Contact Centre Administrator Job at Sureserve (Uxbridge)

Contract Administrator

Play a crucial role in the mobilisation and smooth operation of new contract. Th...

Location

United Kingdom , Guildford

Salary:

25500.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in contract administration, helpdesk, contact centre, or administrative roles
Strong organisational skills with a keen eye for detail
Proficiency in Excel
Proactive approach to problem-solving
Ability to manage high-pressure situations
Excellent communication skills
Positive attitude

Job Responsibility

Manage incoming emails and efficiently load job requests into IT system
Coordinate deployment of engineers or operatives to sites for essential repairs
Ensure client's IT system is updated promptly and accurately
Enter costs meticulously to facilitate accurate billing processes
Assist in organising and scheduling planned maintenance tasks
Help produce insightful reports for contract manager and client
Make and receive calls from scheme managers and engineers to support contract operations

What we offer

20 days holiday + BH, with additional holiday
Pension Scheme
Free parking on-site
Friendly team

Fulltime

Contract Administrator

As a Contract Administrator, you will play a crucial role in the mobilisation an...

Location

United Kingdom , Guildford

Salary:

25000.00 - 30000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Experience in contract administration, helpdesk, contact centre, or administrative roles (preferred)
Strong organisational skills with a keen eye for detail
Proficiency in Excel is advantageous
A proactive approach to problem-solving and the ability to manage high-pressure situations
Excellent communication skills and a positive attitude.

Job Responsibility

Manage incoming emails and efficiently load job requests into our IT system
Coordinate the deployment of engineers or operatives to sites for essential repairs
Ensure that the client's IT system is updated promptly and accurately
Enter costs meticulously to facilitate accurate billing processes
Assist in organising and scheduling planned maintenance tasks, adapting day changes as needed
Help produce insightful reports for the contract manager and client
Make and receive calls from scheme managers and engineers to support contract operations.

What we offer

20 days holiday + BH, with additional holiday
Pension Scheme
Friendly team
Free parking on-site
So Much more!!

Fulltime

Prescription Service Specialist

The role involves processing prescriptions received daily, liaising with GP surg...

Location

United Kingdom , Bridgwater

Salary:

Not provided

Clinisupplies

Expiration Date

Until further notice

Requirements

Previous experience in a process driven role
Good literacy and numeracy to GCSE ‘O’ level
Intermediate IT skills (Microsoft Office)
Excellent organisation skills
Ability to prioritise workload
Good communication skills written and verbal
Excellent telephone manner
Excellent attention to detail
Excellent data input and ability to analyze data
Ability to use multiple systems at one time

Job Responsibility

To be proficient in all prescription policies, processes, and software
To process all prescriptions and orders accurately and in line with the normal monthly ordering patterns
To ensure all prescription are processed in line with despatch deadlines
To work with GP surgeries to ensure prescriptions are received in good times and as per consumers requirements
Deliver excellent customer service, treating every consumer equally and with dignity and respect
To ensure all email correspondences are actioned as per company guidelines and within the agreed timescales
To ensure the stock report is reviewed daily and consumers advised of any delay
To ensure all calls are dealt with promptly, efficiently and in a courteous manner, with the aim of having first time resolution for all calls
To proficiently promote Clinisupplies products in line with appliance usage guidelines
To monitor customer feedback and report back to your line Manager

Fulltime

Customer Care Centre Specialist

Customer Care Centre Specialist (Quality Assurance) role focused on maintaining ...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Passionate about customers and act to ensure a positive shopping experience
Passionate about growing and developing business
Always strive for excellence and high performance
Passionate about home furnishing, people's life at home and the IKEA range of products and services
Experience on Contact Centre: Quality Assurance supervisor or similar
Supporting and cooperating
Interacting and presenting
Analysing and Interpreting
Adapting and Coping

Job Responsibility

Ensure customers receive a consistent level of service by focusing on measuring and maintaining quality through a quality framework
Act as the Voice of the Customer by collecting and collating feedback, developing reports and providing insights and analysis
Update information for accuracy and relevancy on self-serve tools and websites
Work with business departments to understand business plan and long-term development needs
Support internal communications to align with IKEA's culture and values
Process and file all administrative documentation accurately and timely

Fulltime

Customer Service Advisor - Out of Hours

Are you ready to embark on a dynamic and rewarding career in an exhilarating cus...

Location

United Kingdom , Rochdale

Salary:

16000.00 GBP / Year

Blenheim Chalcot

Expiration Date

Until further notice

Requirements

Excellent people and communication skills
Ability to adapt to and meet each customer's unique needs
Previous experience working in a contact centre
Ability to maintain accurate notes, multitask, and meet KPI’s and SLA’s
Calm, empathetic, and clear telephone manner
Quick, solutions-focused thinking
Ability to work independently
Resilience and ability to handle challenging situations with objectivity
Strong organisational skills and attention to detail
Educated to GCSE level or equivalent

Job Responsibility

Delivering an outstanding customer experience within our high-performing contact centre team
Managing a wide variety of Out of Hours emergency queries, including Housing Repairs, Adult and Children’s Services, Street lighting, Noise complaints, Homelessness, Highways
Creating and updating customer records using our client systems
Keeping customers informed with updates relating to their queries
Handling a range of calls for several Local Authority and Housing Association clients
Helping service users and residents solve their problems
Directing customers to outside agencies
Managing calls about major emergencies
Handling social care questions
Logging emergency repairs

What we offer

Competitive salary
Part Time hours exclusive to evenings and weekends
25 days of annual leave plus Bank Holidays (Pro Rata)
Contributory pension scheme with matching contributions up to 5%
Benefits platform

Parttime

Customer Service Advisor - Out of Hours

As our Customer Service Advisor OOH, you’ll be the friendly voice representing o...

