Contact Center Operator Job at Centrico (Galati)

Contact Center Assistant Manager

We are offering a contract to permanent employment opportunity for a Contact Cen...

Location

United States , Newark

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in a contact center environment with a strong focus on customer service
Demonstrated ability in creating and maintaining comprehensive documentation
Proficiency in reporting, including metric reporting and variance analysis
Experience in designing and executing training programs
Familiarity with contact center operations and planning processes
Understanding of policy development, including creating and implementing policies and procedures
Knowledge of quality assurance practices in a contact center setting
Experience in Human Resources (HR) administration, specifically within a contact center
Familiarity with time management software, such as 'About Time'
Knowledge of medical coverage policies within a contact center setting

Job Responsibility

Oversee the daily operations of non-patient scheduling teams and ensure that systems and staff meet call center standards
Train, select, and permanent staff while maintaining patient and employee confidentiality
Monitor the quality of staff interactions and ensure excellent customer service, holding staff accountable for engaging customers courteously and helpfully
Leverage new technologies and optimize operations to meet business needs and ensure a high level of service
Plan, organize, direct, manage, and evaluate the work of staff and functions in the Contact Center
Maintain cooperative and productive working relationships with medical, nursing, detail oriented, and clinic staff, regulatory agencies, customers, and others
Plan, develop, implement, and revise policies, procedures, and standards in the Contact Center
Conduct effective budget planning, including cost and volume projections, control cost, manage revenue, and provide insightful variance analysis and effective corrective action as needed
Coordinate and integrate services within the practice area and with other practice areas and departments
Monitor and evaluate the efficiency and effectiveness of service delivery methods and standards in the Contact Center and implement initiatives to improve and enhance performance and services

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Reporting Analyst - Contact Center

As the Reporting Analyst for the Contact Center, you will be responsible for the...

Location

United States , Pataskala

Salary:

Not provided

Ann Taylor

Expiration Date

Until further notice

Requirements

A bachelor’s degree is required
Minimum 5 years of relevant experience in contact center analytics or reporting
Demonstrated expertise in leveraging advanced reporting languages (such as SQL) and business intelligence tools (including Tableau, Power BI, and Microsoft Excel) to design, develop, and maintain comprehensive operational and financial reports
Advanced proficiency in Microsoft Office (Excel, Project, PowerPoint, Word, Teams)
Proven ability to transform complex data sets into actionable insights that drive continuous improvement and support strategic decision-making across multiple business units
Exceptional written and verbal communication skills are important
Strong problem-solving abilities and initiative
Proven ability to work under pressure and manage multiple priorities

Job Responsibility

Comprehensive KPI Reporting: Develop, maintain, and distribute standardized reports covering all critical contact center metrics, including contact types, order conversion, and cost per contact. Ensure reporting is accurate, timely, and tailored for executives and operational leaders
Trend Analysis & Forecasting: Analyze trends in contact volume, contact types, and forecast data to proactively identify opportunities for operational improvement. Use insights to anticipate and address potential issues before they impact customers or agents
Opportunity Identification: Leverage data to highlight outliers, recognize top performers, and pinpoint coaching opportunities. Provide actionable recommendations to minimize negative impacts and drive continuous improvement
Operational Support: Partner with managers and IT resources to ensure reporting supports planning, contests, coaching, and other operational needs. Track and manage report requests to ensure deadlines are met, and resources are allocated efficiently
Ad Hoc Analysis: Respond to operational inquiries with targeted analytics and success measurements, supporting both routine and ad hoc business needs

What we offer

You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies
Support for your individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays

Fulltime

Manager, Contact Center Transformation and Quality

Manager role in Contact Center Transformation and Quality at Citi's Wealth divis...

