Contact Center Service Advocate Job at CVS Health (Remote)

Contact Center Service Advocate I

The CC (Contact Center) Service Advocate helps us meet the goal of successfully ...

Location

United States , Remote

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required, some undergraduate education preferred
1 year of customer service experience, call center environment experience preferred
A flexible and positive attitude
A friendly and nurturing attitude toward our patient population of older adults
Experience with EMR (Electronic Medical Record) documentation preferred
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
Spanish, Mandarin, Cantonese, or Polish speakers preferred

Job Responsibility

Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns
Data Entry: Accurately enter patient information and appointment details into the scheduling system
Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively
Problem Resolution: Address and resolve any scheduling conflicts or issues promptly
Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations
Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients
Documentation: Maintain accurate records of all interactions and transactions with patients

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

Task Support Advocate

You will be joining a remote team of 20+ advocates in Poland that are in charge ...

Location

Poland

Salary:

92000.00 PLN / Year

Taskrabbit

Expiration Date

Until further notice

Requirements

Minimum 6 months of customer service experience, contact center experience or similar
Excellent customer service skills: empathy, courtesy, kindness, efficiency, confidence and helpfulness
Excellent time management
Excellent typing skills and adaptable in navigating online tools and systems
Excellent written & verbal communication skills: strong command of grammar and spelling
Excellent Communication Skills: Ability to articulate persuasively over the phone
Strong critical thinker and adept at problem-solving
Interpersonal skills: open to others' ideas and willingness to try new things
Resilience and Persistence: Willingness to face rejection and persistently pursue leads
Prior experience in sales over the phone, preferably in cold calling

Job Responsibility

Understand the business requirement for each programme and be able to put in action the SOPs
Diligently take notes while performing core duties and make suggestions for improvement
Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs
Efficiently manage time to make relevant phone calls while maintaining quality interactions
Build connection and trust with stakeholders to provide an exceptional experience
Be organized, accountable and responsible - using resources to keep informed of all SOPs and programme changes

What we offer

Employer-paid health insurance (US employees)
401k match with immediate vesting (US employees)
Generous and flexible time off with 2 company-wide closure weeks
Taskrabbit product stipends
Wellness + productivity + education stipends
IKEA discounts
Reproductive health support

Fulltime

Senior Strategic Customer Success Manager

As a Strategic Customer Success Manager at Cresta, you will be pivotal in ensuri...

Location

United States , East Coast

Salary:

120000.00 - 160000.00 USD / Year

Cresta

Expiration Date

Until further notice

Requirements

4-6 years of Customer Success, Account Management or similar customer-facing roles in a SaaS or Contact Center environment
Fantastic written and verbal communicator
Highly organized
Autonomous and able to be self-sufficient in tasks like fundamental data analysis, lightweight software configuration
Willing to travel (~25%)
Willing to be on frequent video calls with customers in EST - PST time zones

Job Responsibility

Customer Relationship Management: Foster strategic relationships with customers by acting as a trusted advisor, developing and executing success plans that align customer goals with business objectives, and holding the team accountable for delivering measurable, outcome-driven results
Customer Journey Optimization: Continuously analyze and improve the customer journey, identifying opportunities to enhance customer experience and drive product adoption
Stakeholder Strategy: Drive stakeholder mapping and multi-threaded engagement strategies to strengthen relationships
Renewal and Expansion: Drive renewal and expansion efforts, ensuring customers maximize the value of our products and services and identify opportunities for upselling and cross-selling
Data-Driven Decision Making: Track and be driven by key Customer Success metrics (e.g. NRR, GRR, Time to Value) and use insights to guide decisions and uncover improvement opportunities
Collaboration: Collaborate closely with sales, marketing, product, and engineering teams to ensure a seamless customer experience and drive business growth
Account Management: Regularly interface with multiple levels of customers from individual agents to executives through regular recurring meetings and quarterly business reviews (which you'll run)
Customer Advocacy: Advocate for customer needs in product roadmap discussions and internal planning
Be a Builder: Build and configure the Cresta product for customers while also enabling them to be fully self-sufficient

What we offer

Variety of medical, dental, and vision plans
Paid parental leave
Monthly Health & Wellness allowance
Work from home office stipend
Lunch reimbursement for in-office employees
PTO: Flexible
Bonus
Offers Equity

Fulltime

Customer Support Representative

We are looking for the kind of person who gets energized by helping others and s...

