Contact Centre Service & Sales Representative, HSBC

HSBC

Location:
Vietnam, Ho Chi Minh City

Category:
Call Center

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Join HSBC as a Contact Centre Service & Sales Representative in Ho Chi Minh City, Vietnam, to support Wealth and Personal Banking customers. This full-time role requires excellent communication, flexibility, and customer-centric skills. Responsibilities include handling inbound customer contacts, delivering on expectations, offering tailored products, resolving issues, and ensuring compliance with internal control standards. HSBC provides opportunities for career growth, professional development, and flexible working in an inclusive environment.

Job Responsibility:

Handles contacts with HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible
Delivers what is promised in line with customer expectations
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
Provides excellent customer service to basic customer contacts by keeping up to date on training and internal communications
Generating customer loyalty through strong knowledge of key products and services
Owns and resolves issues and understands how and when to escalate
Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
Values diversity amongst team
Knowledge of group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
Maintains HSBC internal control standards
Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres

Requirements:

Must have education standard at least High school diploma and in legal working age
Must have proficient language(s) (Vietnamese, English...) required by the process
Open to work flexible shifting schedules
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
Take pride in delivering what is promised in line with the customer and service expectations
Want to do a good job, be concerned about getting it right for the customer and check everything is in order
Ability to work in a high-volume, fast paced environment is required
Proficiency with personal computers and basic software packages and specialised applications
Excellent communication skills and is polite and friendly at all times
Display patience and empathy

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
August 29, 2025

Expiration:
September 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Contact Centre Service & Sales Representative

HSBC

Location:Vietnam, Ho Chi Minh City

Category:Call Center

Contract Type:Employment contract