Contact Centre Consultant Job at 360 Resourcing Solutions (Ringwood)

Contact Centre Consultant

Konecta works as an outsourcer for a number of partworks clients who specialise ...

Location

United Kingdom , Ringwood

Salary:

26624.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Confident with IT systems, basic knowledge of Excel and Word is beneficial
Previous customer service experience beneficial but not essential
Excellent telephone manner
Excellent numeracy and literacy
Excellent customer service skills
Good analytical, decision making and problem solving abilities
Previous call centre/back office experience (desirable)

Job Responsibility

Responding to emails
answering calls
dealing with customer queries on our system
communicating directly with customers on the phone, by email, social media and live web chat
providing a fantastic customer experience by always responding quickly and professionally

What we offer

50% discount with More bus for monthly and quarterly tickets
Pension Scheme with Standard Life
Eye test vouchers and discounts
Discounted corporate gym membership
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £500
Apprenticeships qualifications and career flight path schemes
Recognition and reward schemes with Perkbox
Weekly dress down day

Fulltime

Contact Centre – Outbound Sales

Optical Express is focused on delivering exceptional patient care, outstanding c...

Location

United Kingdom , Glasgow

Salary:

13.00 GBP / Hour

Optical Express Group

Expiration Date

Until further notice

Requirements

A driven individual with a target-focused mindset
Experience in outbound sales or a high-contact customer service role
Strong communication and persuasion skills
Willingness to push yourself to meet and exceed performance goals
Resilience, motivation and a hunger to succeed

Job Responsibility

Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement
Make outbound calls to patients who have enquired about refractive treatments
Deliver an outstanding customer experience while identifying opportunities
Consistently meet and exceed KPIs and conversion targets
Building trust and rapport, guiding patients through the consultation booking journey
Take ownership of every interaction, ensuring a positive and informative experience

What we offer

State of the art, modern working environments
33 days annual leave (pro rata)
Free breakfast and subsidised staff canteen
Free laser eye surgery and intraocular lens surgery
Free eye tests
Discounted prescription eyewear and sunglasses
Generous Optical Express friends and family discount scheme
Full training on refractive treatments and patient handling
Clear progression routes for top performers
Pension scheme

Parttime

Contact Centre - Outbound Sales

Optical Express is focused on delivering exceptional patient care, outstanding c...

Location

United Kingdom , Glasgow

Salary:

27040.00 - 28080.00 GBP / Year

Optical Express Group

Expiration Date

Until further notice

Requirements

A driven individual with a target-focused mindset
Experience in outbound sales or a high-contact customer service role
Strong communication and persuasion skills
Willingness to push yourself to meet and exceed performance goals
Resilience, motivation and a hunger to succeed

Job Responsibility

Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement
Make outbound calls to patients who have enquired about refractive treatments
Deliver an outstanding customer experience while identifying opportunities
Consistently meet and exceed KPIs and conversion targets
Building trust and rapport, Guiding patients through the consultation booking journey
Take ownership of every interaction, Ensuring a positive and informative experience

What we offer

State of the art, modern working environments
33 days annual leave
Free Breakfast and Subsidised staff canteen
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Full training on refractive treatments and patient handling
Clear progression routes for top performers
Pension scheme

Fulltime

New

Principal BPO/BPaaS Sales Lead

We are seeking an experienced and historically successful Principal BPO/BPaaS Sa...