Location

United States , Houston

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

A minimum of 1 year of experience in a customer-facing organization (experience with a SaaS company is preferred)
Understand basic financial and accounting concepts with a business mindset
Strong empathy for customers AND passion for growth
Great interpersonal skills with a problem-solver mentality
Experience with following defined processes using CRM and ticketing systems (HubSpot and Zendesk, a plus)
A high level of energy, drive, enthusiasm, initiative, commitment, and professionalism - A strong aptitude for quickly building rapport with customers
A self-starter attitude with solid organizational skills and attention to detail
Strong written and verbal communication skills
Strong technical acumen
2 years experience in contact center

Job Responsibility

Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email — by quickly identifying issues and guiding customers toward effective, satisfying solutions
Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported — no matter how complex the challenge
Embrace transparency when helping customers navigate product issues by clearly explaining what’s happening and what to expect next
Serve as the customer’s voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements
Keep records sharp and accurate by updating tickets, account details, and communication logs with care
Stay sharp on product features, industry trends, and customer service best practices — and bring that knowledge into every conversation
Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience
Consistently meet or exceed performance goals that help us deliver best-in-class support
Jump in to support teammates when needed — we grow stronger together

What we offer

Enjoy the flexibility of remote work
Competitive base salaries that reflect your value
Generous Paid Time Off
Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones
Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families
Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best

Fulltime

Senior Technical Product Manager

As a Senior Technical Product Manager you will be a key member of the team respo...

Location

United States , Bethesda

Salary:

Not provided

Aledade, Inc.

Expiration Date

Until further notice

Requirements

8+ years of product management experience in technology, technology-enabled services industry, or a SaaS product
Proven track record working as a product manager in customer service, contact center, and or ITSM space, including experience with Ticketing System, Knowledge Base, Explorer, Copilot, and Voice
Experience with SaaS ticketing systems especially, Zendesk, Salesforce, and/or ServiceNow
Experience with integrations between enterprise applications such as Zendesk and Salesforce, especially integrations utilizing middleware such as Mulesoft
Deep understanding of Zendesk and Salesforce platform features, capabilities, and limitations
Demonstrated innovation in designing SaaS product enhancements or features that significantly improve user experience and business outcomes
Experience using data and primary research to inform solution design and build internal business understanding
Experience with and understanding of the software development lifecycle and software development methodologies
Preferably experience with SAFe Agile / Scrum teams
Excellent organizational and communication skills with an emphasis on problem-solving and building subject matter expertise

Job Responsibility

Partner with business owners to cultivate a shared vision for Aledade’s Zendesk ecosystem, develop alignment on constraints, priorities and ideal end state, and be able to articulate and advocate for this perspective
Ongoing optimization of live user workflows and capabilities including monitoring of key metrics & user feedback
Work with internal teams and end users to develop a deep understanding of requirements, perform thoughtful solution design, use data to test hypotheses, and support teams throughout execution
Write detailed user stories for new features, capturing detailed descriptions of business rationale, requirements, and success criteria that are defined by measurable outcomes
Develop short- and long-term roadmaps that deliver maximum value with minimum risk and assume ongoing iteration

What we offer

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

Fulltime

Client Advocate I

Are you motivated to participate in a dynamic, multi-tasking environment? Do you...

Location

United States , Carlsbad, California; Aliso Viejo

Salary:

18.00 - 24.00 USD / Hour

NeoGenomics Laboratories

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Additional training in a medical or call center environment preferred
Minimum one (1) years of experience equivalent to working in Customer Service preferred
Excellent typing and data entry skills
Proficient with MS Office programs and database management
Experience handling multiple projects
Highly focused on service orientation
Strong organizational skills, attention to detail, and follow-up skills

Job Responsibility

Assist with managing the client base within their respective region
Serve as the point of contact for their regional sales representatives
Provide excellent customer service to all internal and external customers
Obtain client updates and troubleshoot case delays within the laboratory
Receive and initiate telephone calls to/from NeoGenomics customers and sales representatives
Report test results accurately to the appropriate person
Add/Cancel tests
Provide specimen requirements and research test availability
Provide testing fees
Basic problem solving

What we offer

Career development and empowering employees
Career coaches internally
Many training opportunities to expand knowledge base
Highly competitive benefits with HMO and PPO options
Company 401k match
Employee Stock Purchase Program
Tuition reimbursement
Leadership development
Start employees off with 16 days of paid time off plus holidays
Wellness courses

Fulltime

Account Support Specialist

The individual filling this role will be an important support team member, suppo...

