Contact Center Operator Job at Aramark UK (Cherry Hill)

Contact Center Operator

At Centrico, we bring innovation to the banking and fintech world with our open ...

Location

Romania , Galati

Salary:

Not provided

Centrico

Expiration Date

Until further notice

Requirements

Excellent listening and verbal communication skills
Speaking clearly and succinctly are essential to provide effective customer service on the job
Good knowledge of the MS Office package (Word, Excel, PowerPoint)

Job Responsibility

Providing complete information in due time, by phone, e-mail or by chat
Identifies the customer’s needs related to the Bank’s products and services
Recording and forwarding the customer complaints to the relevant Bank’s departments in order to ensure their satisfaction

Reporting Analyst - Contact Center

As the Reporting Analyst for the Contact Center, you will be responsible for the...

Location

United States , Pataskala

Salary:

Not provided

Ann Taylor

Expiration Date

Until further notice

Requirements

A bachelor’s degree is required
Minimum 5 years of relevant experience in contact center analytics or reporting
Demonstrated expertise in leveraging advanced reporting languages (such as SQL) and business intelligence tools (including Tableau, Power BI, and Microsoft Excel) to design, develop, and maintain comprehensive operational and financial reports
Advanced proficiency in Microsoft Office (Excel, Project, PowerPoint, Word, Teams)
Proven ability to transform complex data sets into actionable insights that drive continuous improvement and support strategic decision-making across multiple business units
Exceptional written and verbal communication skills are important
Strong problem-solving abilities and initiative
Proven ability to work under pressure and manage multiple priorities

Job Responsibility

Comprehensive KPI Reporting: Develop, maintain, and distribute standardized reports covering all critical contact center metrics, including contact types, order conversion, and cost per contact. Ensure reporting is accurate, timely, and tailored for executives and operational leaders
Trend Analysis & Forecasting: Analyze trends in contact volume, contact types, and forecast data to proactively identify opportunities for operational improvement. Use insights to anticipate and address potential issues before they impact customers or agents
Opportunity Identification: Leverage data to highlight outliers, recognize top performers, and pinpoint coaching opportunities. Provide actionable recommendations to minimize negative impacts and drive continuous improvement
Operational Support: Partner with managers and IT resources to ensure reporting supports planning, contests, coaching, and other operational needs. Track and manage report requests to ensure deadlines are met, and resources are allocated efficiently
Ad Hoc Analysis: Respond to operational inquiries with targeted analytics and success measurements, supporting both routine and ad hoc business needs

What we offer

You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies
Support for your individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays

Fulltime

Manager, Contact Center Transformation and Quality

Manager role in Contact Center Transformation and Quality at Citi's Wealth divis...

Location

Hong Kong , Kowloon City

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years relevant experience
Bachelor's/University degree or equivalent experience
Experience in Contact Centre, banking industry, managing projects of business process improvement and vendor management will be an added advantage
Fluent in Cantonese, English and Mandarin is preferable
Strong communication skill

Job Responsibility

Translate business needs into clear requirements for innovative digital solutions and enable data-driven decisions to align the transformation strategy in Contact Center
Review end-to-end client journeys and operational workflows to identify and implement process improvements through digital transformation
Coordinate the implementation, maintenance, and enhancement of digital transformation systems throughout the project lifecycle
Manage and participate in all testing phases to ensure successful and stable production releases of new digital solutions
Conduct thorough qualitative reviews of escalated complaint cases
Analyze comprehensive quality data to identify emerging trends and provide actionable insights to management
Act as a SME to other stakeholders

What we offer

Access to telehealth options, health advocates, confidential counseling
Expanded Paid Parental Leave Policy
Programs to help manage financial well-being
Access to learning and development resources
Generous paid time off packages
Resources and tools to volunteer in communities

Fulltime

Contact Center Service Advocate I

The CC (Contact Center) Service Advocate helps us meet the goal of successfully ...

Location

United States , Remote

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required, some undergraduate education preferred
1 year of customer service experience, call center environment experience preferred
A flexible and positive attitude
A friendly and nurturing attitude toward our patient population of older adults
Experience with EMR (Electronic Medical Record) documentation preferred
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
Spanish, Mandarin, Cantonese, or Polish speakers preferred

Job Responsibility

Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns
Data Entry: Accurately enter patient information and appointment details into the scheduling system
Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively
Problem Resolution: Address and resolve any scheduling conflicts or issues promptly
Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations
Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients
Documentation: Maintain accurate records of all interactions and transactions with patients

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

Fulfillment Center People Operations Coordinator

The Fulfillment Center People Operations Coordinator is a critical team member r...

