Contact Centre Test Manager Job at FinXL (Macquarie Park)

Manager, Contact Center Transformation and Quality

Manager role in Contact Center Transformation and Quality at Citi's Wealth divis...

Location

Hong Kong , Kowloon City

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years relevant experience
Bachelor's/University degree or equivalent experience
Experience in Contact Centre, banking industry, managing projects of business process improvement and vendor management will be an added advantage
Fluent in Cantonese, English and Mandarin is preferable
Strong communication skill

Job Responsibility

Translate business needs into clear requirements for innovative digital solutions and enable data-driven decisions to align the transformation strategy in Contact Center
Review end-to-end client journeys and operational workflows to identify and implement process improvements through digital transformation
Coordinate the implementation, maintenance, and enhancement of digital transformation systems throughout the project lifecycle
Manage and participate in all testing phases to ensure successful and stable production releases of new digital solutions
Conduct thorough qualitative reviews of escalated complaint cases
Analyze comprehensive quality data to identify emerging trends and provide actionable insights to management
Act as a SME to other stakeholders

What we offer

Access to telehealth options, health advocates, confidential counseling
Expanded Paid Parental Leave Policy
Programs to help manage financial well-being
Access to learning and development resources
Generous paid time off packages
Resources and tools to volunteer in communities

Fulltime

New

Business Analyst (Contact Centre)

FinXL is seeking a Business Analyst (Contact Centre) to join our consulting team...

Location

Australia , Sydney

Salary:

Not provided

FinXL

Expiration Date

Until further notice

Requirements

Proven experience as a Business Analyst in complex Contact Centre environments
Experience with NICE CXone technology and its capabilities (or similar contact centre technologies)
Expertise in requirements elicitation, workshop facilitation, and process mapping
Strong understanding of contact centre operations, call routing, Interactive Voice Response (IVR), and WFM
Proficiency with BA tools and methodologies such as JIRA, Confluence, and Agile
Ability to bridge the gap between business stakeholders and technical teams
Australian Citizenship is required for this specific engagement

Job Responsibility

Lead workshops to elicit, analyse, and document detailed business requirements
Define and map As-Is and To-Be business processes for contact centre operations
Translate business needs into functional specifications and detailed call flow designs
Configure NICE CXone platform requirements for IVR, routing, and escalations
Act as primary liaison between business units, IT teams, and project managers
Create and maintain BRDs and functional specifications
Support testing teams to define UAT criteria and clarify requirements

What we offer

Work on a critical NICE CXone transformation program
6-month initial term with 12 months of anticipated work
Join a supportive team delivering high-value IT services

Implementation Business Analyst

As a part of the Implementation team, the Implementation Business Analyst will p...

Location

United Kingdom , Peterborough

Salary:

Not provided

Activate Group Limited

Expiration Date

Until further notice

Requirements

Business Analysis experience covering processes, operations, contact centre, technology, client services and testing, 3+ years desired
Strong Business Analyst skills and ability to use a variety of analysis, design and documentation techniques
Strong communication skills and able to present requirements and processes to prospective clients, existing clients and internal teams
Good Microsoft Office skills (especially Excel, Word, PowerPoint) and skills with process mapping software
Collaborative team working approach and ability to build strong relationships both in person and remote
Hardworking and can-do attitude, able to work in a fast-paced environment over multiple client Implementation & Change projects concurrently
Able to work under minimal direction in line with the Implementation Lifecycle and Framework
Logical, analytical, with strong attention to detail and problem-solving skills
Solution-orientated and always looking to deliver for our clients and internal stakeholders

Job Responsibility

Analysis of client requirements, internal processes, configurable system setup and functionality
Capture and document client requirements during the ‘Pre-Implementation’ phase
Ensure all applicable options and data requirements are explored with the client
Work with the client and our internal teams to design the configuration and set up of our services as well as our processes
Identify requirements where IT development would be required
Create clear, detailed & unambiguous requirements, process documentation and flows for the clients and internal teams
Conduct impact analysis of proposed changes to existing processes
Own and execute test plans for all configuration and set up to ensure we deliver to the highest quality
Identify opportunities to increase automation through configuration and set up
Support the Implementation Manager throughout the Lifecycle of the Implementation project by representing the client requirements and our solution in project discussions

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Resident Network Engineer

The Resident Engineer will be required to develop and maintain an expertise on t...

