Contact Center Specialist Jobs

Knowledge & Communications Specialist - Contact Center

The Knowledge & Communication Specialist is responsible for acquiring, organizin...

Location

United States , Knoxville, TN; Etna, OH; Ft Myers, FL

Salary:

Not provided

Ann Taylor

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills, with the ability to craft clear, concise, and engaging content
High School diploma, GED, or Bachelor’s degree preferred
2+ years of experience in knowledge management, corporate communications, or content development
Strong ability to organize and present information effectively
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint, and Teams)
Experience with Contact Center systems (e.g., knowledge base, IVR, CRM, and OMS) is a plus
Strong interpersonal skills with the ability to collaborate effectively across teams
Highly adaptable, proactive, and able to manage multiple projects with minimal supervision
Strong attention to detail and ability to meet deadlines
Ability to work a flexible schedule to meet business needs

Job Responsibility

Develop and implement knowledge management strategies that support operational efficiency and business goals
Curate, maintain, and audit a centralized knowledge base to ensure accuracy, accessibility, and relevance
Develop and maintain self-service knowledge articles for customer-facing platforms
Establish and foster partnerships with business units to enhance collaboration and knowledge-sharing
Create and manage internal communication strategies to ensure associates receive timely, clear, and engaging updates
Maintain the internal SharePoint site with up-to-date policies, marketing updates, product knowledge, and promotions
Collaborate with Contact Center leaders to ensure consistent messaging on brand updates, customer-facing concerns, and associate initiatives
Develop and distribute communications related to process changes, customer experience updates, and engagement programs
Act as a communications liaison to ensure messaging aligns with company and brand voice
Work closely with leadership teams to support new initiatives and system changes

What we offer

Merchandise discount at select KnitWell Group brands
Support for individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays

Fulltime

Quality Assurance Specialist for Contact Centre

We are looking for our next QA specialist for Contact Centre, main activities in...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience on Contact Centre: Quality Assurance supervisor or similar
1-3+ years of experience in a Contact Center environment, preferably in a Quality Assurance (QA) or Coaching role
Demonstrable prior experience monitoring and evaluating customer interactions (calls, emails, chat)
Experience conducting calibration sessions with leadership and training teams is highly desirable
Exceptional Attention to Detail: Must be meticulous in evaluating interactions against complex criteria
Strong Analytical and Critical Thinking Skills: The ability to be objective and data-driven in assessments
Outstanding Communication Skills (Written and Verbal): Essential for delivering clear, constructive, and professional feedback to agents and creating comprehensive reports for management
Coaching and Interpersonal Skills: The capacity to deliver feedback empathetically and motivate agents to improve their performance
Time Management and Organization: Ability to manage a high volume of monitoring tasks and meet deadlines
Problem-Solving: Proactive approach to identifying and proposing solutions for quality or process gaps

Job Responsibility

Monitor and evaluate agent-customer interactions (calls, emails, chat, etc.) to assess adherence to quality standards, policies, and procedures
Conduct call monitoring and scoring using established quality scorecards and evaluation criteria
Provide constructive and actionable feedback to contact center agents based on evaluation findings to drive performance improvement
Participate in calibration sessions with team leaders and trainers to ensure consistency and objectivity in the evaluation process
Analyze quality metrics (e.g., quality scores, Customer Satisfaction (CSAT), First Contact Resolution (FCR)) to identify trends, root causes of issues, and areas for improvement
Prepare comprehensive quality reports and performance analyses for management and relevant stakeholders
Collaborate with the Training and Coaching teams to develop and recommend targeted training programs based on identified skill and knowledge gaps
Assist in the development and maintenance of quality assurance standards, scorecards, and process documentation (SOPs)
Ensure agents comply with regulatory requirements and company policies related to customer interactions and data privacy
Identify and report systemic operational or process issues that impact customer experience or agent performance

Fulltime

Service Assurance Center Accounts Specialist

Allied Universal’s SAC operates 24 hours per day, 365 days per year, and is a cr...

