Contact Centre Agent Job at 360 Resourcing Solutions (Seaham)

Contact Centre Agent

We are currently recruiting a pool of candidates for anticipated intakes over th...

Location

United Kingdom , Stevenage

Salary:

26824.00 - 29540.00 GBP / Year

Webrecruit

Expiration Date

Until further notice

Requirements

Previous experience in a customer-facing or call centre environment is essential
confident in using a range of systems and inputting information with accuracy and speed
excellent communication skills
attention to detail
ability to work independently and as part of a team
ability to stay calm under pressure
adapt quickly to changing demands
remain focussed on providing excellent customer service

Job Responsibility

Be the first point of contact for people of Stevenage needing help, advice and access to a wide range of Council Services
handle queries from Housing to Council Tax, missed bins to emergency repairs
provide accurate information and deliver excellent service, even under pressure
resolve issues with empathy, patience and professionalism

What we offer

Competitive salary
Pension Scheme (career average, lump sum and pension for dependants)
Flexible working (available upon request, subject to operational requirements)
Part time and Job share opportunities
Variety of paid and unpaid leave covering emergency, planned, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days
Learning and development opportunities
Employee Assistance Programme (24/7 confidential advice and support)
Season ticket loans and discounts for public transport
Cycle to Work scheme

Fulltime

Contact Centre Agent

This role sits at the heart of our Contact Centre operation. As a Contact Centre...

Location

United Kingdom , London

Salary:

26811.20 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in a fast-paced contact centre or customer service environment
Confident communicator with a professional telephone manner
Strong listening and problem-solving skills
Ability to multitask and remain organised under pressure
Comfortable working across systems and digital channels
Flexible and adaptable approach to changing priorities
High levels of punctuality, reliability, and accountability
Basic Microsoft Office skills

Job Responsibility

Handling inbound calls, emails, and digital queries from customers
Resolving queries at first point of contact where possible
Managing escalations in line with internal processes
Monitoring shared inboxes and responding proactively
Maintaining high standards of customer service across all interactions
Meeting KPIs including call handling time, wrap time, and quality standards
Providing updates to customers on bookings, issues, or exceptions
Ensuring all interactions are recorded accurately in internal systems

What we offer

25 days’ annual leave, increasing with service, plus bank holidays
A day off for your birthday
Enhanced maternity and paternity leave
Death in service cover
Additional paid leave for key family moments (e.g. graduation, first day of school)
Access to mental health and wellbeing support
Healthcare cashback plan and wellbeing benefits
Access to ‘Medicash Perks at Work’ retail discounts
Cycle to work scheme

Fulltime

Contact Centre Agent

If you are passionate about customer care, then this role might be what you are ...

Location

United Kingdom , Galashiels

Salary:

24570.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong customer service skills and confidence handling customer enquiries
Ability to set up and manage customer payment plans over the phone
Good attention to detail when updating customer records accurately
Professional approach to handling customer complaints and resolving issues
Good communication skills and a problem-solving mindset

Job Responsibility

Managing customer enquiries and finding appropriate solutions to queries
Customer payment plans over the telephone
Ensuring customer records are updated accurately and in a timely manner
Ensure customer complaints are dealt with professionally and efficiently

What we offer

Staff benefits designed to suit you - from discounts on retail shopping, travel, and socialising to health & wellbeing
Cycle to work scheme
Pension scheme
No Evening or Weekend working
Great life work balance
Competitive Annual Leave
Based in the centre of Galashiels – great transport links
Friendly Office Work Environment

Fulltime

Contact Centre Agent

We are seeking savvy and skilled individuals to join our diverse team of Contact...

Location

Spain , Palma de Mallorca

Salary:

21300.00 EUR / Year

TUI

Expiration Date

Until further notice

Requirements

Right to work in Spain
Fluent in Polish and English
Ideally another European language
Organized and adaptable
Customer-first mindset
Tech-savvy and comfortable working with AI tools
Remote-ready with professional home setup
Flexible for rotating shifts

Job Responsibility

Handle guest contacts via phone, email, SMS, and online messaging 24/7
Work with AI technology to deliver fast support
Resolve issues and complaints with empathy
Collaborate with global suppliers and TUI teams to fix problems quickly

What we offer

Variable monthly payment of 10% of salary upon achievement of targets
Additional payments for night shifts and bank holidays
Multiple permanent career development opportunities
Compensation for training days
Access to TUI Learning Hub, TUI Skills Academy & Language Lessons
Access to WeCare Team & 24/7 Wellbeing Hub
Charity and sustainability initiatives access
TUI Club de Benefits with multiple discounts

Fulltime

Contact Centre Agent

We are seeking savvy and skilled individuals to join our diverse team of Contact...

