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Contact Centre Team Manager - Fintech

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Foundever

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Location:
United Kingdom , Kingston upon Thames

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

32000.00 GBP / Year
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Job Description:

Foundever® is looking for a dedicated and people-focussed leader to support the smooth running of daily operations on our Intuit account in Kingston! If you’re passionate about people management and excellent customer experiences, then we encourage you to read on and apply...

Job Responsibility:

  • Lead and coach a team to meet and exceed business objectives, ensuring that financial, operational and quality metrics are consistently achieved
  • Follow a process of continuous review and proactive management of absenteeism and attrition for all Advisors
  • Continually review and monitor work performance of all Advisors against agreed KPI’s
  • Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values
  • Facilitate a culture of open and honest two-way communication with all team members
  • Ensure action from employee satisfaction surveys are implemented and continuously reviewed
  • Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job
  • Ensure appropriate actions are taken to improve client satisfaction survey scores

Requirements:

  • Minimum 1 year experience in a Team Manager/Supervisor role, ideally within a contact centre (Essential)
  • Evidence of effective interpersonal, coaching/supervisory skills
  • Previous experience working in a call centre environment is essential
  • Excellent telephone, computer/keyboard, verbal and written communication skills
  • Good numeric and verbal reasoning skills
  • Effective problem-solving skills
  • Performance Management skills
  • Client/customer management skills
What we offer:

10% monthly bonus

Additional Information:

Job Posted:
May 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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