Contact Center Service Advocate, CVS Health

Contact Center Service Advocate

CVS Health

Location:
United States, Remote

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 31.30 USD / Hour

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Job offer has expired

Job Description:

The CC Service Advocate helps manage comprehensive care and provide an unmatched patient experience for Oak Street Health patients. Responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately through handling inbound and outbound calls and managing appointment schedules.

Job Responsibility:

Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Provide courteous and professional service to patients
Accurately enter patient information and appointment details into scheduling system
Communicate appointment details and instructions to patients
Address and resolve scheduling conflicts or issues
Work closely with medical staff and other departments
Conduct follow-up calls to confirm appointments and provide reminders
Maintain accurate records of all interactions with patients

Requirements:

High School diploma or equivalent required
1 year of customer service experience
Proficient PC skills, computer literacy, basic Google Suite skills
Ability to navigate systems
Prior remote work experience
Ability to obtain high-speed internet and hardwire equipment to router/modem
Distraction-free and private remote work environment
Reliable dependent care during working hours
Ability to provide own transportation for on-site support when required
US work authorization

Nice to have:

Some undergraduate education preferred
Call center environment experience preferred
Experience with EMR (Electronic Medical Record) documentation preferred
Spanish, Mandarin, Cantonese, or Polish speakers preferred

What we offer:

Paid vacation
Sick time
Investment/retirement 401K match options
Health insurance
Vision benefits
Dental benefits
Opportunities for leadership development
Continuing education stipends
Flexible work environments
Company-provided work-from-home equipment including laptop, computer monitor, docking station, keyboard, mouse, and USB ethernet adapter

Additional Information:

Job Posted:
October 15, 2025

Expiration:
October 15, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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