Content Experience Specialist Job at Comcast Advertising (Philadelphia)

Job Description

Are you passionate about crafting intuitive digital experiences? Do you geek out over conversational design and get excited about the possibilities of AI and machine learning? If so, we’ve got a seat for you at our table! 🌟 About the Role As a Specialist 2, Content Experience, you’ll be at the heart of designing and refining digital tools that empower our front-line agents and delight our customers. You’ll dive into user research, prototype new ideas, and collaborate across teams to ensure our content is clear, helpful, and delivered at just the right moment. This isn’t just a job—it’s a chance to shape how people interact with technology in meaningful ways.

Job Responsibility

Partner with designers, researchers, product owners, and engineers to create user-centered content experiences
Write and optimize generative AI responses, personas, and conversational flow for chatbots and other digital interfaces
Structure and scale content systems that integrate AI while maintaining quality, accuracy, and usability
Ensure all content is inclusive, accessible, and adapted for tone, format, and technical delivery across platforms
Confidently present creative solutions to stakeholders and development teams in formal and informal settings
Research usability and assess the look, feel, and functionality of digital tools
Develop and refine prototypes that make complex tools simple and intuitive
Monitor digital media performance and iterate based on user behavior
Contribute to large-scale projects and occasionally tackle smaller ones with precision
Ask the right questions to the right people to get the right answers—at the right time
Regular, consistent and punctual attendance
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned

Requirements

A deep understanding of conversational design
A solid grasp of agentic design and a fearless curiosity about AI
Experience with or interest in machine learning, especially prompt writing and collaboration with ML engineers
Bachelor's Degree
2-5 Years Relevant Work Experience
Must be legally authorized to work in the United States and not require sponsorship for employment now or in the future

Nice to have

Content management experience
UX collaboration chops
A love for teamwork and cross-functional partnerships
Figma, Jira, Google Dialogflow, Google Agent Development Kit (ADK)

What we offer

Medical, prescription, vision, and dental insurance for eligible employees
401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay
Paid time off including eight observed company holidays and flex time
Exclusive perks + discounts, including tuition assistance, commuter benefits and more
Supportive onboarding with training modules, job shadowing, and access to the Conversational Design Institute
Opportunities to level up—this role can grow into a Specialist 3
A collaborative, family-oriented team culture where everyone pitches in

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Content Experience Specialist

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