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We’re looking for a creative and tech-savvy Content Designer II to join the Collaborative Apps and Platform organization on the Teams team. In this role, you’ll lead end-to-end content design and strategy across product experiences, including messaging frameworks, naming, content patterns, terminology, audits, information architecture, UI strings, and in-product guidance. You’ll contribute your language expertise to improving LLM outputs and evaluation frameworks. You’ll also contribute to design systems and help evolve our content standards to support a global, diverse user base. Throughout your product-making, you’ll partner closely with designers, PMs, researchers, engineers, and applied and data scientists to shape intuitive, inclusive, and scalable experiences.
Job Responsibility:
Develop brilliantly clear UX language that adheres to the Microsoft voice and tone principles
including labels, onboarding flows, promotional messages, error messages, and instructional guidance that supports the full end-to-end product experience
Define and develop AI system instructions that guide LLM experiences and ensure quality AI output
Define and drive the vision for product language and content for a set of experiences and products
Create clear guidelines to document your strategy, and establish best practices and principles to ensure cohesive, user-centered narratives
Lead projects by identifying opportunities, setting priorities, and managing partners to ensure successful outcomes
Collaborate with designers, researchers, product managers, and engineers to define requirements against core user journeys
Lead workshops with cross-functional partners and present work to leadership
Help develop UX concepts or early-stage experiences
Weave user insights, engineering constraints, business needs, and platform constraints into your content design
Understand and effectively use our content model, content types, style guide, and brand voice
Provide data-informed insights to improve existing experiences
Proactively communicate priorities and trade-offs—and adjust as you get feedback
Represent the content design discipline with composure, curiosity, humility, and a growth mindset
Understand the broader context of your work and always map your activities to both customer needs and business goals
Evangelize brand, voice, style, and UX standards among partner teams to raise content and product quality
Be comfortable with ambiguity, know your strengths, and have a point of view
Provide leadership and mentorship to other Content Designers
Requirements:
Bachelor's Degree in Arts, Humanities, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 1+ year(s) experience working in product or service design, copywriting, technical writing, writing (e.g. for marketing, advertising, e-commerce), brand design, or brand marketing OR equivalent experience
2+ years of combined experience in product design, content strategy, brand/digital marketing, e-commerce, editorial—whether in-house, agency, consulting
Nice to have:
Experience creating AI-specific frameworks (conversational AI responses to user inputs and prompts)
Experience or training in Design Thinking methodology
Experience in customer research
Experience creating products for large enterprises preferred
Experience with prompt engineering/creation preferred
Solid partner management skills
Solid design portfolio of both personal and team-based work that demonstrates the ability to handle complex and novel user experiences with creativity and excellent execution
Proficient with Figma and Microsoft Office products