Contact Center Sales Associate Manager, Wells Fargo

Wells Fargo

Location:
United States, Irving

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Wells Fargo is seeking a Contact Center Sales Associate Manager in Merchant Services Central Sales as part of Consumer Lending. The successful candidate will lead a team of sales professionals, execute sales strategies, and oversee contact center operations while adhering to compliance standards.

Job Responsibility:

Lead, coach, and mentor a team of contact center sales associates to achieve and exceed sales targets
Conduct regular performance reviews, provide feedback, and create development plans
Foster a high-performance, customer-centric culture
Implement and manage sales strategies to drive revenue growth in merchant services
Monitor KPIs and metrics to ensure team productivity and effectiveness
Collaborate with marketing, product, and operations teams to align on campaigns and initiatives
Oversee daily contact center operations, ensuring adherence to compliance, quality, and service standards
Utilize CRM and sales tools to track performance and optimize workflows
Identify process improvements and implement best practices to enhance efficiency
Collaborate and consult effectively with peers, colleagues, external contractors, and mid-level managers to resolve issues, share knowledge, and achieve common objectives
Ensure adherence to compliance and risk management policies and regulations

Requirements:

2+ years of Contact Center Sales, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of Leadership experience

Nice to have:

Merchant services experience and knowledge of merchant acquiring, POS systems, and payment gateways
Proficiency in CRM systems (e.g., Salesforce) and contact center technologies
Knowledge and understanding of contact center environment (phone, email, online, digital) with emphasis on customer strategies
Demonstrated sales experience (either in person or over the phone) and shows success in the sales area
Leadership experience with ability to effectively manage and engage teams
Experience training and coaching customer-facing team members
Reporting and analytics experience using various reporting tools
Knowledge and understanding of call routing and call reporting dynamics
Workforce management experience including: directing activities of team members, performance management, career development, coaching, mentoring, and succession planning
Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills

What we offer:

Competitive salary
Robust benefits package
Programs to support work-life balance and well-being
Opportunities for personal and professional growth

Additional Information:

Job Posted:
August 14, 2025

Expiration:
August 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Contact Center Sales Associate Manager