Location

United States , White Plains

Salary:

22.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
Minimum of one (1) year of prior customer service experience
Ability to navigate a web-based system and type while assisting callers
Experience working in a team environment as well as independently
Ability to multi-task in a fast-paced environment, while showcasing strong attention-to-detail
Strong verbal and written communication skills with an emphasis on providing excellent customer service over the phone
Highly motivated self-starter

Job Responsibility

Monitor and adjust schedules in real time by identifying unscheduled or missed shifts, ensuring site management is notified, and updating records to reflect actual service hours
Create and maintain accurate attendance exception records, collaborating with local branches and clients to resolve scheduling issues promptly
Monitor and respond to safety check calls and emergency situations by contacting appropriate personnel and documenting with incident reports
Train/retrain officers on call-in procedures
Provide feedback to account managers, by way of notes or e-mails, on anything that needs to be corrected with their accounts, employees, or site schedules
Use the Guard Management Platform (GMP) to ensure requests are replied to and closed out properly for proper invoicing
Receive calls from Allied Universal employees and transfer calls to appropriate personnel
Create and distribute after-action reports directly to the client

What we offer

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Fulltime

Donor Recruitment Specialist Call Center

As a member of our Donor Recruitment team, you’ll be the first point of contact ...

Location

United States , McCully area (Young Street Donor Center)

Salary:

16.53 USD / Hour

Blood Bank of Hawaii

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Ability to type 45 words per minute and be PC literate
Strong communication skills (both oral and written) with the ability to read, write, and speak English
Good listening skills, with the ability to gauge a donor’s interest in donating
Strong interpersonal and customer service skills to work with diverse individuals
Detail-oriented with excellent organizational and time management skills, especially under pressure
Ability to work independently and as part of a team to achieve goals
Collaborative and team-oriented approach to ensure smooth operations
Professional, business-like appearance
Good attendance record

Job Responsibility

Call and schedule appointments with blood donors
Contact potential donors by phone, using provided call lists or responding to incoming inquiries, to set up appointments
Conduct phone interviews with donors to assess eligibility for the Blood Bank of Hawaii
Collect and verify donor information to ensure safety and accurately update records in the donor database
Schedule donor appointments, ensuring eligibility, and enter data into the system
Acknowledge, reassure, and thank donors in accordance with guidelines
Meet appointment scheduling goals with minimal customer complaints
Ensure calls are courteous and professional
respond to donor questions and needs appropriately
Accurately update and maintain donor profiles in the database

What we offer

100% Health, Dental, Vision Insurance
Matching 401(k) plan
Paid time off
Paid Training
Career Development
Opportunities for Promotion and Advancement

Fulltime

Customer Support Specialist

As a member of the Airbnb Customer Support team, you'll play a vital role as a R...

Location

India , Gurugram

Salary:

460000.00 - 557000.00 INR / Year

Airbnb

Expiration Date

Until further notice

Requirements

Graduate with minimum 2 years of international voice process experience in a contact center/BPO
Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
Ability to manage sensitive customer information
Knowledge of functional key performance metrics related to customer experience
Internet: Minimum 10 Mbps high-speed internet on the laptop for seamless work and virtual meetings
Workspace: Quiet, private area free from interruptions
no shared/public spaces allowed
Furniture & equipment: Ergonomic chair, desk, and proper lighting for comfortable, focused work
Cameras must be on during meetings unless otherwise stated
Only using Airbnb issued hardware and software including noise canceling headsets, laptop etc

Job Responsibility

Provide courteous and efficient service to the worldwide Airbnb community
Be a first point of contact to handle and resolve customer complaints
Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations
Identify and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer emails
Utilize available resources to research and troubleshoot problems effectively
Investigate from the existing knowledge resources to provide resolution
Mediate situations between users with empathy and fairness
Monitor and control numerous concurrent tasks in tandem
Be ambassadors embodying knowledge, empathy, and accountability

