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Contact Centre Agent Polish Speaking

https://www.tui.com Logo

TUI

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Location:
Spain , Palma de Mallorca

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

20100.00 EUR / Year
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Job Description:

We are seeking savvy and skilled individuals to join our diverse team of Contact Centre Agents. The role involves handling guest inquiries and complaints, collaborating with other departments, and working flexible shifts including occasional night shifts.

Job Responsibility:

  • Listen and respond to guests contacting 24/7
  • Proactively resolve guest complaints
  • Collaborate with other TUI departments

Requirements:

  • Right to work in Spain
  • Fluent in Polish and English
  • Ideally another European language
  • Efficient & organized
  • Problem solver
  • Multitasker
  • Good listener
  • Stays calm under pressure
  • Strong verbal & written communication skills
  • Able to work flexible shift patterns including rotating daytime and occasional night shifts

Nice to have:

Another European language

What we offer:
  • Variable monthly payment of 10% of salary upon achievement of targets
  • Additional payments for night shifts and bank holidays
  • Remote working from anywhere in Spain
  • Multiple permanent career development opportunities
  • Paid training days
  • Free access to TUI Learning Hub, TUI Skills Academy & Language Lessons
  • Complimentary access to WeCare Team & 24/7 Wellbeing Hub
  • Access to TUI Club de Benefits with discounts on products and services across Spain
  • Involvement in charity and sustainability initiatives like the TUI Care Foundation

Additional Information:

Job Posted:
March 23, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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