Contact Centre Administrator Job at Sureserve (Dartford)

Contact Centre Administrator

The purpose of the role is to act as the focal point of contact for our customer...

Location

United Kingdom , London Borough of Havering

Salary:

24000.00 GBP / Year

Sureserve

Expiration Date

Until further notice

Requirements

Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills

Job Responsibility

Scheduling jobs with customers across multiple contracts
To take ownership of the administration of contracts whilst co-working on various other contracts to ensure high levels of cooperation and knowledge within the team
Answer inbound customer calls relating to repairs and servicing for all clients courteously and professionally
Answer customer queries and take ownership of any issues arising through to completion
Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely
All associated ad-hoc administrative duties

What we offer

Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave
Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics – salary sacrifice purchase scheme

Fulltime

New

Cisco Webex Contact Centre Engineer

Cisco Webex Contact Centre Engineer Work on mission-critical, large-scale cloud...

Location

Australia , Canberra

Salary:

Not provided

FinXL

Expiration Date

Until further notice

Requirements

Engineer Profile: A proven track record as a project/deployment engineer with high-level integration and planning capabilities
Cisco Webex Expertise: A very high degree of technical proficiency in Cisco Webex Collaboration products, specifically Webex Contact Centre administration, tenant configuration, and platform management
Core Networking: Solid knowledge of VoIP technologies, SIP protocols, API integrations, and general networking protocols
Problem Solving: Strong analytical, troubleshooting, and risk-mitigation skills within high-pressure, zero-downtime environments
Visa/Residency Conditions: Applicants must be an Australian Citizen or Australian Permanent Resident
Location & Clearance: Open to onshore candidates across Australia. No government clearance is required

Job Responsibility

Design & Implementation: Develop and deploy enterprise-grade Cisco Webex Contact Centre cloud solutions and perform technical design updates to the existing environment
AI & Ecosystem Integration: Implement cutting-edge, AI-powered features (like virtual agents and conversation summaries) and connect the Webex CC platform with CRM systems and enterprise APIs
Configuration & Omnichannel Routing: Configure complex Intelligent Voice Response (IVR) workflows, routing logic, queues, and seamlessly manage multichannel interactions across voice, digital chat, and email
Risk Management & Documentation: Ensure zero impact through rigorous change management planning, and author comprehensive engineering documentation including implementation plans, rollback plans, and "as-built" documents
Optimisation & Technical Validation: Analyse efficiency metrics to fine-tune routing workflows and monitor system performance using tools like Wireshark to troubleshoot SIP logs and network issues

New

Cisco Webex Contact Centre Engineer

Cisco Webex Contact Centre Engineer Work on mission-critical, large-scale cloud...

Location

Australia , Sydney

Salary:

120.00 - 130.00 AUD / Hour

FinXL

Expiration Date

Until further notice

Requirements

A proven track record as a project/deployment engineer with high-level integration and planning capabilities
A very high degree of technical proficiency in Cisco Webex Collaboration products, specifically Webex Contact Centre administration, tenant configuration, and platform management
Solid knowledge of VoIP technologies, SIP protocols, API integrations, and general networking protocols
Strong analytical, troubleshooting, and risk-mitigation skills within high-pressure, zero-downtime environments
Applicants must be an Australian Citizen or Australian Permanent Resident
Open to onshore candidates across Australia

Job Responsibility

Develop and deploy enterprise-grade Cisco Webex Contact Centre cloud solutions and perform technical design updates to the existing environment
Implement cutting-edge, AI-powered features (like virtual agents and conversation summaries) and connect the Webex CC platform with CRM systems and enterprise APIs
Configure complex Intelligent Voice Response (IVR) workflows, routing logic, queues, and seamlessly manage multichannel interactions across voice, digital chat, and email
Ensure zero impact through rigorous change management planning, and author comprehensive engineering documentation including implementation plans, rollback plans, and 'as-built' documents
Analyse efficiency metrics to fine-tune routing workflows and monitor system performance using tools like Wireshark to troubleshoot SIP logs and network issues

Fulltime

Contact Centre Team Leader

As a Team Leader in Client Support, you’ll be right at the heart of how we deliv...

