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Whitehall Resources Ltd Logo Whitehall Resources Ltd · IT - Software Development

Content Designer

United Kingdom, West Sussex · Job Posted July 03, 2026
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Job Description

Whitehall Resources are currently looking for a Content Designer. This role will be Inside of IR35, so you will be required to use an FCSA Accredited Umbrella Company.

Job Responsibility

  • Collaborates primarily with UX/UI Designers and User Researchers to design written content for transactional services
  • Reports to Scrum Master, Product Lead and Digital Service Manager
  • Write high quality content for new digital services that will encourage people to use them
  • Collaborate with the Product Manager, Digital Service Manager, Business Analysts and User Researchers to define the messages that the new services should convey
  • Make complex language and processes and make them simple to understand
  • Develop content in such a way that it will encourage people who rarely go online to use it
  • Build relationships and work effectively within an agile delivery model with colleagues and external providers, for example user researchers and business analysts
  • Communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally
  • Leads on all aspects of Content Design
  • Tasks include: Research of subject
  • Discussion with stakeholders and experts
  • Initial drafts of content to fit with UX design
  • Collaborating with user-researchers to test customer understanding
  • Iterating content

Requirements

  • Excellent communication and interpersonal skills
  • Experience of writing for the web, with proven ability of creating content that is accessible and usable
  • Experience of user centred design
  • Proven experience in using metrics and user feedback to define/refine content
  • Experience in choosing the best format for displaying information to the user
  • Proven experience of working within a web, online and digital environment
  • Experience in working with content management and publishing systems
  • Proficient in writing Markdown
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