Contact Center Service Advocate Job at CVS Health (Remote)

Contact Center Service Advocate I

The CC (Contact Center) Service Advocate helps us meet the goal of successfully ...

Location

United States , Remote

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required, some undergraduate education preferred
1 year of customer service experience, call center environment experience preferred
A flexible and positive attitude
A friendly and nurturing attitude toward our patient population of older adults
Experience with EMR (Electronic Medical Record) documentation preferred
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
Spanish, Mandarin, Cantonese, or Polish speakers preferred

Job Responsibility

Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns
Data Entry: Accurately enter patient information and appointment details into the scheduling system
Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively
Problem Resolution: Address and resolve any scheduling conflicts or issues promptly
Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations
Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients
Documentation: Maintain accurate records of all interactions and transactions with patients

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

Specialist, 211 & Crisis Services

Provide individuals with suicide intervention, safety planning, crisis de-escala...

Location

United States , Orlando

Salary:

18.15 USD / Hour

United Way

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required
One year of experience in social services, crisis hotline, contact center, or information and referral service preferred
Experience with Microsoft Office required
Client management databases or other relational database experience, preferred
Demonstrated knowledge of health and human services desired
Ability to effectively assess client needs and show sensitivity to issues presented by contacts
Ability to multi-task and work in a fast-paced contact center
Bilingual in English/Spanish preferred
Must have access to a private, secure, and stable high-speed internet connection
Must have access to a quiet, confidential workspace

Job Responsibility

Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment
Answer inbound 988 Suicide & Crisis Lifeline and 211 information and referral contacts
Assess contact’s needs or situation using pertinent questions and the principles of active listening
Provide appropriate screenings for specialized programs
Access multiple databases for resources and appropriately refer contacts
Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment
Maintain accurate data collection on all contacts in the appropriate database
Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds
Advocate for clients within the framework of contact center protocols and procedures when appropriate
Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics

What we offer

Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium
Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term & long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW
401k w/ Company Contribution – after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan
Paid Time Off – Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over
Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time
Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed

Fulltime

Manager, People Experience

HR Shared Service Center- Manager, People Experience

Location

United States

Salary:

47.50 - 71.25 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Human Resources or related field or equivalent knowledge
Typically requires 5 years of experience in human resources that includes experiences in developing, implementing and executing successful operations strategies in a service or call center
Includes 2-3 years of supervisory experience in successfully leading and mentoring staff on human resources policies, procedures, processes, laws and regulations
Advanced knowledge of state and federal laws and regulations that influence HR
Knowledge of HR functions such as compensation, benefits, employee relations and organizational development
Ability to operate large contact center using contemporary call management and knowledge base tools
Proven ability to examine procedures, formulate policy, design new strategies, develop sound proposals and successfully implement programs
Demonstrated ability to lead/mentor in a team environment where collaboration, motivation and the knowledge transfer process is critical for success
Ability to work within a fast-paced environment, fostering teamwork across HR functions
Proven ability to lead projects, meet deadlines, prioritize demands and solve problems creatively

Job Responsibility

Designs and implements an integrated shared service center strategy
Ensures the execution of consistent and legally sound processes
Partners with other Human Resources functions to ensure alignment and integration of strategies
Oversees and coordinates the day-to-day services and operations of the service center, ensuring compliance with all Advocate Aurora Health Care policies, procedures, regulations and standards of practice
Ensures that the service center provides quality, consistent and efficient customer service and identifies service center best practices supporting quality initiatives
Establishes and maintains appropriate customer services procedures and standards
Interfaces with customers and resolves problems and conflicts as necessary
Continuously reviews and evaluates internal operating processes, facilities, systems and procedures for effectiveness, efficiency and responsiveness to customer requirements
Develops and implements changes and enhancements as appropriate, collaborating with HR Business Partners, Center of Expertise, HRIS, IT and vendors to ensure delivery of high levels of service and customer satisfaction
Monitors, measures and ensures adherence to established work processes, quality standards and customer service level agreements

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

Manager, People Experience

HR Shared Service Center- Manager, People Experience

Location

United States

Salary:

47.50 - 71.25 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Human Resources or related field or equivalent knowledge
Typically requires 5 years of experience in human resources that includes experiences in developing, implementing and executing successful operations strategies in a service or call center
Includes 2-3 years of supervisory experience in successfully leading and mentoring staff on human resources policies, procedures, processes, laws and regulations
Advanced knowledge of state and federal laws and regulations that influence HR
Knowledge of HR functions such as compensation, benefits, employee relations and organizational development
Ability to operate large contact center using contemporary call management and knowledge base tools
Proven ability to examine procedures, formulate policy, design new strategies, develop sound proposals and successfully implement programs
Demonstrated ability to lead/mentor in a team environment where collaboration, motivation and the knowledge transfer process is critical for success
Ability to work within a fast-paced environment, fostering teamwork across HR functions
Proven ability to lead projects, meet deadlines, prioritize demands and solve problems creatively

Job Responsibility

Designs and implements an integrated shared service center strategy
Ensures the execution of consistent and legally sound processes
Partners with other Human Resources functions to ensure alignment and integration of strategies
Oversees and coordinates the day-to-day services and operations of the service center, ensuring compliance with all Advocate Aurora Health Care policies, procedures, regulations and standards of practice
Ensures that the service center provides quality, consistent and efficient customer service and identifies service center best practices supporting quality initiatives
Establishes and maintains appropriate customer services procedures and standards
Interfaces with customers and resolves problems and conflicts as necessary
Continuously reviews and evaluates internal operating processes, facilities, systems and procedures for effectiveness, efficiency and responsiveness to customer requirements
Develops and implements changes and enhancements as appropriate, collaborating with HR Business Partners, Center of Expertise, HRIS, IT and vendors to ensure delivery of high levels of service and customer satisfaction
Monitors, measures and ensures adherence to established work processes, quality standards and customer service level agreements

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Customer Service Representative

Wells Fargo is seeking a Customer Service Representative. We believe in the powe...

