Contact Centre Representative I

• Accurately answering queries and questions by following procedures correctly and meeting agreed deadlines
• Following client specific requirements to meet each clients' exact needs
• Delivering a high level of Customer Service for all internal and external customers
• Applying the processes and procedures of the team in daily work
• Achieving team and individual targets (KPIs, SLAs, quality targets)
• Reviewing and updating procedures and documentation
• Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues)
• Maintaining required levels of technical knowledge and behavioral standards, especially all regulatory and statutory requirements
• Building strong relationships with client teams, client representatives and third-party providers
• Communicating with relevant parties using the appropriate communication channel and language
• Performing additional tasks as requested by your manager
• Colleague will work closely with senior members of the team to increase understanding of the client, processes and tools/systems
• Colleague should actively participate in team meetings and seek opportunities to develop self and others where possible
• Colleague will collaborate with colleagues from other domains, client teams and business areas globally

• Graduate (Except technical graduates)
• 0-6 year of relevant experience
• High school graduation required
• Team player, who can work with tight deadlines
• Strong communication skills, both verbal and written
• Strong attention to detail and commitment to provide ongoing quality
• Good understanding of Word and Excel
• Experience working in Customer Service preferable

Experience working in Customer Service preferable

• Two Global Wellbeing Days each year
• Smart Working model