Location

United States , All, Texas

Salary:

101900.00 - 234500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

5-year+ experience providing implementation and technical support of networking products (routers and switches) in WAN and LAN environments
A detailed understanding of the protocols surrounding IP service provider networks
TCP/IP fundamentals IP sub-netting and super-netting and hierarchical routing principles
Routing protocol operation (OSPF, IS-IS, BGP, MPLS, RSVP, IPv6, Segment Routing and BGP)
Routing policies at BGP peering points VPNs and the associated tunneling technologies (L2TP, MPLS, etc.)
Detailed technical experience in the installation and operation of switches and IP routers
Strong experience in troubleshooting complex issues both at the device-level and network-level, in a multi-vendor environment
Comprehensive understanding of new WAN architectures including for segment routing SRv6
Understanding of multicast protocols and implementation of IPTV services over an IP infrastructure
Comprehensive understanding of Broadband Networks Gateway (BNG) using protocols such as PPPoE and RADIUS

Job Responsibility

Design Validation and Verification testing
Interoperability testing, multi-vendor
Acceptance testing of new software releases
Adaptation of test cases for automated testing
Consulting services for new features and technologies
Implementation support
Knowledge Transfer to customer staff
Troubleshooting/fault finding and supporting operations
Operational assistance (customer NOC)
Software Versioning Review

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Risk, Control & Compliance Manager

The Risk, Control & Compliance Manager will lead and inspire the centre team, co...

Location

Malaysia , Johor Bahru

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Bachelor's or master's degree in occupational health/safety, Environmental Engineering or a related field
10+ years of experience in a similar or compliance role in retail or related industries
Minimum 3+ years in managerial level
Experience with incident reporting and claims handling process with insurance company
Experience in managing FCC and security guards
Experience dealing with fire drills, system testing, and crisis management
Experience investigating fraud and unethical behaviours
Experience in setting and implementing long-term strategic plans, setting budgets, and following up goals

Job Responsibility

Lead and inspire the centre team, co-workers, and external security guard service to optimize safety, security, and compliance
Ensure business process compliance and standard operating procedures compliance
Identify safety & security hazards, process gaps and incorporate preventive, protective, and control measures
Define, establish, and implement operating procedures and standards
Ensure safety and security operating systems meet Ikano requirements and local legislation
Develop and implement operations guidelines, standards and procedures
Provide expertise on development of training materials for co-workers and external partners
Responsible for performance of outsourced security service providers
Ensure company standards are fulfilled in fire prevention, intrusion alarm, access control, video surveillance, safety systems
Lead risk topics regarding potential operational challenges

Fulltime

Mep project director

At Dornan / a Turner Company, we are currently recruiting for a Project Director...

Location

Netherlands; Denmark

Salary:

Not provided

Dornan

Expiration Date

Until further notice

Requirements

10-15 years' experience in senior construction positions
High project value experience (€100M+), ideally having worked on Hyperscale Data Centres
Qualified in Electrical or other Construction discipline
Excellent stakeholder management and people management skills

Job Responsibility

Develop business plan, cost control system, cash flow and billable schedules for the project
Produce procurement plan, drawing / design plan, construction programme, s-curve and histogram
Liaise with client and design team on procurement and engineering issues
Develop project safety and quality plans
Mobilise sub-contractors and labor in accordance with business plan
Mobilise site establishment
Development Project measure prior to commencement of Construction in line with the agreed project programme
Ensure projects team familiarity with the Projects contract requirements (JCT or NEC etc.)
Agree a training plan for staff and operatives particular to your site in conjunction with the Operations Director of the project
Management of your site team in conjunction with the project managers

What we offer

Our commitment to our employees development - we offer career progression pathways, always seeking opportunities to promote and upskill our people
Health & Wellbeing - Fostering health and wellbeing is paramount to creating a supportive and inclusive work environment. Our commitment to mental health manifests through targeted workshops. We have a Health & Wellbeing Calendar, our Employee Assistance Programme, and the formation of a Wellbeing Network comprising over 80 trained Mental Health First Aiders
Corporate Social Responsibility - We embrace our role in shaping a sustainable future and understand the significance of our impact. We are committed to delivering leadership in sustainability as ESG Citizens. With our expertise, we strive to reduce the environmental footprint of the communities we serve
Benefits – from helping you to plan for the future to Health & Wellbeing services we continue our commitment to support our people

New

Full Stack Software Engineer - CCaaS

Join a customer-obsessed technology business at the heart of Australia’s largest...