Location

United States , Commercial Point, OH

Salary:

35.00 USD / Hour

Babylist

Expiration Date

Until further notice

Requirements

Flexible and Adaptable: Open to occasionally coming in on other shifts as needed and comfortable navigating periods of undefined processes
Detail-Oriented: Exceptional attention to detail to maintain accurate employee data and documentation
Organized: Fail-proof organizational system and can manage multiple tasks simultaneously
Tech-Savvy: Comfortable using and learning HR systems and tools, and troubleshooting technical issues
Proficient in HRIS systems (Paylocity a plus), Google Drive, and office technology
Resourceful: Have a “figure it out” mindset
Feedback-Driven: Open to giving and receiving feedback
Discrete: Handle sensitive employee data with the utmost confidentiality
HR Expertise: 2–5 years of administrative HR experience
Solid understanding of compliance requirements (such as I-9s, E-Verify, and EAD tracking), basic OH and federal labor laws, and how employer benefit plans work

Job Responsibility

Prepare onboarding: Launch system packets, send welcome emails, facilitate Day 1 orientation, and ensure smooth pre-hire and new-hire experiences
coordinate with IT and staffing agencies as needed
Support employee lifecycle: Manage processes from onboarding and orientations to promotions, pay changes, separations, and offboarding
Serve employees: Act as the first point of contact for employee questions, providing timely, bilingual (English/Spanish) support on benefits, systems, policies, and other people-related questions, escalating when needed
Manage helpdesk: Oversee service tickets, troubleshooting, garnishments, canned responses, and process improvements
Launch communications: Manage employee updates and newsletters via the Community platform
Coordinate experiences: Plan celebrations, distribute swag, and update bulletin boards to strengthen employee engagement
Partner with vendors: Work with Marketplace, Cintas, and other vendors to support operational needs as needed
Distribute resources: Print and share welcome packets, benefit flyers, and employee materials
Audit data: Ensure accuracy and integrity of employee records across systems with monthly data checks

What we offer

Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
Competitive salary with equity and bonus opportunities

Fulltime

Vp, Customer Service Operations & Monitoring

We’re seeking an enterprise-level operational executive to lead two of the most ...

Location

United States

Salary:

270000.00 - 290000.00 USD / Year

SimpliSafe

Expiration Date

Until further notice

Requirements

10+ years leading senior leaders in large-scale, multi-layered service operations (contact centers, monitoring centers, emergency response, consumer experience organizations, or similar environments)
Demonstrated success driving excellence across distributed teams serving millions of customers or transactions, with a strong focus on end-to-end consumer experience
Deep experience influencing the functions that enable operational success (WFM, QA, L&D, routing, analytics) through their respective leaders, ensuring a consistent and high-quality consumer journey
Strong track record of partnering with Technology and AI teams on automation, virtual agents, and large-scale operational workflows that elevate both efficiency and consumer experience
Advanced analytical, financial, and operational judgment with the ability to synthesize KPIs into actionable strategy that improves performance and consumer outcomes
Steady, decisive leadership style suited to high-stakes, fast-moving, safety-critical environments, with a commitment to delivering an exceptional consumer experience at scale

Job Responsibility

Lead and develop the senior leadership teams overseeing the CX Contact Center (~500 internal FTEs + ~400 BPO) and the Monitoring Center (~200 internal FTEs + 800K subscribers supported via wholesale monitoring partner)
Set long-term strategic direction for large-scale service operations, translating enterprise goals into operational roadmaps
Build a unified culture of accountability, trust, coaching, and continuous improvement across distributed, high-volume environments
Strengthen leadership capability through executive development, succession planning, and rigorous talent evaluation
Guide senior leaders of support, loyalty, and sales operations to deliver exceptional service levels, customer satisfaction, and business outcomes
Direct the senior leadership of the Monitoring Center to ensure accuracy, dispatch quality, emergency readiness, and compliance across 24/7 operations
Ensure both organizations operate with consistency, clarity, and operational discipline while managing high transaction volume and rapid change
Lead the senior leaders accountable for Workforce Management, Quality, Learning & Development, and Channel Strategy to ensure their teams are enabling operational success
Influence how WFM forecasting, capacity planning, and staffing strategies support organizational targets
Ensure QA insights, L&D programs, and operational analytics are effectively leveraged by CC and Monitoring leadership teams

What we offer

A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
Free SimpliSafe system and professional monitoring for your home
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits

Fulltime

Community Support BizOps Lead

We are looking for a Sr. BizOps Lead to be part of our global CS Business Operat...

