Contact Centre Agent

• Guests will contact you 24/7 from around the world via phone, email, SMS, and online messaging—and you'll be ready to listen, respond, and take action
• Work alongside our smart AI technology to deliver fast, effective support while resolving issues and complaints with empathy and care
• Part of a rolling rota that includes morning, afternoon, and night shifts
• Collaborate with global suppliers and TUI teams to fix problems quickly, ensuring our guests can get back to enjoying their holidays

• Organized and adaptable – a calm, solutions-focused multitasker who thrives under pressure and embraces change
• Customer-first mindset – confident supporting upset customers across all channels, resolving issues quickly and empathetically
• Tech-savvy and curious – eager to learn, comfortable working with AI tools, and able to retain detailed product knowledge
• Remote-ready and flexible – happy to work rotating shifts from a quiet, professional home setup that supports phone-based work
• Bilingual and confident – fluent in both English and German, ready to support customers across languages with clarity and care
• Right to work in Spain
• Speak German & English
• Ideally speak another European language

Speak another European language

• Variable monthly payment of 10% of salary upon achievement of targets
• Additional payments for any night shifts and bank holidays
• Remote working from anywhere in Spain
• Multiple permanent career development opportunities
• Compensated for every training day complete
• Access to TUI Learning Hub, TUI Skills Academy & Language Lesson
• Complimentary access to dedicated WeCare Team & 24/7 Wellbeing Hub
• Get involved with charity and sustainability initiatives like the TUI Care Foundation
• Access to TUI Club de Benefits with multiple discounts on products and services across Spain