Content Designer

• Dive into the Dashlane product experience on multiple devices and plans, and become an expert to better understand and serve our customers
• Design and write self-service content that makes complicated technical ideas appear simple, accessible, and findable, with a focus on simplifying enterprise workflows for both administrators and end users
• Build engaging feature walkthroughs and basic support videos to guide users through the Dashlane platform
• Work with Enablement, Marketing, GTM, and Product teams to align support messaging with broader company initiatives and product launches
• Apply and contribute to the Content Design System (CDS) to ensure consistency across Help Center articles, video scripts, and bot interactions
• Monitor content performance and user feedback to identify and execute improvements for better organization and accuracy
• Maintain clear documentation of team processes, project results, and design solutions

• 3+ years of experience in Content Design, UX Writing, or Technical Writing
• 1+ year of experience working with content management systems, including tweaking HTML or XML and following or helping define/improve publication and translation processes
• Impeccable English writing skills and a superior command of grammar, style, and tone
• Experience producing highly effective visual assets, including writing scripts for and building feature walkthroughs and "how-to" videos
• Share a few excerpts—such as help articles, UI copy, or technical guides—that highlight the ability to make complex technical information easy to understand

• Experience or strong interest in using automations and AI to streamline operational, video, and content tasks
• Experience designing and executing detailed content plans with a clear information architecture for B2B products with multiple platforms and user personas
• Experience managing multiple complex projects independently and with great attention to detail
• Experience collaborating with stakeholders across Support, Product, Marketing, and Customer Success

relocation support (national and international) for individuals who are already legally eligible to work in the European Union