Contact Centre Administrator Job at Sureserve (Uxbridge)

Contract Administrator

Play a crucial role in the mobilisation and smooth operation of new contract. Th...

Location

United Kingdom , Guildford

Salary:

25500.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in contract administration, helpdesk, contact centre, or administrative roles
Strong organisational skills with a keen eye for detail
Proficiency in Excel
Proactive approach to problem-solving
Ability to manage high-pressure situations
Excellent communication skills
Positive attitude

Job Responsibility

Manage incoming emails and efficiently load job requests into IT system
Coordinate deployment of engineers or operatives to sites for essential repairs
Ensure client's IT system is updated promptly and accurately
Enter costs meticulously to facilitate accurate billing processes
Assist in organising and scheduling planned maintenance tasks
Help produce insightful reports for contract manager and client
Make and receive calls from scheme managers and engineers to support contract operations

What we offer

20 days holiday + BH, with additional holiday
Pension Scheme
Free parking on-site
Friendly team

Fulltime

Contract Administrator

As a Contract Administrator, you will play a crucial role in the mobilisation an...

Location

United Kingdom , Guildford

Salary:

25000.00 - 30000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Experience in contract administration, helpdesk, contact centre, or administrative roles (preferred)
Strong organisational skills with a keen eye for detail
Proficiency in Excel is advantageous
A proactive approach to problem-solving and the ability to manage high-pressure situations
Excellent communication skills and a positive attitude.

Job Responsibility

Manage incoming emails and efficiently load job requests into our IT system
Coordinate the deployment of engineers or operatives to sites for essential repairs
Ensure that the client's IT system is updated promptly and accurately
Enter costs meticulously to facilitate accurate billing processes
Assist in organising and scheduling planned maintenance tasks, adapting day changes as needed
Help produce insightful reports for the contract manager and client
Make and receive calls from scheme managers and engineers to support contract operations.

What we offer

20 days holiday + BH, with additional holiday
Pension Scheme
Friendly team
Free parking on-site
So Much more!!

Fulltime

Prescription Service Specialist

The role involves processing prescriptions received daily, liaising with GP surg...

Location

United Kingdom , Bridgwater

Salary:

Not provided

Clinisupplies

Expiration Date

Until further notice

Requirements

Previous experience in a process driven role
Good literacy and numeracy to GCSE ‘O’ level
Intermediate IT skills (Microsoft Office)
Excellent organisation skills
Ability to prioritise workload
Good communication skills written and verbal
Excellent telephone manner
Excellent attention to detail
Excellent data input and ability to analyze data
Ability to use multiple systems at one time

Job Responsibility

To be proficient in all prescription policies, processes, and software
To process all prescriptions and orders accurately and in line with the normal monthly ordering patterns
To ensure all prescription are processed in line with despatch deadlines
To work with GP surgeries to ensure prescriptions are received in good times and as per consumers requirements
Deliver excellent customer service, treating every consumer equally and with dignity and respect
To ensure all email correspondences are actioned as per company guidelines and within the agreed timescales
To ensure the stock report is reviewed daily and consumers advised of any delay
To ensure all calls are dealt with promptly, efficiently and in a courteous manner, with the aim of having first time resolution for all calls
To proficiently promote Clinisupplies products in line with appliance usage guidelines
To monitor customer feedback and report back to your line Manager

Fulltime

Customer Care Centre Specialist

Customer Care Centre Specialist (Quality Assurance) role focused on maintaining ...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Passionate about customers and act to ensure a positive shopping experience
Passionate about growing and developing business
Always strive for excellence and high performance
Passionate about home furnishing, people's life at home and the IKEA range of products and services
Experience on Contact Centre: Quality Assurance supervisor or similar
Supporting and cooperating
Interacting and presenting
Analysing and Interpreting
Adapting and Coping

Job Responsibility

Ensure customers receive a consistent level of service by focusing on measuring and maintaining quality through a quality framework
Act as the Voice of the Customer by collecting and collating feedback, developing reports and providing insights and analysis
Update information for accuracy and relevancy on self-serve tools and websites
Work with business departments to understand business plan and long-term development needs
Support internal communications to align with IKEA's culture and values
Process and file all administrative documentation accurately and timely

Fulltime

Associate Customer Experience Technical Services Systems Integration Specialist

The Associate Customer experience Technical Services (TS) Systems Integration Sp...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Relevant technology certifications such as NICE - NICE Engage NCSE (Support)
NICE Engage NCIE (Installation)
Sentinel Fundamentals
CXOne Basic Certification
CXOne Advanced Certification
CXOne ACD Administrator Certification
Avaya - Avaya Aura Core
Avaya Aura Contact Centre
Avaya IP Office

Job Responsibility

Learns the ability to start 'owning' portions of an installation, break/fix incidents, and problem management during project lifecycle
Functions jointly with the Implementation Engineering team to meet client requirements
Action less complex configurations and installations
Attend to less complex break/fix events during project lifecycle
Provides support and work alongside with Senior Associate/L2 and other senior support engineers
Performs any other related task as required

Fulltime

Customer Service Advisor - Out of Hours

Are you ready to embark on a dynamic and rewarding career in an exhilarating cus...

