Content Designer Job at Randstad (Toronto)

Job Description

Cella by Randstad Digital is seeking a dynamic, self-motivated professional to fill the role of UX Writer (Content Designer). In this position, you will be responsible for writing, editing, and proofreading copy for public-facing digital channels. Working closely with cross-disciplinary design teams, you will develop innovative content that delivers a best-in-class user experience, connecting with clients through a brand personality that is trustworthy, helpful, and friendly. Your primary responsibility is to follow, create, and maintain editorial standards, ensuring fully optimized content is on-brand, meets user and business goals, and maintains a consistent voice and tone. You will bring content to life with human-centric copy that leverages a deep understanding of strategic insights, business goals, and user needs, moving the dial on site-wide enhancements one word, one page, and one project at a time. This role requires flexibility, strong attention to detail, exceptional interpersonal skills, and the ability to meet tight timelines, embrace new technologies, and adapt quickly to change. This is a 6-month contract, which requires the talent to work onsite at our client's office in Toronto on a hybrid basis.

Job Responsibility

Support projects in their initial phase by conducting content strategy tasks and UX research as needed
Perform competitive research, content inventories, and draft usability questions and wireframe copy
Understand business strategies and target audiences to ensure content alignment and determine the messaging needed to support initiatives
Manage all facets of the editorial process throughout a project's lifecycle, including supporting French translation
Write, edit, and proofread original and supplied copy, ensuring cohesive, compelling delivery that communicates the core value of products and services
Ensure content meets established style, brand, voice, tone, and quality standards, making copy clear, concise, conversational, and searchable across all channels and viewports
Apply SEO tactics to increase site visibility, click-throughs, authority, engagement, and sales
Incorporate accessibility best practices and inclusive writing principles to ensure the audience feels welcomed and valued
Conduct content walkthroughs with project teams and external stakeholders, including business, marketing, regulatory, and legal groups
Proactively move pages through the editorial workflow, address questions/feedback, collect signoffs, and maintain version controls within copy decks
For Senior Content Designers: Contribute to style guide reviews/updates, maintain voice/tone standards across the broader content team, and proactively drive site-wide enhancements outside of regular project work
Build pages in the Content Management System (CMS) consistently, accurately, and independently
Troubleshoot and address content defects
Provide content and authoring support during project implementations (program launches), which may occasionally include evenings and weekends
Remain current on emerging web technologies, accessibility standards, mobile applications, and SEO
Build and maintain core knowledge of digital platforms and channels
Help onboard and train team members on editorial workflow, content creation, and CMS authoring guidelines
For Senior Content Designers: Review copy decks to ensure a consistent voice and tone throughout all digital properties
Foster collaborative relationships with stakeholders and consistently advocate for excellent content
Collaborate with UX and visual design teams to deliver sound content that meets business objectives and user needs while elevating the client experience

Requirements

Degree in English, Marketing, Journalism, or Technical Writing (or equivalent work experience) with strong English language proficiency
2+ years of experience in a digital marketing or digital editorial environment (3+ years of digital writing/editing experience required for intermediate
5+ years required for senior level)
2+ years of excellent working knowledge of CP Style
2+ years of experience writing marketing-type content, writing for the web, and/or developing digital properties
2+ years of experience working within cross-disciplinary teams of UX and Creative Designers
Tech-savvy mindset with an openness to learning new technologies, such as Adobe Experience Manager (AEM) CMS, Confluence, and Jira
Excellent written and oral communication skills, with a proven ability to liaise with and present content to stakeholders
Strong soft skills: Effective relationship management, meticulous attention to detail, process orientation, and a collaborative, team-player attitude
High degree of initiative, strong time management, and the ability to work with minimal direction while responding to shifting business needs

Nice to have

Experience with AEM or a similar enterprise CMS
Familiarity with enterprise project methodologies and publishing/workflow tools
Previous experience working directly with Product Design Leads
Familiarity with the principles of content strategy and inclusive writing
Familiarity with WCAG 2.0 Accessibility Standards and plain language principles
Working knowledge of SEO and user experience (UX) design principles
Familiarity or working knowledge of Figma
Previous professional experience within the financial or banking industry

What we offer

Your work will have high visibility & large-scale impact
Opportunity for multi-disciplinary collaboration & growth
Hands-on experience and skill-building in highly marketable digital specializations
Varying tiers of responsibility, providing a clear blueprint for professional development

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