Content Governance & Digital Experience

BlackRock’s HR Technology Platform team is seeking an Associate to help enhance the digital employee experience by managing high quality HR content and strengthening content governance across our HR systems. The ideal candidate is a proactive collaborator who partners with HR teams globally to identify content gaps, provide guidance on best practices, and ensure updates meet governance standards. You will play a key role in shaping a seamless, intuitive content experience that enables employees to get answers to their HR questions quickly and confidently. In partnership with our Technology teams, you will help enhance and maintain the HR Employee Service Portal and other digital platforms, ensuring they deliver intuitive, consistent, and increasingly AI‑supported content experiences. As we continue to advance BlackRock’s broader AI strategy, this role offers an exciting opportunity for someone eager to apply AI‑informed thinking—leveraging structured data, usage insights, and feedback—to make HR content more relevant and impactful. Comfort working within digital content management systems such as ServiceNow and an openness to using AI tools to modernize content workflows will be important for success in this role. You will bring strong analytical skills, exceptional attention to detail, and a curiosity for emerging AI capabilities that can enhance HR content operations. This includes identifying opportunities to automate workflows, improve accuracy, and elevate employee experience through smarter, data‑driven content design. Your ability to collaborate with Technology teams, experiment with new tools, and integrate employee‑centered design principles will help ensure our content ecosystem continues to evolve in alignment with BlackRock’s future‑ready digital strategy.