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Contact Center Service Advocate I

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

17.00 - 34.15 USD / Hour
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Job Description:

The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients. The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately. This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience.

Job Responsibility:

  • Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
  • Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns
  • Data Entry: Accurately enter patient information and appointment details into the scheduling system
  • Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively
  • Problem Resolution: Address and resolve any scheduling conflicts or issues promptly
  • Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations
  • Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients
  • Documentation: Maintain accurate records of all interactions and transactions with patients
  • Other duties or special projects as assigned

Requirements:

  • High School diploma or equivalent required, some undergraduate education preferred
  • 1 year of customer service experience, call center environment experience preferred
  • A flexible and positive attitude
  • A friendly and nurturing attitude toward our patient population of older adults
  • Experience with EMR (Electronic Medical Record) documentation preferred
  • Ability to multitask, prioritize, and manage time effectively
  • Outstanding phone demeanor and etiquette
  • High level of integrity
  • Proficient PC skills, including basic Microsoft Excel skills
  • Spanish, Mandarin, Cantonese, or Polish speakers preferred
  • US work authorization

Nice to have:

  • Spanish, Mandarin, Cantonese, or Polish speakers preferred
  • Experience with EMR (Electronic Medical Record) documentation preferred
  • some undergraduate education preferred
  • call center environment experience preferred
What we offer:
  • Affordable medical plan options
  • a 401(k) plan (including matching company contributions)
  • an employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • paid time off
  • flexible work schedules
  • family leave
  • dependent care resources
  • colleague assistance programs
  • tuition assistance
  • retiree medical access

Additional Information:

Job Posted:
March 24, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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