Location

Spain , Palma

Salary:

21300.00 EUR / Year

TUI

Expiration Date

Until further notice

Requirements

Right to work in Spain
Fluent in Swedish and English
Ideally another European language
Organized and adaptable
Customer-first mindset
Tech-savvy and comfortable with AI tools
Remote-ready with professional home setup
Flexible for rotating shifts

Job Responsibility

Handle guest contacts 24/7 via phone, email, SMS, and online messaging
Work with AI technology to deliver fast support
Resolve issues and complaints with empathy
Collaborate with global suppliers and TUI teams to fix problems quickly

What we offer

Variable monthly payment of 10% of salary upon achievement of targets
Additional payments for night shifts and bank holidays
Permanent career development opportunities
Compensation for training days
Access to TUI Learning Hub
Access to TUI Skills Academy & Language Lessons
Access to WeCare Team & 24/7 Wellbeing Hub
Charity and sustainability initiatives access
TUI Club de Benefits with multiple discounts

Fulltime

Contact Centre Agent

We are seeking savvy and skilled individuals to join our diverse team of Contact...

Location

Spain , Palma

Salary:

21300.00 EUR / Year

TUI

Expiration Date

Until further notice

Requirements

Right to work in Spain
Fluent in Dutch
Fluent in English
Ideally another European language
Organized and adaptable
Customer-first mindset
Tech-savvy and curious
Remote-ready and flexible
Bilingual and confident
Quiet, professional home setup that supports phone-based work

Job Responsibility

Handle guest contacts via phone, email, SMS, and online messaging 24/7
Listen, respond, and take action on guest inquiries
Work alongside AI technology to deliver fast, effective support
Resolve issues and complaints with empathy and care
Work rolling rota including morning, afternoon, and night shifts
Collaborate with global suppliers and TUI teams to fix problems quickly

What we offer

Variable monthly payment of 10% of salary upon achievement of targets
Additional payments for night shifts and bank holidays
Remote working from anywhere in Spain
Multiple permanent career development opportunities
Compensation for every training day complete
Access to TUI Learning Hub
Access to TUI Skills Academy & Language Lessons
Complimentary access to dedicated WeCare Team & 24/7 Wellbeing Hub
Access to charity and sustainability initiatives like TUI Care Foundation
Access to TUI Club de Benefits with multiple discounts on products and services across Spain

Fulltime

Claims Contact Centre Agent

Are you a confident communicator with a passion for delivering exceptional custo...

Location

United Kingdom , Reading

Salary:

24500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent Customer Service Skills: Ability to empathise and engage with customers
Strong Telephone Manner: A confident and friendly phone presence
Literacy and Numeracy Skills: For processing claims accurately
Time Management & Organisation: You'll need to manage your workload efficiently
Good Communication Skills: Able to collate information and convey it clearly
Computer Literate: Comfortable using various software and systems

Job Responsibility

Handling inbound and outbound calls related to claims
Engaging and communicating with a diverse range of customers and staff
Gathering information efficiently to assist in investigating claims
Performing administrative tasks to support the claims process and payment

What we offer

Hybrid Working: Enjoy the flexibility of working from home
Free Bus Pass: For you and your family upon joining!
Annual Leave: 25 days plus bank holidays
Health Benefits: Basic health insurance cover after probation, with an option to upgrade
Exclusive Discounts: On high street brands, supermarkets, holidays, and cinema tickets
Travel Benefits: Discounted train travel for you and your family after 6 months service
Cycle to Work Scheme: Promote a healthy lifestyle!
Shares Scheme & Pension: Secure your future with our generous pension plan
Employee Assistance Programme: Access to 24/7 mental health support
Discretionary annual bonus

Fulltime

TUI Contact Centre Agent

We are seeking savvy and skilled individuals like you to join our diverse team o...

Location

Spain , Palma

Salary:

21300.00 EUR / Year

TUI

Expiration Date

Until further notice

Requirements

Right to work in Spain
Speak Danish & English
Ideally another European language
Organized and adaptable
Customer-first mindset
Tech-savvy and curious
Remote-ready and flexible
Bilingual and confident in English and Danish

Job Responsibility

Guests contact 24/7 via phone, email, SMS, and online messaging
Listen, respond, and take action
Work alongside AI technology to deliver fast, effective support
Resolve issues and complaints with empathy and care
Work on a rolling rota including morning, afternoon, and night shifts
Collaborate with global suppliers and TUI teams to fix problems quickly

What we offer

Variable monthly payment of 10% of salary upon achievement of targets
Additional payments for night shifts and bank holidays
Remote working from anywhere in Spain
Permanent career development opportunities
Compensation for every training day complete
Access to TUI Learning Hub, TUI Skills Academy & Language Lessons
Complimentary access to dedicated WeCare Team & 24/7 Wellbeing Hub
Access to charity and sustainability initiatives like TUI Care Foundation
Access to TUI Club de Benefits with multiple discounts on products and services across Spain

Fulltime

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