Location

United Kingdom , Rochdale

Salary:

24000.00 GBP / Year

Blenheim Chalcot

Expiration Date

Until further notice

Requirements

Excellent people and communication skills
Ability to adapt to and meet each customer's unique needs
Previous experience working in a busy contact centre
Ability to maintain accurate notes, multitask, and meet KPI’s and SLA’s
A calm, empathetic, and clear telephone manner
Quick, solutions-focused thinking
Ability to work independently
Resilience and ability to handle challenging situations with objectivity
Strong organisational skills and attention to detail
Educated to GCSE level or equivalent

Job Responsibility

Delivering an outstanding customer experience within our high-performing contact centre team
Managing a wide variety of Out of Hours emergency queries, including Housing Repairs, Adult and Children’s Services, Street lighting, Noise complaints, Homelessness, Highways
Creating and updating customer records using our client systems, ensuring accuracy and efficiency
Keeping customers informed with updates relating to their queries
Handling a range of calls for several Local Authority and Housing Association clients
Helping service users and residents solve their problems
Directing customers to outside agencies
Managing calls about major emergencies in any of the Boroughs we support
Handling social care questions
Logging emergency repairs

What we offer

Generous 25 days of annual leave plus Bank Holidays
A contributory pension scheme where we’ll match your contributions up to 5%
A benefits platform designed to cater to everyone’s needs

Fulltime

Solution Architect Specialist

This is an exciting opportunity to join a global team at the forefront of techno...

Location

Hungary , Budapest

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

10+ years of experience in pre-sales, solution design, solution architecture, technical leadership or related fields
Proven track record of supporting large, complex sales opportunities and driving revenue growth
Experience collaborating with global cross functional pre-sales or solution architecture teams
History of successful collaboration with sales, delivery, service design and product organizations
Experience with proposal development, estimation, and scope definition
May hold relevant industry recognised accreditations
Strong background in solution strategy, designing and delivering complex, multi-domain solutions (e.g., networking, cloud, WAN, SDWAN, LAN, WiFi, security, contact centres, collaboration)
Broad technical knowledge of multiple technologies across Digital Infrastructure (Cloud, WAN, SDWAN, LAN) and Digital Workplace (Collaboration and Contact Centres), and emerging technologies including Artificial Intelligence (AI)
Ability to lead technical conversations with customers and keep current with technology trends and deployment methods
Understand the role of teams in pre-sales and deliveries and collaborate effectively

Job Responsibility

Drive improvements in solution quality, win rates, and operational KPIs
Ensure governance processes and risk management standards are upheld on high-value, complex deals
Promote a mindset of having a strong grip on all workstreams and striving for the best outcomes for customers and the business
Be visible, proactive, and lead by example with a strong opinion
Lead end-to-end solution design and architecture of complex, customized solutions involving multiple technology towers
Establish solution design frameworks that balance customer requirements, implementation feasibility, and profitability
Ensure solutions meet customer expectations on cost, time, and quality while driving profitability and growth for BT
Ensure technical viability and practical deliverability of proposed solutions
Ensure solutions meet business and operational requirements and fit into larger architectural strategy and infrastructures
Ensure business requirements are translated into deliverable solutions, which meet customers’ needs

What we offer

Cafeteria package - HUF 600,000/ year
Performance-based bonus
Comprehensive private health care package for all the employees, which can be extended to family members
Nursery support for mothers returning from maternity
Extended paternity leave: 10+10 day fully paid days
Commuting allowance
Home office allowance
Employee discount opportunities
Highly affordable mobile packages for the family as well
New high-class offices both in Budapest and Debrecen

Fulltime

Customer Service Advisor

We're currently seeking a proactive and personable Customer Service Advisor to s...

Location

United Kingdom , Basingstoke

Salary:

13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a customer service, contact centre, or administrative role
Confident communicator with a friendly and professional telephone manner
Strong written communication skills and attention to detail
Comfortable using computer systems and Microsoft Office applications
Ability to manage your time effectively and work well under pressure
A team player who is also capable of working independently

Job Responsibility

Responding to incoming customer enquiries via phone and email, ensuring each interaction is handled with care and professionalism
Gathering relevant information to resolve queries efficiently and accurately
Logging all customer interactions clearly and thoroughly in internal systems
Processing service requests and claims in line with internal guidelines
Explaining product or service details in a clear and easy-to-understand manner
Escalating complex issues to the appropriate team when necessary
Maintaining a high level of attention to detail to ensure compliance and accuracy
Working collaboratively with colleagues to meet team targets and service levels
Taking ownership of your own learning and development during the assignment

What we offer

Gain valuable experience in a supportive and structured environment
Develop transferable skills in customer service, communication, and administration
Opportunity to work with a well-established organisation

Fulltime

Contact Centre Administrator

Sureserve

Location:
United Kingdom , Uxbridge

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 10, 2026

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