Location

Ireland , Dublin

Salary:

98000.00 - 122000.00 EUR / Year

Airbnb

Expiration Date

Until further notice

Requirements

8+ years experience in business operations or operations management roles, preferably supporting large scale organizations that are global in nature with a proven track record of leading/driving results
Operations, Management Consulting or Financial/analytics background preferred
Must have deep functional domain expertise and knowledge in contact center operations and best practices
Understanding of contracts and commercial frameworks is a plus
Experience with process design and optimization, strategic operations and customer support strategies
Works effectively in a global fast-paced environment with the ability to solve problems while managing multiple priorities
Strong analytical and problem-solving skills with a proven track record for using data to develop and implement strategic initiatives and drive key business decisions
Experience using SQL, Python and/or Tableau is required
Is able to anticipate business and industry issues as a basis for recommending large scale product, process or service improvements
Excellent stakeholder management skills with the ability to influence at all levels

Job Responsibility

Oversee the business operations of the global contact center, ensuring that it meets the business performance standards and targets
Develop and drive the business performance management system across the CS organization
Build and foster a robust, transparent and cooperative synergy across departments by aligning contact center goals and initiatives with broader organizational objectives
Monitor key business performance indicators (KPIs) and work with the cross functional teams to develop actions plans based on data-driven analysis to optimize business performance
Partner with CS analytics to design the right operational dashboards
Serve as the primary liaison with finance for all matters pertaining to the CS operational fiscal plan budget
Drive the annual business planning process and work with finance to build the operating budget
Build the process for driving the overall Operational Efficiencies targets
Drive all ROI, budget management in partnership with Finance, roadmaps, LT planning needs for the CS organization
Own budget and spend policy operations, developing strategies for spend allocation and operationalizing the achievement of targets set by Finance

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Vice President, Contact Center Operations

The Vice President Contact Center Operations (CCO) is a senior leadership role r...

Location

United States , New York

Salary:

197900.00 - 385220.00 USD / Year

Healthfirst

Expiration Date

Until further notice

Requirements

Progressive leadership experience in contact center operations overseeing large-scale, multi-channel contact centers in healthcare, health insurance, or similarly regulated industries
Experience leading and implementing digital transformation initiatives, including AI adoption, omnichannel platform migrations, automation deployments, and predictive analytics programs that delivered significant improvements in contact center KPIs and operational efficiency
High School Diploma or GED from an accredited institution
Bachelor's degree from an accredited institution or equivalent work experience
Experience requiring strong understanding of healthcare payer operations, member/provider journeys, regulatory requirements and compliance implications in automated/contact environments
Demonstrated ability to build and lead high-performing teams in dynamic, evolving environments while fostering innovation and accountability
Exceptional strategic thinking, change leadership, and cross-functional collaboration skills, with the ability to influence at the C-suite level and build alignment across departments
Deep expertise in modern contact center technologies, including generative/agentic AI, speech/text analytics, workforce management systems with predictive forecasting, and omnichannel orchestration

Job Responsibility

Establish and execute the long-term strategic roadmap for the Contact Center of the Future, leveraging AI-driven automation, omnichannel integration, predictive analytics, and emerging technologies to exponentially improve member/provider experience, operational efficiency, service quality, first-contact resolution, and cost-effectiveness
Lead the transformation of people, processes, and technology to deliver a human-centered, intelligence-enabled service model that leverages advanced AI (agent assist, generative self-service, proactive resolution, and predictive analytics) while ensuring inclusive, accessible experiences that meet the needs of our diverse, underserved, and high-complexity member populations
Oversee end-to-end omnichannel operations, ensuring seamless, consistent, and personalized member and provider interactions across inbound and outbound voice, chat, text/SMS, and future digital channels, while maintaining regulatory compliance
Drive performance excellence and accountability across internal multi-site teams and outsourced vendors to align with corporate objectives
Partner cross-functionally with IT, operational departments, and executive leadership to align contact center strategies with broader organizational goals, integrate systems for unified customer data, and enable real-time insights and automation
Champion the adoption and scaling of predictive and prescriptive analytics to anticipate member needs, reduce avoidable contacts, optimize routing/scheduling, and enable proactive engagement
Develop an effective team through hiring, training, coaching and providing ongoing and constructive feedback
Foster a high-performing, engaged culture that balances human expertise with AI augmentation, focusing on agent empowerment, upskilling for complex interactions, continuous improvement through data-driven insights, and employee experience initiatives
Monitor industry trends in healthcare payer contact centers, evaluate emerging AI and automation solutions, and lead pilot implementations to ensure the organization remains competitive and future-ready
Manage departmental budget, resource allocation, and financial performance, delivering measurable ROI on technology investments while controlling costs in a regulated, volume-driven environment

What we offer

medical
dental
vision coverage
incentive and recognition programs
life insurance
401k contributions

Fulltime

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Contact Center Operator

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