Location

United Kingdom , Crewe

Salary:

28652.53 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

You’re an experienced people leader who enjoys coaching, developing and motivating others
You’re confident managing performance, attendance and conduct in a fair, consistent and supportive way
You have a strong eye for detail and take pride in quality, accuracy and compliance
You’re comfortable working with SLAs and understand what it takes to consistently meet (and exceed) them
You’re organised and confident juggling priorities, workloads and deadlines
You handle escalations calmly and take ownership of resolving issues end‑to‑end
You maintain strong knowledge of systems, tools and processes so you can confidently support your team
You’re motivated by continuous improvement and helping your team grow in confidence, accuracy and productivity.

Job Responsibility

Leading and supporting a team of advisors across administrative tasks, email handling and telephone contacts, helping them consistently deliver their best work
Coaching advisors through regular 1:1s, performance reviews and ongoing development conversations
Creating a motivated, high‑performing team environment where people feel valued, supported and clear on expectations
Managing attendance and conduct in line with AO policies, always taking a fair and people‑first approach
Carrying out regular quality checks to ensure written communication, administration and data accuracy meet AO standards
Ensuring full process compliance so all work is consistent, efficient and customer‑ready
Owning daily work allocation to keep priorities clear, workloads balanced and SLAs on track
Managing escalations involving complex admin issues or errors, resolving them calmly, clearly and efficiently
Driving continuous improvement in accuracy, productivity and overall team delivery
Embedding a culture where ownership, quality and SLA performance matter every day.

What we offer

33 days holiday
At least 5% contribution pension scheme
Enhanced Maternity, Paternity and Adoption Packages
Make a difference day (x2 fully paid charity days a year)
Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder.

Fulltime

Claims Contact Centre Agent

Are you a confident communicator with a passion for delivering exceptional custo...

Location

United Kingdom , Reading

Salary:

24500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent Customer Service Skills: Ability to empathise and engage with customers
Strong Telephone Manner: A confident and friendly phone presence
Literacy and Numeracy Skills: For processing claims accurately
Time Management & Organisation: You'll need to manage your workload efficiently
Good Communication Skills: Able to collate information and convey it clearly
Computer Literate: Comfortable using various software and systems

Job Responsibility

Handling inbound and outbound calls related to claims
Engaging and communicating with a diverse range of customers and staff
Gathering information efficiently to assist in investigating claims
Performing administrative tasks to support the claims process and payment

What we offer

Hybrid Working: Enjoy the flexibility of working from home
Free Bus Pass: For you and your family upon joining!
Annual Leave: 25 days plus bank holidays
Health Benefits: Basic health insurance cover after probation, with an option to upgrade
Exclusive Discounts: On high street brands, supermarkets, holidays, and cinema tickets
Travel Benefits: Discounted train travel for you and your family after 6 months service
Cycle to Work Scheme: Promote a healthy lifestyle!
Shares Scheme & Pension: Secure your future with our generous pension plan
Employee Assistance Programme: Access to 24/7 mental health support
Discretionary annual bonus

Fulltime

New

Project Coordinator

Randstad is partnering with a highly regarded construction company that sets the...

Location

Australia , Daceyville

Salary:

70000.00 - 75000.00 AUD / Year

Randstad

Expiration Date

July 04, 2026

Requirements

Previous Customer Service, Call Centre, Contact Centre, Administration, Scheduling, Maintenance
High attention to detail and a proactive attitude
Passion for helping people and providing high quality customer service
2 years experience

Job Responsibility

Answering customer phone calls and discussing possible solutions
Entering customer and job details into the internal database
Scheduling the relevant contractors to the job, in a timely manner
Providing frequent updates to the customer and contractors
Once the job is completed, processing any outstanding invoices

What we offer

Work from home 2-3 days per week after initial probation period
Attractive bonus based on performance - earn up to an extra $5k per year
Work with a friendly, supportive and high performing team
Parking on site in Hillsdale

Fulltime

New

Payroll Manager / Senior Payroll Specialist

Codec is seeking an experienced, commercially aware Payroll Manager / Senior Pay...

