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Content Experience Specialist

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Comcast Advertising

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Location:
United States , Philadelphia

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Are you passionate about crafting intuitive digital experiences? Do you geek out over conversational design and get excited about the possibilities of AI and machine learning? If so, we’ve got a seat for you at our table! 🌟 About the Role As a Specialist 2, Content Experience, you’ll be at the heart of designing and refining digital tools that empower our front-line agents and delight our customers. You’ll dive into user research, prototype new ideas, and collaborate across teams to ensure our content is clear, helpful, and delivered at just the right moment. This isn’t just a job—it’s a chance to shape how people interact with technology in meaningful ways.

Job Responsibility:

  • Partner with designers, researchers, product owners, and engineers to create user-centered content experiences
  • Write and optimize generative AI responses, personas, and conversational flow for chatbots and other digital interfaces
  • Structure and scale content systems that integrate AI while maintaining quality, accuracy, and usability
  • Ensure all content is inclusive, accessible, and adapted for tone, format, and technical delivery across platforms
  • Confidently present creative solutions to stakeholders and development teams in formal and informal settings
  • Research usability and assess the look, feel, and functionality of digital tools
  • Develop and refine prototypes that make complex tools simple and intuitive
  • Monitor digital media performance and iterate based on user behavior
  • Contribute to large-scale projects and occasionally tackle smaller ones with precision
  • Ask the right questions to the right people to get the right answers—at the right time
  • Regular, consistent and punctual attendance
  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
  • Other duties and responsibilities as assigned

Requirements:

  • A deep understanding of conversational design
  • A solid grasp of agentic design and a fearless curiosity about AI
  • Experience with or interest in machine learning, especially prompt writing and collaboration with ML engineers
  • Bachelor's Degree
  • 2-5 Years Relevant Work Experience
  • Must be legally authorized to work in the United States and not require sponsorship for employment now or in the future

Nice to have:

  • Content management experience
  • UX collaboration chops
  • A love for teamwork and cross-functional partnerships
  • Figma, Jira, Google Dialogflow, Google Agent Development Kit (ADK)
What we offer:
  • Medical, prescription, vision, and dental insurance for eligible employees
  • 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay
  • Paid time off including eight observed company holidays and flex time
  • Exclusive perks + discounts, including tuition assistance, commuter benefits and more
  • Supportive onboarding with training modules, job shadowing, and access to the Conversational Design Institute
  • Opportunities to level up—this role can grow into a Specialist 3
  • A collaborative, family-oriented team culture where everyone pitches in

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
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