Contact Center Service Advocate I

• Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
• Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns
• Data Entry: Accurately enter patient information and appointment details into the scheduling system
• Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively
• Problem Resolution: Address and resolve any scheduling conflicts or issues promptly
• Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations
• Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients
• Documentation: Maintain accurate records of all interactions and transactions with patients

• High School diploma or equivalent required, some undergraduate education preferred
• 1 year of customer service experience, call center environment experience preferred
• A flexible and positive attitude
• A friendly and nurturing attitude toward our patient population of older adults
• Experience with EMR (Electronic Medical Record) documentation preferred
• Ability to multitask, prioritize, and manage time effectively
• Outstanding phone demeanor and etiquette
• High level of integrity
• Proficient PC skills, including basic Microsoft Excel skills
• Spanish, Mandarin, Cantonese, or Polish speakers preferred
• US work authorization

Spanish, Mandarin, Cantonese, or Polish speakers preferred

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility