Contact Centre Test Manager Jobs

Contact Centre Test Manager

FinXL

Location:
Australia, Macquarie Park

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

FinXL is seeking a Contact Centre Test Manager to join our consulting team and be deployed with a leading Telco client on a 12 months contract in location. For this role a security clearance (NV1 preferred) is required.

Job Responsibility:

Define and lead the overall test strategy for Contact Centre and IVR initiatives
Develop comprehensive test plans covering functional, non-functional and integration testing
Provide strong leadership and direction to the testing team
Oversee the validation of complex call routing, IVR menus and escalations
Manage relationships with key stakeholders and ensure transparent reporting on quality status
Ensure seamless integration strategies across contact centre systems and customer portals

Requirements:

Mandatory Australian Citizenship and current NV1 Security Clearance (preferred)
Proven track record in Test Management with strong leadership, planning, and strategy skills
Extensive domain expertise working on Contact Centre and IVR-related initiatives
Strong understanding of testing frameworks, including Gherkin and Cucumber
Familiarity with ALM testing tools (e.g., Micro Focus ALM) is highly advantageous
Strong understanding of functional and non-functional testing governance

Additional Information:

Job Posted:
December 08, 2025

Work Type:

Hybrid work

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