Location

United Kingdom , London

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally 15+ years of experience in BPO / Business Process Services sales with a deep understanding of transformative outsourcing models and with a specific focus on Contact Centres
Demonstrated success having sold large, complex, global BPO deals (ideally >$20M TCV)
Industry experience selling Transformative Customer Experience/ Customer Service and Industry Specific Core value chain deals
Strong financial acumen and ability to structure complex deal constructs
Exceptional executive presence, communication, and relationship-building skills
Experience working within or selling to Fortune 1000 clients

Job Responsibility

Market-maker who originates deals proactively
Subject Matter Expert in one or more of the following industries
Banking & Financial Services, Fintech, Insurance (P&C, L&A), Manufacturing/ Retail/ Consumer, Travel & Hospitality, Hi-tech, Energy & Utilities, Telecom, Healthcare (Payor, Provider) & Life Sciences
Utilize a consultative approach to understand the unique challenges, dynamics, constraints and goals of the prospective organization and the key stakeholders and be able to develop a customized transformative BPO/ BPaaS proposition, leveraging AI and technology automation
Lead the end-to-end sales cycle to structure competitive multi-million-dollar ACV (annual contract value) BPO deals
Develop and execute a strategic go-to-market plan to create market awareness and demand
Build strong executive-level relationships with prospective decision makers and stakeholder influencers
Stay current on industry and AI/ technology trends, competitive positioning, and emerging technologies
Serve as a thought leader in the market and contribute to brand elevation

What we offer

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package

Fulltime

New

Freelance Safeguarding Consultant

We are building a pool of experienced freelance safeguarding consultants to supp...

Location

England

Salary:

Not provided

TINEY

Expiration Date

Until further notice

Requirements

Extensive frontline experience working with children in the early years, in a role such as childminder, nursery manager, children's centre manager, or local authority advisory teacher
A Level 3 qualification (or above) specifically in Early Years
Experience in a lead safeguarding role, such as Designated Safeguarding Lead (DSL) or equivalent
Substantial, current knowledge of safeguarding procedures, child protection frameworks, and relevant legislation
Substantial knowledge and experience of the EYFS framework, including both the safeguarding and welfare requirements and the learning and development requirements
Experience of conducting or contributing to regulatory visits, safeguarding investigations, or visit-based assessments
A thorough understanding of child development theory, early years curriculum, and evidence-based practice
Strong observational skills and the ability to identify safeguarding risk
Excellent written English
able to produce accurate, concise visit reports and case summaries

Job Responsibility

Contribute to pre-registration and post-registration safeguarding panel decisions, reviewing cases and providing professional judgement on childminder suitability
Review case documentation and provide written or verbal recommendations to the panel as directed
Support the panel in developing and applying consistent, evidence-based decision-making
Conduct announced visits to childminders' settings following a period of regulatory action, such as monitoring compliance prior to lift a suspension or follow-up 'check-in' visits
Lead or support on visits depending on experience and case complexity, as agreed with the Head of Safeguarding in advance
Assess the childminder's practice, setting, and engagement with regulatory requirements during the visit
Write up visit notes and actions concisely, within 2 working days of the visit
Contact the named tiney panel member immediately if anything unexpected arises on the doorstep or during the visit
Attend unannounced visits to childminders' settings alongside a tiney panel member
Make professional observations and contribute to the live risk assessment throughout the visit

What we offer

A meaningful role in a mission-driven company that’s shaping the future of early education
Flexibility: work the hours that you want to - you will be engaged on a per visit/per assignment basis
Reporting into the Head of Safeguarding, you will become an integral and valued member of the team

New

Unified Communications Specialist

Are you a skilled Unified Communications professional looking for your next chal...

Location

Australia , Brisbane

Salary:

100000.00 - 135000.00 AUD / Year

Randstad

Expiration Date

July 23, 2026

Requirements

Active Genesys Cloud Certifications (such as Genesys Cloud Certified Professional - GCX-GCP / GCX-GCD or similar)
Extensive contact centre experience with a comprehensive understanding of inbound and outbound ACD concepts and operations
Proven proficiency with Genesys Cloud APIs, web services, cloud technologies, or legacy systems like Avaya and Verint
Strong problem-solving, analytical, and technical troubleshooting skills with high adaptability for complex or ambiguous projects
Excellent communication, presentation, and collaboration skills to engage effectively with both technical teams and business stakeholders
Must be a Brisbane based candidate with unlimited working rights

