Content designer/writer

• Create "evergreen" content: Develop brand-new content that supports various departments within Human Resources, including Career Development, Performance Development, Benefits, Compensation, and Offboarding
• Apply design best practices: Use web writing and content design principles to create and organize content that fosters a meaningful, connected digital experience
• Multi-channel writing: Draft content for web banners, landing pages, mobile apps, and other digital channels to support employee self-service
• Collaborate across teams: Work as part of a project team that includes product owners, HR project leads, change management associates, and HR Communications
• Own the editorial process: Manage the lifecycle from writing and editing to incorporating stakeholder feedback, securing final approval, and publishing
• Content maintenance: Revise or uplift currently published content to ensure accuracy and relevance when changes are needed
• Platform management: Use ServiceNow to publish approved educational content and manage the HR Content Team's intake by reviewing and assigning new requests
• Data-driven optimization: Analyze content performance metrics to identify gaps and execute on recommendations for improvement
• Quality assurance: Act as a subject matter expert on content standards, reviewing peer articles for clarity, consistency, and quality

• 3-5 years of corporate writing experience
• Background in English, Communications, or a related field
• Proven experience writing content specifically for the web and educational or customer-service contexts
• Experience creating content architectures, storytelling, and drafting clear, concise copy
• Ability to multitask, prioritize, work quickly, and meet deadlines while creating project management documentation
• Ability to contribute on both a strategic and tactical level while navigating a large organization
• A value for teamwork, creativity, and high-quality digital experiences

• Basic knowledge of HTML and experience using content management platforms such as Adobe or ServiceNow
• Understanding of how different systems interact to create an end-to-end user journey
• Passion for internal communications and knowledge of HR processes and procedures
• Knowledge of how to use Large Language Models (LLMs) to enhance writing workflows

medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan