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Contact Centre Agent

https://www.tui.com Logo

TUI

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Location:
Spain , Palma de Mallorca

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

20100.00 EUR / Year
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Job Description:

We are seeking savvy and skilled individuals to join our diverse team of Contact Centre Agents. The role involves handling guest inquiries and complaints, collaborating with other departments, and providing excellent customer service.

Job Responsibility:

  • Listen and respond to guests 24/7
  • Proactively resolve guest complaints
  • Collaborate with other TUI departments

Requirements:

  • Right to work in Spain
  • Fluent in Danish, Norwegian, or Finnish
  • Communicational English
  • Ideally another European language
  • Efficient & organized
  • Problem solver
  • Multitasker
  • Good listener
  • Stays calm under pressure
  • Able to learn quickly
  • Strong verbal & written skills
  • Flexible shift patterns including rotating daytime and occasional night shifts

Nice to have:

Another European language

What we offer:
  • Remote working from anywhere in Spain
  • Seasonal permanent or permanent contracts
  • Career development opportunities
  • Paid training days
  • Free access to TUI Learning Hub, TUI Skills Academy & Language Lessons
  • Complimentary access to WeCare Team & 24/7 Wellbeing Hub
  • Charity and sustainability initiatives
  • Access to TUI Club de Benefits with discounts on products and services across Spain

Additional Information:

Job Posted:
March 23, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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