Contact Centre Advisor Job at 360 Resourcing Solutions (Seaham)

Contact Centre Advisor

We're growing our existing team of Contact Centre Advisors and currently have op...

Location

United Kingdom , Liverpool

Salary:

27976.00 GBP / Year

Sureserve

Expiration Date

Until further notice

Requirements

Previous experience in a call centre or customer service environment is essential
Strong communication skills and the ability to stay calm under pressure
A genuine passion for helping people and delivering quality service
Confidence using Microsoft Outlook packages and learning new software quickly
A proactive, solution-focused approach to customer queries
Flexibility to work evenings and weekends as part of a rotating schedule

Job Responsibility

Handle a high volume of inbound and outbound customer calls / live chat on behalf of multiple housing associations
Deliver exceptional customer service, ensuring every caller feels heard, supported, and valued
Accurately log information, update systems, and follow processes to ensure smooth case handling
Resolve customer queries at first point of contact wherever possible
Escalate complex issues to specialist teams / Team Leaders when required
Work collaboratively with colleagues and client teams to maintain service excellence
Meet regular performance targets around call quality, productivity, and customer satisfaction
Contribute to continuous improvement by sharing customer insights, identifying recurring issues, and supporting the development of more efficient processes
Work flexibly as part of a rota that includes evening and weekend shifts

What we offer

Contributory pension scheme
20 days + Bank holidays (service based increasing holiday scheme)
Enhanced maternity, paternity, adoption leave and other family friendly policies
Sureserve Benefits Hub, accessing over 1000 retail discounts
Virtual GP service, available for employees and immediate family
Employee Assistance Programme (EAP)
Bike2Work Scheme
EV Car Scheme
Employee engagement events and Employee Voice programmes
Strong opportunities for career growth and development

Fulltime

Contact Centre advisor

Kickstart Your Career as a Sales Advisor – No Experience Needed. At ResQ, we don...

Location

United Kingdom , Sunderland

Salary:

26602.03 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Are a great listener who can connect with people easily
Communicate clearly and confidently
Stay positive and resilient, even on busy days
Enjoy solving problems and paying attention to detail

Job Responsibility

Driving outbound sales activity and consistently achieving targets
Having meaningful conversations to understand customer needs
Matching customers with the right products and solutions
Confidently presenting a range of products, handling objections, and closing sales
Delivering excellent customer experiences that encourage loyalty and repeat business

What we offer

Fully paid training and ongoing development
Regular incentives and rewards
28 days holiday (including bank holidays) plus your birthday off each year
Company pension scheme
Discounts with leading high-street brands
An inclusive workplace where everyone can succeed

Fulltime

Contact Centre Holiday Advisor

Our Contact Centre is full of fun, passionate and forward-thinking individuals –...

Location

United Kingdom , Hemel Hempstead

Salary:

Not provided

Butlin's

Expiration Date

Until further notice

Requirements

Experience in a contact centre or phone-based customer service role
Strong communication skills, both verbal and written
Ability to remain calm under pressure and think on your feet
Confident problem-solving skills with a solutions-focused mindset
Strong organisation and attention to detail
Commercial awareness and the ability to balance guest and business needs
Confidence using multiple systems and logging tools

Job Responsibility

Answering calls and handling guest enquiries
Booking holidays
Providing information about resorts and activities
Ensuring every guest has the best time on their holiday
Using booking systems and logging tools

Parttime

Contact Centre Holiday Advisor

Our Contact Centre is full of fun, passionate and forward-thinking individuals –...

Location

United Kingdom , Hemel Hempstead

Salary:

Not provided

Butlin's

Expiration Date

Until further notice

Requirements

Experience in a contact centre or phone-based customer service role
Strong communication skills, both verbal and written
Ability to remain calm under pressure and think on your feet
Confident problem-solving skills with a solutions-focused mindset
Strong organisation and attention to detail
Commercial awareness and the ability to balance guest and business needs
Confidence using multiple systems and logging tools
Experience of working with customers or guests over the phone or in person
Confident using a computer
Empathy and listening skills

Job Responsibility

Answer calls and handle guest enquiries
Book holidays
Answer questions about resorts and activities
Ensure every guest has the best time on their holiday
Engage with guests
Find the perfect holiday for every guest

Fulltime

New

Contact Centre Team Leader

This is an exciting time to join our newly created Contact Centre, designed to d...

Location

United Kingdom , Liverpool

Salary:

32000.00 GBP / Year

Sureserve

Expiration Date

Until further notice

Requirements

Proven experience managing teams in a fast-paced contact centre environment, ideally within customer focused or social housing setting
Strong people-management and coaching abilities, with experience developing team performance
Experience with CRM systems (desirable)
Demonstrable success in achieving KPIs, service levels and operational targets
Confident handling escalated or complex customer queries
Highly organised, with the ability to prioritise workload and manage resources effectively
Competent in using contact centre systems, reporting tools and performance dashboards
Excellent communication, problem-solving and decision-making skills with a commitment to delivering a high-quality service
Be available for occasional weekend coverage/support

