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Contact Centre Agent

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360 Resourcing Solutions

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Location:
United Kingdom , Galashiels

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Contract Type:
Not provided

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Salary:

24570.00 GBP / Year

Job Description:

If you are passionate about customer care, then this role might be what you are looking for. We are currently seeking a Contact Centre Agent to join our dynamic Team in Galashiels! Scott & Co is a leading provider of debt recovery, enforcement and citation services. We are part of Marston Holdings, the UK’s largest judicial services group, providing integrated court order compliance. The successful candidate will be involved in handling inbound calls and outbound calls, where you will be assisting customers with arranging payment plans, collecting payments and dealing with general queries. On the Job Training will Be Provided.

Job Responsibility:

  • Managing customer enquiries and finding appropriate solutions to queries
  • Customer payment plans over the telephone
  • Ensuring customer records are updated accurately and in a timely manner
  • Ensure customer complaints are dealt with professionally and efficiently

Requirements:

  • Strong customer service skills and confidence handling customer enquiries
  • Ability to set up and manage customer payment plans over the phone
  • Good attention to detail when updating customer records accurately
  • Professional approach to handling customer complaints and resolving issues
  • Good communication skills and a problem-solving mindset
What we offer:
  • Staff benefits designed to suit you - from discounts on retail shopping, travel, and socialising to health & wellbeing
  • Cycle to work scheme
  • Pension scheme
  • No Evening or Weekend working
  • Great life work balance
  • Competitive Annual Leave
  • Based in the centre of Galashiels – great transport links
  • Friendly Office Work Environment

Additional Information:

Job Posted:
March 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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