Location

Honduras , Tegucigalpa or San Pedro Sula

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

Passionately care about SaaS product support and the role it plays in making a customer-centric team successful
Awareness to prioritize customer-impacting issues and know when something requires key stakeholder visibility
Skilled at explaining customer workflows, policies, and procedures, and providing guidance for customers and users
Confident and collaborative communicator with contact center and customer support experience
High proficiency and competency in English grammar and sentence structure
Heavy reliability in people skills and proficiency in problem-solving
Ability to maintain composure and focus under pressure
Strong understanding of key performance indicators and metrics expectations without compromising the customer experience
KPI and metric minimum standards required
Excellent multi-tasking and time management skills

Job Responsibility

Intercept incoming and existing chat volume by responding to customer inquiries and providing accurate, satisfactory answers to their questions and concerns
Assist your book of business, ensuring ideal account set-up and advocate for product features released by the partner
Appropriately follow policies, procedures, and escalation and transfer workflow to ensure an effortless resolution
Attempt to resolve situations involving dissatisfied customers, offering assistance and support
Review, research, document, and recommend resources in relation to chat insights to improve our partner’s workflows and customer experience
Guide customers through platform troubleshooting, navigating the partner’s site, community, knowledge base, or ancillary tools and resources
Maintain essential program knowledge and training requirements that are critical for our partner and their customers related to their products, platform, workflows, tools, and resources
Review customer and user accounts, providing updates and information regarding policies and procedures
Adhere to assigned schedule compliance (including peak/seasonal staffing requirements) and on occasion, may be asked to work additional hours outside of your normal scheduled shift or participate in a shift realignment/change to accommodate program-related needs. This may include working federally recognized holidays or providing coverage for teams in other geographies
Consistently achieve and maintain the minimum program performance by meeting all key performance indicators and metrics within the program

What we offer

Hybrid working arrangements
Competitive base salary
Comprehensive benefits package including medical, dental, and vision options
Access to free posture-based fitness workouts from home
Training and professional development opportunities

Fulltime

Senior Manager, Knowledge Strategy

SiriusXM is looking for an experienced Knowledge & Digital Success Strategist to...

Location

United States , New York

Salary:

100000.00 - 128000.00 USD / Year

SiriusXM

Expiration Date

Until further notice

Requirements

7+ years of experience in KCS program management
Knowledge of KCS: KCS Practices v6 Certified
Proficient in content or knowledge management systems (e.g., Salesforce Knowledge, Contentful, Google Drive, Confluence, or similar) and CRM integrations
Content strategy, and/or digital self-service experience, preferably in a customer-focused industry
Project Management: Proven ability to manage complex projects from inception to completion, ensuring timelines, budgets, and quality standards are met
Analytical Skills: Strong data analysis skills, with experience leveraging web analytics tools (e.g., Google Analytics, Adobe Analytics) to inform strategy
Communication: Excellent written and verbal communication skills, with a knack for translating complex concepts into clear, accessible language
Collaboration: Strong interpersonal skills, with experience working cross-functionally in fast-paced, agile environments
Familiarity with SEO best practices for content optimization
Demonstrated experience supporting or partnering with contact center/BPO operations, with insight into industry processes and best practices

Job Responsibility

Lead the end-to-end Knowledge-Centered Service (KCS) program, shaping strategy to drive adoption across the organization
Manage the KCS Council, serve as an advocate for industry-leading practices, and maintain KCS v6 Certification
Be a strategic partner to internal teams, embedding KCS principles into day-to-day workflows and overseeing key metrics
Co-own the vision and execution of our Help Center strategy, optimizing site architecture for intuitive self-service
Collaborate with cross-functional partners (UX/UI, developers, product managers)
Use analytics and user feedback to refine the experience
Explore opportunities to extend help content across digital touchpoints
Be the Knowledge Admin, helping to design and configuration of our knowledge base within Salesforce Service Cloud and Experience Cloud
Translate user needs into actionable deliverables, collaborate with technical teams, and ensure seamless functionality during releases
Leverage AI to enhance the creation and delivery of content

What we offer

Eligible for discretionary short-term and long-term incentives.

Fulltime

Contact Center Service Advocate

CVS Health

Location:
United States , Remote

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 11, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Contact Center Service Advocate

Contact Center Service Advocate I

Task Support Advocate

Senior Strategic Customer Success Manager

Customer Support Representative

Senior Technical Product Manager

Client Advocate I

Account Support Specialist

Senior Manager, Knowledge Strategy

Contact Center Service Advocate

CVS Health

Location:United States , Remote

Category:Customer Service

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:May 11, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Contact Center Service Advocate

Contact Center Service Advocate I

Task Support Advocate

Senior Strategic Customer Success Manager

Customer Support Representative

Senior Technical Product Manager

Client Advocate I

Account Support Specialist

Senior Manager, Knowledge Strategy

Location:
United States , Remote

Category:
Customer Service

Contract Type:
Employment contract

Job Posted:
May 11, 2025