Contact Centre Agent, TUI

Contact Centre Agent

TUI

Location:
Spain, Palma

Category:
Call Center

Contract Type:
Employment contract

Salary:

21300.00 EUR / Year

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Job Description:

We are seeking savvy and skilled individuals to join our diverse team of Contact Centre. Guests will contact you 24/7 from around the world via phone, email, SMS, and online messaging—and you'll be ready to listen, respond, and take action. You'll work alongside our smart AI technology to deliver fast, effective support while resolving issues and complaints with empathy and care.

Job Responsibility:

Handle guest contacts via phone, email, SMS, and online messaging 24/7
Listen, respond, and take action on guest inquiries
Work alongside AI technology to deliver fast, effective support
Resolve issues and complaints with empathy and care
Work rolling rota including morning, afternoon, and night shifts
Collaborate with global suppliers and TUI teams to fix problems quickly

Requirements:

Right to work in Spain
Fluent in Dutch
Fluent in English
Ideally another European language
Organized and adaptable
Customer-first mindset
Tech-savvy and curious
Remote-ready and flexible
Bilingual and confident
Quiet, professional home setup that supports phone-based work

Nice to have:

Another European language

What we offer:

Variable monthly payment of 10% of salary upon achievement of targets
Additional payments for night shifts and bank holidays
Remote working from anywhere in Spain
Multiple permanent career development opportunities
Compensation for every training day complete
Access to TUI Learning Hub
Access to TUI Skills Academy & Language Lessons
Complimentary access to dedicated WeCare Team & 24/7 Wellbeing Hub
Access to charity and sustainability initiatives like TUI Care Foundation
Access to TUI Club de Benefits with multiple discounts on products and services across Spain

Additional Information:

Job Posted:
November 20, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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