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360 Resourcing Solutions · Customer Service

Contact Centre Agent

United Kingdom, Galashiels 24570.00 GBP / Year · Job Posted March 14, 2026

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Job Description

If you are passionate about customer care, then this role might be what you are looking for. We are currently seeking a Contact Centre Agent to join our dynamic Team in Galashiels! Scott & Co is a leading provider of debt recovery, enforcement and citation services. We are part of Marston Holdings, the UK’s largest judicial services group, providing integrated court order compliance. The successful candidate will be involved in handling inbound calls and outbound calls, where you will be assisting customers with arranging payment plans, collecting payments and dealing with general queries. On the Job Training will Be Provided.

Job Responsibility

Managing customer enquiries and finding appropriate solutions to queries
Customer payment plans over the telephone
Ensuring customer records are updated accurately and in a timely manner
Ensure customer complaints are dealt with professionally and efficiently

Requirements

Strong customer service skills and confidence handling customer enquiries
Ability to set up and manage customer payment plans over the phone
Good attention to detail when updating customer records accurately
Professional approach to handling customer complaints and resolving issues
Good communication skills and a problem-solving mindset

What we offer

Staff benefits designed to suit you - from discounts on retail shopping, travel, and socialising to health & wellbeing
Cycle to work scheme
Pension scheme
No Evening or Weekend working
Great life work balance
Competitive Annual Leave
Based in the centre of Galashiels – great transport links
Friendly Office Work Environment

360 Resourcing Solutions - All Job Offers

24570.00 GBP / Year · Galashiels

Contact Centre Agent

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