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We are looking for a Store Manager for a top contemporary jewelry brand out of their Madison Ave. store! The Store Manager will oversee the daily operations, business, training, management, and lead a team of talented sales associates whose mission will be to build deep and personal connections with our clients while driving sales and enhancing brand loyalty to the brand. The ideal candidate will have a rich clientelling background, passion for operations, and entrepreneurial spirit. Pay: $120,000-$130,000/salary based on experience or hourly equivalent, plus commission plan and monthly bonus potential
Job Responsibility:
General: Manage and build a world class team of associates who are high performing sellers and experts with client experience
Create, execute, and manage store priorities and operations across sales, inventory, planning, operations, and VM
Track KPI’s against sales, client experience, and clientelling outreach to continuously find ways to improve our business and store experience
Prepare daily, weekly, and monthly sales reports to share with corporate partners
Collaborate with the retail sales director to establish customer acquisition strategies, retention strategies, and new business opportunities
Uphold loss prevention protocols by monitoring and performing all inventory movements, transfers, cycle counts, markdowns, and reconciliation
Control store operational expenses & protocols
Manage scheduling
Sales & Experience: Meet or exceed sales targets for the week, month, quarter, and year
Create and promote memorable shopping experiences for our clients resulting in sales and long-term relationships with clients
Assist with walk-in clients
Ensure sales associates are establishing a loyal book of clients, personal shoppers, and stylists and maintaining those relationships to drive repeat purchases and retention
Act as a stylist for the client while possessing deep knowledge of our product, brand, and assortment
Organize, plan, and schedule 1:1 appointments in-store and virtually in order to drive sales
Visual Merchandising: Support and execute VM directives by the retail team
Maintain impeccable VM standards for all products on the sales floor and back-of-house
Ensure an organized, clean, and elevated atmosphere within the store is maintained
HR Related: Recruit, train, and develop team of associates while promoting a culture of achievement and motivation
Uphold company standards through policy and procedure including dress code
Engage in frequent communication with the team around business decisions, changes, and strategic priorities and encourage feedback, ideas, and creativity within the team
Address and manage personal issues by coaching, warnings, write ups, and terminations when necessary
Ability to open and close the store
Requirements:
3+ years jewelry or luxury retail experience
Self-motivated and takes initiative
Expert conversationalist
Ability to adapt and connect with a diverse range of people & clients
Eager to learn and always looking for ways to improve operations
Passion for retail and customer experience
Team player mixed with self-motivated contributor and sales professional
Ability to multi-task and take on multiple priorities simultaneously