Contact Center Service Advocate, CVS Health

CVS Health

Location:
United States, Remote

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 31.30 USD / Hour

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Job Description:

The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients. The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately. This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience.

Job Responsibility:

Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
provide courteous and professional service to patients, addressing their inquiries and concerns
accurately enter patient information and appointment details into the scheduling system
communicate appointment details and any necessary instructions to patients clearly and effectively
address and resolve any scheduling conflicts or issues promptly
work closely with medical staff and other departments to ensure smooth scheduling operations
conduct follow-up calls to confirm appointments and provide reminders to patients
maintain accurate records of all interactions and transactions with patients
other duties or special projects as assigned

Requirements:

High School diploma or equivalent required
some undergraduate education preferred
1 year of customer service experience
call center environment experience preferred
a flexible and positive attitude
a friendly and nurturing attitude toward our patient population of older adults
experience with EMR (Electronic Medical Record) documentation preferred
ability to multitask, prioritize, and manage time effectively
outstanding phone demeanor and etiquette
high level of integrity
proficient PC skills, including basic Microsoft Excel skills
Spanish, Mandarin, Cantonese, or Polish speakers preferred
US work authorization

Nice to have:

Spanish
Mandarin
Cantonese
Polish speakers preferred
experience with EMR (Electronic Medical Record)

What we offer:

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
no-cost programs for wellness screenings, tobacco cessation and weight management programs
confidential counseling
financial coaching
paid time off
flexible work schedules
family leave
dependent care resources
colleague assistance programs
tuition assistance
retiree medical access

Additional Information:

Job Posted:
May 11, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Contact Center Service Advocate