Location

Ireland , Dublin

Salary:

Not provided

Codec UK

Expiration Date

Until further notice

Requirements

Minimum 3+ years' payroll experience, ideally in a professional services or multi-entity environment
Strong knowledge of Irish payroll legislation and Revenue requirements (UK experience beneficial)
Proven experience managing end-to-end payroll independently
Experience with payroll systems (e.g. Sage)
Highly detail-oriented with a strong focus on accuracy and compliance
Commercially aware with an understanding of payroll's impact on financial reporting and business operations
Proactive and solution-focused, with the ability to work independently
Strong interpersonal skills with the ability to collaborate across Finance, HR, and leadership teams
Comfortable operating in a hybrid working environment, with a willingness to be on-site in Dublin city centre, at least 1 day per week and can work 3/4 days remotely
High level of confidentiality, integrity, and professionalism

Job Responsibility

End-to-end payroll management for Ireland, NI & UK with NI & UK being processing by third parties currently, potentially take in house and ensuring timely and accurate processing
Manage monthly payroll cycles, including salary changes, bonuses, commissions, pensions, benefits, and statutory deductions
Ensure full compliance with Revenue requirements, PAYE modernisation, and relevant employment legislation
Act as the primary point of contact for employee payroll queries, resolving issues efficiently and confidentially
Reconcile payroll outputs to the general ledger and support month-end close processes
Maintain and enhance payroll controls, ensuring audit readiness and adherence to internal policies
Liaise with external providers, including payroll bureaus, auditors, and tax advisors
Partner with HR on joiners, leavers, and benefits administration to ensure payroll accuracy
Support reporting requirements, including payroll analytics, cost reporting, and ad hoc requests from senior management
Drive process improvements and identify opportunities for automation and efficiency

What we offer

Flexible hybrid working model
Opportunity to shape and improve payroll processes as the company scales
Work closely with senior Finance and HR stakeholders in a high-impact role
Join a growing, ambitious technology business with strong governance and leadership

Parttime

New

Apprenticeships Lead

Location

United Kingdom , Capenhurst

Salary:

Not provided

Webrecruit

Expiration Date

Until further notice

Requirements

Experience in apprenticeship delivery, coordination or administration
Strong understanding of ESFA funding rules, ILR, DAS and apprenticeship compliance processes
Experience managing learner records, data accuracy and audit requirements
Strong planning, organisation and scheduling capability
Ability to track performance metrics and use data to drive improvement
Experience working with learners, employers and training teams
Excellent communication and stakeholder management skills
Strong IT skills, including learner management systems and data tools (e.g. Excel)

Job Responsibility

Coordinate the planning and delivery of apprenticeship programmes across departments
Manage onboarding processes, ensuring all eligibility checks, documentation and system registrations (DAS, ILR) are complete and compliant
Support apprentices through onboarding, including skills assessments, learning plans and system access
Develop and maintain training plans, commitment statements and delivery schedules
Monitor learner progress, milestones and risks, ensuring timely completion and EPA readiness
Maintain accurate learner records, evidence and documentation within e-portfolio systems
Track and report key performance metrics including retention, achievement and progression
Provide regular updates to employers and learners, ensuring clear and effective communication
Support trainers with scheduling, learner needs and programme delivery requirements
Liaise with End Point Assessment Organisations to manage scheduling and gateway readiness

What we offer

Competitive salary + company performance bonus
Career development opportunities
Work-life balance: With flexible working options

Fulltime

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Contact Centre Administrator

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