Location

Australia , Surry Hills

Salary:

Not provided

Woolworths Supermarkets

Expiration Date

Until further notice

Requirements

Proficiency in HTML5, CSS3, and JavaScript
Experience with modern front-end frameworks like React, Angular, or Vue.js
Experience with server-side languages such as Python, Node.js, Ruby, or Java
Expertise in both relational (e.g., MySQL, PostgreSQL) and non-relational (e.g., MongoDB) databases
Strong understanding of RESTful services and API design
Proficient with GitHub, Git and its workflows
Experience with cloud platforms such as AWS, Google Cloud, or Azure
Experience in Contact Centre applications (e.g. Routing, IVRs)
Solid understanding of telephony carriage and protocols (e.g., SIP, WebRTC)
Experience with Genesys Cloud Platform

Job Responsibility

Assist in the Design, Build, Test, Deploy, and Monitor both front-end and back-end components of web applications and integrations
Assist in the Design and implement intuitive and responsive user interfaces
Develop and manage server-side logic and integrations, application programming interfaces (APIs), and data storage solutions
Work with database systems (SQL and NoSQL) to ensure efficient data management and storage
Architect, design, and implement complex integrations between custom applications and leading Contact Center as a Service (CCaaS) using their proprietary APIs
Partner with designers, product managers, other developers, and business functions to understand program requirements and deliver integrated, user-centric solutions
Ensure code integrity, maintain high standards for application design, and optimize applications for speed and scalability
Conduct code reviews, identify bottlenecks, and debug applications to ensure high performance and responsiveness
Contribute to the development and maintenance of continuous integration and continuous deployment (CI/CD) pipelines and manage cloud-based application deployment environments
Continuously learn and implement new technologies and industry best practices

What we offer

Team discounts across our range of Woolworths Group brands
Robust rewards program
Access to Sonder (free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families)

Fulltime

New

Product Manager - Supply Chain Management

We are seeking a highly skilled Product Manager to lead the rollout of Vodafone ...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Excellent communication skills with the ability to engage stakeholders at all levels
Strong analytical and organisational skills, capable of prioritising and meeting challenging deadlines
Experienced in SAP delivery methodologies, including ASAP and Agile approaches
Proven ability to work in global, multicultural environments and adapt to Vodafone’s processes
SAP Certified with over 5 years’ experience in large-scale, multi-country ERP transformation programmes
Expertise in SAP modules such as MM, IM, PM, AA, EWM, Ariba, and Fieldglass
Proficiency in HP Quality Centre, SAP Solution Manager, and Microsoft tools

Job Responsibility

Analyse Phase: Conduct fit/gap analysis with stakeholders, identify gaps between local requirements and the Core Business Model, and propose resolutions to minimise deviations. Ensure timely sign-off of analysis documents
Design Phase: Ensure the System Integrator understands business requirements, review functional and technical specifications, and validate solution design in line with Solution Manager principles
Build & Test Phase: Support UAT preparation, review end-to-end test scripts, and perform quality checks before UAT to ensure usability and compliance with Vodafone standards
Go-live Phase: Provide on-site support during go-live, act as the primary contact for post-go-live issues, and facilitate resolution within agreed SLAs

What we offer

Opportunity to work on cutting-edge SAP S/4 HANA and cloud-based SCM solutions
Exposure to global business transformation programmes across multiple countries
Collaborative work environment with diverse teams and stakeholders
Professional growth through Agile delivery practices and SAP methodologies

Contact Centre Test Manager

FinXL

Location:
Australia , Macquarie Park

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 08, 2025

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