Job Responsibility

Oversee the day-to-day management of a team of Contact Centre Advisors, ensuring the consistent delivery of high-quality services
Lead performance management activities, using data to track KPIs such as service levels, response times and customer satisfaction
Conduct regular 1:1s and team huddles to support skills development, address performance gaps and reinforce high standards
Carry out quality checks across calls, emails, and digital channels, providing constructive feedback and identifying training needs
Manage escalated or complex customer queries, ensuring timely, accurate resolutions to that support positive outcomes for residents and partners
Support the onboarding, training, and ongoing development of team members, ensuring knowledge of services, processes and compliance requirements remains up to date
Analyse performance and quality trends to identify opportunities for process improvement within the newly established centre
Support with contract mobilization and be involved with end-to-end recruitment activity for Contact Centre Advisors, including workforce planning, shortlisting, interviewing, and selection
Work collaboratively with housing officers, repairs teams, income officers, and external contractors to ensure seamless service delivery

What we offer

Contributory pension scheme
Life assurance
20 days + Bank holidays (service based increasing holiday scheme)
Enhanced maternity, paternity, adoption leave and other family friendly policies
Sureserve Benefits Hub, accessing over 1000 retail discounts
Virtual GP service, available for employees and immediate family
Employee Assistance Programme (EAP)
Bike2Work Scheme
EV Car Scheme
Employee engagement events and “Employee Voice” programmes

Fulltime

Customer Contact Advisor

Customer Contact Advisor – Join Our Team. Ready for a role where you can make a ...

Location

United Kingdom , Bracknell

Salary:

29386.26 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Love helping customers and go the extra mile
Enjoy a challenge and take pride in great work
Solve problems and find the right solution
Work well with others and enjoy being part of a team
Adapt well to change and look for ways to improve how we work
Feel confident using computers and learning new systems
Stay calm under pressure and handle tough situations well

Job Responsibility

Supporting customers by phone, webchat, and email in a fast-paced environment with empathy, confidence, and a calm approach
Help create a positive experience for our customers

What we offer

Competitive salaries
Comprehensive benefits
Excellent working environment
No weekend working
No bank holiday shifts
Weekday hours only

Fulltime

Contact Centre Team Manager - Fintech

Foundever® is looking for a dedicated and people-focussed leader to support the ...

Location

United Kingdom , Kingston upon Thames

Salary:

32000.00 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Minimum 1 year experience in a Team Manager/Supervisor role, ideally within a contact centre (Essential)
Evidence of effective interpersonal, coaching/supervisory skills
Previous experience working in a call centre environment is essential
Excellent telephone, computer/keyboard, verbal and written communication skills
Good numeric and verbal reasoning skills
Effective problem-solving skills
Performance Management skills
Client/customer management skills

Job Responsibility

Lead and coach a team to meet and exceed business objectives, ensuring that financial, operational and quality metrics are consistently achieved
Follow a process of continuous review and proactive management of absenteeism and attrition for all Advisors
Continually review and monitor work performance of all Advisors against agreed KPI’s
Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values
Facilitate a culture of open and honest two-way communication with all team members
Ensure action from employee satisfaction surveys are implemented and continuously reviewed
Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job
Ensure appropriate actions are taken to improve client satisfaction survey scores

What we offer

10% monthly bonus

Fulltime

Contact Centre Team Leader

As a Team Leader in Client Support, you’ll be right at the heart of how we deliv...

Location

United Kingdom , Crewe

Salary:

28652.53 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

You’re an experienced people leader who enjoys coaching, developing and motivating others
You’re confident managing performance, attendance and conduct in a fair, consistent and supportive way
You have a strong eye for detail and take pride in quality, accuracy and compliance
You’re comfortable working with SLAs and understand what it takes to consistently meet (and exceed) them
You’re organised and confident juggling priorities, workloads and deadlines
You handle escalations calmly and take ownership of resolving issues end‑to‑end
You maintain strong knowledge of systems, tools and processes so you can confidently support your team
You’re motivated by continuous improvement and helping your team grow in confidence, accuracy and productivity.

Job Responsibility

Leading and supporting a team of advisors across administrative tasks, email handling and telephone contacts, helping them consistently deliver their best work
Coaching advisors through regular 1:1s, performance reviews and ongoing development conversations
Creating a motivated, high‑performing team environment where people feel valued, supported and clear on expectations
Managing attendance and conduct in line with AO policies, always taking a fair and people‑first approach
Carrying out regular quality checks to ensure written communication, administration and data accuracy meet AO standards
Ensuring full process compliance so all work is consistent, efficient and customer‑ready
Owning daily work allocation to keep priorities clear, workloads balanced and SLAs on track
Managing escalations involving complex admin issues or errors, resolving them calmly, clearly and efficiently
Driving continuous improvement in accuracy, productivity and overall team delivery
Embedding a culture where ownership, quality and SLA performance matter every day.

What we offer

33 days holiday
At least 5% contribution pension scheme
Enhanced Maternity, Paternity and Adoption Packages
Make a difference day (x2 fully paid charity days a year)
Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder.

Fulltime

Select Country

Contact Centre Advisor

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Contact Centre Advisor

Contact Centre Advisor

Contact Centre advisor

Contact Centre Holiday Advisor

Contact Centre Holiday Advisor

Contact Centre Team Leader

Customer Contact Advisor

Contact Centre Team Manager - Fintech

Contact Centre Team Leader

Our AI answers in your language