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Our Contact Centre is full of fun, passionate and forward-thinking individuals – all looking to make a difference to our guests. This isn’t just about answering calls! Our guests contact us with all sorts of enquiries – some to book their holiday with us, others may have a few questions about the resorts and what to do during their stay. You will become an expert on everything needed to ensure every guest has the best time on their holiday and we will support you every step of the way. This isn’t a scripted contact centre role – we want you to bring yourself to work every day and love to see our team engage with our guests.
Job Responsibility:
Answer calls and handle guest enquiries
Book holidays
Answer questions about resorts and activities
Ensure every guest has the best time on their holiday
Engage with guests
Find the perfect holiday for every guest
Requirements:
Experience in a contact centre or phone-based customer service role
Strong communication skills, both verbal and written
Ability to remain calm under pressure and think on your feet
Confident problem-solving skills with a solutions-focused mindset
Strong organisation and attention to detail
Commercial awareness and the ability to balance guest and business needs
Confidence using multiple systems and logging tools
Experience of working with customers or guests over the phone or in person