Contact Centre Agent, TUI

Contact Centre Agent

TUI

Location:
Spain, Palma

Category:
Customer Service

Contract Type:
Employment contract

Salary:

21300.00 EUR / Year

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Job Description:

We are seeking savvy and skilled individuals to join our diverse team of Contact Centre. You'll be working 6 days and have 3 consecutive days off as part of a rolling rota that includes morning, afternoon, and night shifts.

Job Responsibility:

Handle guest contacts 24/7 via phone, email, SMS, and online messaging
Work with AI technology to deliver fast support
Resolve issues and complaints with empathy
Collaborate with global suppliers and TUI teams to fix problems quickly

Requirements:

Right to work in Spain
Fluent in Swedish and English
Ideally another European language
Organized and adaptable
Customer-first mindset
Tech-savvy and comfortable with AI tools
Remote-ready with professional home setup
Flexible for rotating shifts

Nice to have:

Another European language

What we offer:

Variable monthly payment of 10% of salary upon achievement of targets
Additional payments for night shifts and bank holidays
Permanent career development opportunities
Compensation for training days
Access to TUI Learning Hub
Access to TUI Skills Academy & Language Lessons
Access to WeCare Team & 24/7 Wellbeing Hub
Charity and sustainability initiatives access
TUI Club de Benefits with multiple discounts

Additional Information:

Job Posted:
November 20, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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