Contact Centre Advisor

• Acting as the first point of contact for resident enquiries
• Communicating via telephone, email, and digital platforms
• Providing clear advice, information, and guidance
• Resolving issues efficiently, aiming for first-time resolution
• Recording and managing enquiries accurately using computer systems
• Communicating with empathy, professionalism, and confidence, even in challenging situations

• Fluent Welsh speaker (speaking, listening, and writing)
• Able to communicate confidently in English
• Comfortable using computers for everyday tasks
• Strong communication and interpersonal skills
• Calm, resilient, and able to manage challenging conversations
• Experience delivering good customer service (paid, voluntary, or personal)

Experience handling and resolving problems constructively

• Pension – up to 8% employer matched contributions
• Annual leave – 25 days plus bank holidays, rising to 30 after 5 years’ service
• Holiday flexibility – the option to buy or sell annual leave
• Sick pay – enhanced company sick pay
• Employee perks and discounts, including: Husing Perks App – savings on everyday shopping and essentials
• Blue Light Discunt – money off a wide range of retailers, restaurants, and services
• Vivup – a wellbeing and benefits platfrm offering discounts, rewards, and practical support for everyday life