Location

Philippines , Taguig City

Salary:

Not provided

Wells Fargo

Expiration Date

May 17, 2026

Requirements

2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Responsibility

Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Interact with customer service team and perform moderately complex customer support tasks
Manage risk by following all policies and procedures and staying abreast of changes to them
Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
Receive direction from customer service supervisor and escalate non-routine questions

Fulltime

Customer Service Representative

Wells Fargo is seeking an Associate Customer Service Representative. We believe ...

Location

Philippines , Taguig City

Salary:

Not provided

Wells Fargo

Expiration Date

April 29, 2026

Requirements

2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Responsibility

Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Interact with customer service team and perform moderately complex customer support tasks
Manage risk by following all policies and procedures and staying abreast of changes to them
Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
Receive direction from customer service supervisor and escalate non-routine questions

Fulltime

Customer Support Representative

We are looking for the kind of person who gets energized by helping others and s...

Location

United States , Houston

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

A minimum of 1 year of experience in a customer-facing organization (experience with a SaaS company is preferred)
Understand basic financial and accounting concepts with a business mindset
Strong empathy for customers AND passion for growth
Great interpersonal skills with a problem-solver mentality
Experience with following defined processes using CRM and ticketing systems (HubSpot and Zendesk, a plus)
A high level of energy, drive, enthusiasm, initiative, commitment, and professionalism - A strong aptitude for quickly building rapport with customers
A self-starter attitude with solid organizational skills and attention to detail
Strong written and verbal communication skills
Strong technical acumen
2 years experience in contact center

Job Responsibility

Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email — by quickly identifying issues and guiding customers toward effective, satisfying solutions
Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported — no matter how complex the challenge
Embrace transparency when helping customers navigate product issues by clearly explaining what’s happening and what to expect next
Serve as the customer’s voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements
Keep records sharp and accurate by updating tickets, account details, and communication logs with care
Stay sharp on product features, industry trends, and customer service best practices — and bring that knowledge into every conversation
Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience
Consistently meet or exceed performance goals that help us deliver best-in-class support
Jump in to support teammates when needed — we grow stronger together

What we offer

Enjoy the flexibility of remote work
Competitive base salaries that reflect your value
Generous Paid Time Off
Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones
Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families
Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best

Fulltime

Senior Product Owner II

The Collections Technology Product Owner is responsible for leading the developm...

Location

United States , Cincinnati

Salary:

73.00 - 79.00 USD / Hour

Apex Systems

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, finance, computer science, data analytics, or a related field
Master’s degree preferred
Experience as a Product Owner or similar role within Collections, Contact Center technology, or financial services
Strong knowledge of AWS Connect (contact flows, Lambda, Lex, Contact Lens, omni-channel capabilities)
Experience with Collections platforms such as CACS X or comparable systems (e.g., FICO Debt Manager, Latitude, Experian PowerCurve)
Demonstrated experience integrating data between operational systems and domain services/data warehouses
Proven ability to build data products supporting complex reporting and analytics, particularly in Collections or Credit Risk
Strong understanding of Collections processes (delinquency management, treatment strategies, payment arrangements, skip tracing, legal processes, charge-off procedures)
Experience with Agile methodologies, especially Scrum
Strong analytical, problem-solving, and data literacy skills

Job Responsibility

Develop and maintain a strategic roadmap for AWS Connect and CACS X, aligned with Collections objectives, enterprise data strategy, and customer experience goals
Identify modernization opportunities and ensure platforms evolve to meet business and regulatory needs
Collaborate with Collections Operations, Technology, Data & Analytics, Risk, Compliance, and Domain teams to gather requirements, understand challenges, and identify opportunities for improvement
Facilitate communication across teams to ensure alignment and transparency
Define product vision, strategy, and roadmap for AWS Connect and CACS X
Prioritize and manage the product backlog, ensuring timely delivery of features, integrations, and data capabilities
Provide ongoing guidance to development teams throughout the delivery lifecycle
Lead initiatives to integrate critical Collections data into enterprise domain services (e.g., Account, Card, Loan domains)
Design and support real-time and batch data integration patterns between Collections platforms and enterprise systems
Develop and manage data products supporting advanced Collections reporting, including delinquency analytics, roll rates, cure rates, contact effectiveness, payment arrangements, and liquidation performance

What we offer

medical
dental
vision
life
disability
other insurance plans
ESPP (employee stock purchase program)
401K program with company match after 12 months
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions

Fulltime

Contact Center Service Advocate

CVS Health

Location:
United States , Remote

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 11, 2025

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