Location

United Kingdom , Rochdale

Salary:

16000.00 GBP / Year

Blenheim Chalcot

Expiration Date

Until further notice

Requirements

Excellent people and communication skills
Ability to adapt to and meet each customer's unique needs
Previous experience working in a contact centre
Ability to maintain accurate notes, multitask, and meet KPI’s and SLA’s
Calm, empathetic, and clear telephone manner
Quick, solutions-focused thinking
Ability to work independently
Resilience and ability to handle challenging situations with objectivity
Strong organisational skills and attention to detail
Educated to GCSE level or equivalent

Job Responsibility

Delivering an outstanding customer experience within our high-performing contact centre team
Managing a wide variety of Out of Hours emergency queries, including Housing Repairs, Adult and Children’s Services, Street lighting, Noise complaints, Homelessness, Highways
Creating and updating customer records using our client systems
Keeping customers informed with updates relating to their queries
Handling a range of calls for several Local Authority and Housing Association clients
Helping service users and residents solve their problems
Directing customers to outside agencies
Managing calls about major emergencies
Handling social care questions
Logging emergency repairs

What we offer

Competitive salary
Part Time hours exclusive to evenings and weekends
25 days of annual leave plus Bank Holidays (Pro Rata)
Contributory pension scheme with matching contributions up to 5%
Benefits platform

Parttime

Customer Service Advisor - Out of Hours

As our Customer Service Advisor OOH, you’ll be the friendly voice representing o...

Location

United Kingdom , Rochdale

Salary:

24000.00 GBP / Year

Blenheim Chalcot

Expiration Date

Until further notice

Requirements

Excellent people and communication skills
Ability to adapt to and meet each customer's unique needs
Previous experience working in a busy contact centre
Ability to maintain accurate notes, multitask, and meet KPI’s and SLA’s
A calm, empathetic, and clear telephone manner
Quick, solutions-focused thinking
Ability to work independently
Resilience and ability to handle challenging situations with objectivity
Strong organisational skills and attention to detail
Educated to GCSE level or equivalent

Job Responsibility

Delivering an outstanding customer experience within our high-performing contact centre team
Managing a wide variety of Out of Hours emergency queries, including Housing Repairs, Adult and Children’s Services, Street lighting, Noise complaints, Homelessness, Highways
Creating and updating customer records using our client systems, ensuring accuracy and efficiency
Keeping customers informed with updates relating to their queries
Handling a range of calls for several Local Authority and Housing Association clients
Helping service users and residents solve their problems
Directing customers to outside agencies
Managing calls about major emergencies in any of the Boroughs we support
Handling social care questions
Logging emergency repairs

What we offer

Generous 25 days of annual leave plus Bank Holidays
A contributory pension scheme where we’ll match your contributions up to 5%
A benefits platform designed to cater to everyone’s needs

Fulltime

New

Centre Administrator

We now invite applications for a Centre Administrator, reporting to the Heads of...

Location

Ireland , Cork

Salary:

40327.00 - 55667.00 EUR / Year

Tyndall National Institute

Expiration Date

March 27, 2026

Requirements

A relevant educational qualification
Typically, 5 years’ experience in a similar role at a similar level
Previous financial admin experience, including procurement, processing of invoices and expenses
Advanced knowledge of the Microsoft Office suite of products (i.e. Word, Excel, PowerPoint)

Job Responsibility

Efficiently manage all aspects of the required administration of the Centres
Assist the Centres and its partners in all administrative functions and assist the Head of Centre, Operations Manager, Group Heads and Programme Managers with the implementation and management of appropriate administrative structures and procedures
Organise the smooth operation of the Centre administration on a day-to-day basis including the development of effective processes, where required
Deal with complex and non-routine queries from staff and external contacts where relevant
Organise and coordinate, in a timely manner, required meetings, accurate minute taking and coordination of follow-up actions
Liaise with Tyndall’s Marketing and Communications Team and relevant internal/external parties to support the development, management and maintenance of marketing materials, PR needs and communications platforms including the Centre website and PR requirements
Provide assistance with requirements of the Heads of Centre and Operations Manager, including preparations for board meetings, project review meetings, conference organisation, participation in external groups
Liaise and develop relationships with relevant bodies external to Tyndall, including key UCC contacts and external funding agencies
Provide assistance for incoming visitors and for related seminars/workshops, including any travel arrangements/accommodation and facilities
Provide administrative assistance for Centre Staff in terms of travel arrangements/accommodation and facilities

What we offer

Opportunities to contribute to ground-breaking research and innovation that shape Ireland’s economy and the society at large
Strong support for formal training, further study and professional development
Interdisciplinary Environment: Where academia, industry, and innovation intersect - supported by cutting-edge infrastructure and expert knowledge
Flexibility to work remotely and on-site, where the role allows
Access to UCC pension, long-term illness benefit, life assurance, and more
Competitive annual leave entitlements
Athena Swan Bronze award holder, with ongoing initiatives led by a dedicated People and Culture team to ensure equity for all
A culture grounded in Ambition, Collaboration, Diversity, Excellence, and Integrity
A proactive, innovation-driven environment that welcomes entrepreneurial and creative thinkers, including those with start-up experience
Structured induction and mentoring to help new hires integrate and thrive

Fulltime

Contact Centre Administrator

Sureserve

Location:
United Kingdom , Uxbridge

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 10, 2026

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