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Contact Centre Administrator

sureserve.co.uk Logo

Sureserve

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Location:
United Kingdom , Dartford

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

25396.00 GBP / Year
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Job Description:

The purpose of the role is to act as the focal point of contact for our customers, providing a high level of customer service across multiple contracts and projects. You will have experience in customer service from a previous administration role, preferably working within social housing/construction.

Job Responsibility:

  • Scheduling jobs with customers across multiple contracts
  • To take ownership of the administration of contracts whilst co-working on various other contracts to ensure high levels of cooperation and knowledge within the team
  • Answer inbound customer calls relating to repairs and servicing for all clients courteously and professionally
  • Answer customer queries and take ownership of any issues arising through to completion
  • Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely
  • All associated ad-hoc administrative duties

Requirements:

  • Previous administrative experience, preferably from a social housing/construction background
  • Able to provide a high level of courteous, professional customer service
  • Proficient in MS Office, in particular, Outlook and Excel
  • Good written and verbal communication skills
  • Flexible attitude with strong organisational skills
What we offer:
  • Contributory Pension scheme
  • Life assurance
  • 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
  • Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave
  • Sureserve Benefits Hub, accessing over 1000’s retail discounts
  • Virtual GP service, 24/7, 365 days, available for employees and your immediate family
  • Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
  • Bike2Work scheme
  • Home & Electronics – salary sacrifice purchase scheme

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
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