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Contact Centre Advisor

United Kingdom, Seaham 14044.55 GBP / Year · Job Posted June 09, 2026
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Job Responsibility

  • Handling inbound customer service and complaint calls
  • Understanding customer needs and recommending suitable solutions
  • Building rapport and delivering a personalised experience
  • Troubleshooting issues and providing clear, effective resolutions
  • Turning challenging conversations into positive outcomes

Requirements

  • You must be able to commit to 2 weeks of full-time training in the office
  • All successful applicants must attend 2 weeks of full-time training on-site: Monday to Friday 9:00am – 5:00pm
  • Applications will only be considered from candidates who can fully commit to this requirement
  • A confident communicator with strong listening skills
  • Empathetic, patient, and customer-focused
  • A proactive problem-solver with attention to detail
  • Positive, resilient, and eager to learn
  • Experience in retail, care, hospitality, warehouse, beauty, customer service, or sales is welcomed

Nice to have

Experience in retail, care, hospitality, warehouse, beauty, customer service, or sales is welcomed

What we offer

  • Fully paid training and ongoing development
  • Commission and performance incentives
  • 28 days holiday (pro rata, including bank holidays)
  • Your birthday off — paid
  • Pension scheme
  • High-street discount hub
  • Supportive, inclusive team culture

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