What we offer

bonus or incentives
one or more equity programs
benefits
Employee Travel Credits

Fulltime

Customer Care Centre Specialist

Customer Care Centre Specialist (Quality Assurance) role focused on maintaining ...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Passionate about customers and act to ensure a positive shopping experience
Passionate about growing and developing business
Always strive for excellence and high performance
Passionate about home furnishing, people's life at home and the IKEA range of products and services
Experience on Contact Centre: Quality Assurance supervisor or similar
Supporting and cooperating
Interacting and presenting
Analysing and Interpreting
Adapting and Coping

Job Responsibility

Ensure customers receive a consistent level of service by focusing on measuring and maintaining quality through a quality framework
Act as the Voice of the Customer by collecting and collating feedback, developing reports and providing insights and analysis
Update information for accuracy and relevancy on self-serve tools and websites
Work with business departments to understand business plan and long-term development needs
Support internal communications to align with IKEA's culture and values
Process and file all administrative documentation accurately and timely

Fulltime

Customer Support Specialist

As a member of the Airbnb Customer Support team, you'll play a vital role as a R...

Location

India , Gurugram

Salary:

450000.00 - 557000.00 INR / Year

Airbnb

Expiration Date

Until further notice

Requirements

Graduate with minimum 2 years of international voice process experience in a contact center/BPO
Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
Ability to manage sensitive customer information
Knowledge of functional key performance metrics related to customer experience
Internet: Minimum 10 Mbps high-speed internet on the laptop for seamless work and virtual meetings
Workspace: Quiet, private area free from interruptions
no shared/public spaces allowed
Furniture & equipment: Ergonomic chair, desk, and proper lighting for comfortable, focused work
Cameras must be on during meetings unless otherwise stated
Only using Airbnb issued hardware and software including noise canceling headsets, laptop etc

Job Responsibility

Provide courteous and efficient service to the worldwide Airbnb community
Be a first point of contact to handle and resolve customer complaints
Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations
Identify and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer emails
Utilize available resources to research and troubleshoot problems effectively
Investigate from the existing knowledge resources to provide resolution
Mediate situations between users with empathy and fairness
Monitor and control numerous concurrent tasks in tandem
Be ambassadors embodying knowledge, empathy, and accountability

What we offer

bonus or incentives
one or more equity programs
benefits
Employee Travel Credits

Fulltime

Hr Administration Specialist With German - Hr Shared Service Center

Are you passionate about HR operations and ready to make an impact across a glob...

Location

Romania , Bucharest

Salary:

Not provided

Ariston

Expiration Date

Until further notice

Requirements

2-3 years of experience in HR Administration or HR Generalist roles
Proven experience in international shared services environments
Familiarity with HRIS (SAP SuccessFactors preferred) and ticketing tools
Process-driven mindset with strong attention to detail
Excellent planning, customer focus, and problem-solving skills
Fluency in English and German
Comfortable using collaboration tools like MS Teams and SharePoint
Willingness to travel occasionally

Job Responsibility

Manage global HR processes throughout the employee lifecycle: onboarding, changes, offboarding, reporting, contracts, and more
Ensure compliance with HR policies and data protection standards
Act as the first point of contact for HR processes and HR-related questions from employees, managers, and HR colleagues
Provide consistent support and advice on HR policies
Drive process improvements and enhance employee experience
Collaborate with internal and external stakeholders
Maintain and update our HR knowledge base
Work with leading HR technologies, including SAP SuccessFactors, to deliver efficient, data-driven HR services

What we offer

Flexible hours and hybrid work options
Take part in international HR projects and benefit from continuous learning through our development programs
Be part of a global, diverse and collaborative HR community recognized for excellence in service delivery and employee engagement
Unlock career growth opportunities within a global organization that values your potential
An extensive benefits package and a modern centrally located office (near Romana)

Contact Center Specialist

Boyne Resorts

Location:
United States , Snoqualmie Pass, Washington

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 27, 2025

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Contact Center Specialist

Boyne Resorts

Location:United States , Snoqualmie Pass, Washington

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 27, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
United States , Snoqualmie Pass, Washington

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
December 27, 2025