Job Responsibility

Provide technical support to the Genesys Cloud platform, ensuring its optimal functionality, performance, and configuration tracking
Support inbound and outbound interactions to enhance customer engagement, consultant interactions, and overall automated conversation processes
Identify, develop, and implement continuous improvements to unified communication offerings based on customer and process analysis data
Contribute to the development of test plans and conduct thorough functionality and regression testing prior to solution deployment
Monitor automation channels continuously to check for performance issues, manage operational risks, and implement required technical changes

New

Technical Manager - Cutsheets

The Technical Manager – Cutsheets is responsible for the governance, accuracy an...

Location

Malaysia , Johor Bahru

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in a technical, design or engineering role within data centres, structured cabling, construction or MEP environments
Experience reviewing technical documentation, specifications and submittals, including product data sheets, cutsheets, Bills of Materials and engineering drawings
Strong understanding of structured cabling systems, including copper and fibre, data centre infrastructure components, installation and design standards
Ability to interpret technical specifications, performance data and compliance requirements
Strong attention to detail and accuracy
excellent document control and organisational skills
ability to manage multiple projects and deadlines
strong stakeholder management and communication skills
problem-solving and analytical capability
Experience using document management systems and Microsoft Office, particularly Excel and SharePoint

Job Responsibility

Review and validate cutsheets against project design specifications, client requirements and standards, and regulatory and industry compliance requirements
Ensure all products meet performance, capacity and installation criteria prior to approval, and provide technical sign-off for product selection where required
Own the preparation and quality of technical submittal packages
Ensure all cutsheets are accurate, complete, version controlled, traceable and submitted in line with project timelines
Act as the central point of contact for all cutsheet-related queries
Work closely with Design and Engineering teams to validate design intent, Procurement teams to ensure correct product ordering, and Project Delivery teams to support installation and resolve issues
Ensure alignment between approved cutsheets, Bills of Materials and installed solutions
Develop and maintain cutsheet templates and document standards, naming conventions, filing structures and best practice guidance for project teams
Drive consistency across all regions and projects
Liaise with manufacturers and suppliers to obtain up-to-date cutsheets and technical documentation, clarify specifications and resolve discrepancies

Fulltime

French Speaking Customer Service Representative

Foundever is looking for a French Speaking Customer Service Representative to jo...

Location

United Kingdom , UK Wide, Work at Home

Salary:

24784.50 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Excellent communication skills (verbal and written) to a fluent standard of English and French, with an ability to personalise communications
Previous customer service experience in a contact centre is highly advantageous
Impeccable attention to detail and accuracy is needed at every level and aspect of the consumer journey
Strong organisational skills with the ability to prioritise tasks
Good computer literacy with working knowledge of Microsoft Office
Minimum typing speed of 20 words-per-minute (WPM) on a computer keyboard
Ability to remain calm in challenging situations, work on your own initiative, and under pressure to achieve deadlines
Ability to work flexibility as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience
Self motivated and proactive, must be prepared to investigate and liaise with internal and external operations to resolve cases.

Job Responsibility

Deliver professional, timely, and accurate support for our client
Using telephone and email, effectively use excellent customer service skills to deliver friendly and knowledgeable product information to end users
Advise customers on procedures to give the best resolution
Work as part of a multilingual team, using French and English language skills to support customers
Respond to enquiries by phone and email in both French and English, ensuring care and efficiency and within given timescales
Develop and maintain full knowledge of Client products and services
Take responsibility to investigate or escalate to a senior member of staff as required
Ensure that cases and calls are logged in accordance with Client and Foundever guidelines and procedures
Consult product manuals and knowledge bases, advising customers of appropriate options and solutions
Act as a representative for the company, providing first class support

What we offer

Employee recognition platform
progression opportunities
award-winning culture
electronic equipment provided
balanced work-life pattern with competitive salary
disability confident employer
inclusive work environment

Fulltime

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Contact Centre Consultant

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