Location

Hong Kong , Kowloon City

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years relevant experience
Bachelor's/University degree or equivalent experience
Experience in Contact Centre, banking industry, managing projects of business process improvement and vendor management will be an added advantage
Fluent in Cantonese, English and Mandarin is preferable
Strong communication skill

Job Responsibility

Translate business needs into clear requirements for innovative digital solutions and enable data-driven decisions to align the transformation strategy in Contact Center
Review end-to-end client journeys and operational workflows to identify and implement process improvements through digital transformation
Coordinate the implementation, maintenance, and enhancement of digital transformation systems throughout the project lifecycle
Manage and participate in all testing phases to ensure successful and stable production releases of new digital solutions
Conduct thorough qualitative reviews of escalated complaint cases
Analyze comprehensive quality data to identify emerging trends and provide actionable insights to management
Act as a SME to other stakeholders

What we offer

Access to telehealth options, health advocates, confidential counseling
Expanded Paid Parental Leave Policy
Programs to help manage financial well-being
Access to learning and development resources
Generous paid time off packages
Resources and tools to volunteer in communities

Fulltime

Contact Center Specialist

The Contact Center Specialist is a dynamic, detail-oriented professional who wil...

Location

United States , Snoqualmie Pass, Washington

Salary:

21.50 - 23.00 USD / Hour

Boyne Resorts

Expiration Date

Until further notice

Requirements

Must be available to work full-time, including weekends, evenings, and holidays
The ability to efficiently handle a high influx of guest inquiries during peak times (holidays, weekends) with a positive attitude
Familiarity with Ecommerce platforms such as RTP and Aspenware (preferred
training provided)
Familiarity with Salesforce CRM (preferred
training provided)
Proficiency in Microsoft Office applications, especially Excel (required)
Strong phone etiquette and excellent verbal communication skills

Job Responsibility

Answer phones, emails, voicemails, and live chat using Salesforce CRM and Five9 contact center software
Respond to a high volume of guest inquiries across multiple channels, providing professional, caring, and effective solutions
Support guests throughout the arrival process by answering questions, troubleshooting issues, and guiding them to the correct resources
Conduct sales using the RTP Point of Sale System (training provided)
Enter data in spreadsheets and reports
proficiency with MS Excel required
Monitor and update the performance of the guest-facing chatbot to ensure accuracy and relevance
Demonstrate strong knowledge of Summit operations and escalate complex issues to appropriate supervisors/managers when necessary

What we offer

All individuals may contribute to the 401(k)
All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year

Head of Travel Contact Center UK / Ireland

Lead Allianz Partners UK&Ireland Travel Contact Center Organization. This is an ...

Location

United Kingdom , Croydon

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Master's degree in related field or combination of relevant education and work experience
Ten (10) years' management experience in a high-volume customer-focused environment
Ability to think strategically within a 5 year time horizon
Demonstrated success in meeting or exceeding customer satisfaction measurements
Experience managing complex projects, clients, partners, and cross-functional teams
Ability to work collaboratively and influence across all levels of the organization
Experience in budget management and financial acumen
Prior workforce management experience is a plus

Job Responsibility

Develop and implement the strategic vision for the contact center
Support the organization's broader strategy through the implementation of policies and continuous improvement of operational systems processes and procedures
Play a critical role in defining and implementing the servicing strategy for our Insurance business
Oversee the contact center activities delegated to third parties with a clear monitoring framework
Achieve all established servicing KPIs for all servicing channels
Proactively identify solutions to customer and partner issues and develop and execute recommendation to resolve strategic issues
Oversee identification and research of broken processes and pertinent client issues
Plan and facilitate team/ organizational interactions to ensure consistent communication of customer, product, policy or procedural information
Leverage data and analytics to influence where improvements and change is required
Collaborate with corporate partners including other business units across the world to ensure alignment with long term vision for servicing and influence as appropriate

What we offer

Large variety of courses and targeted development programs
International mobility and career progression
Work Well programs
Flexibility in planning and arranging for a better work-life balance

Fulltime

Knowledge & Communications Specialist - Contact Center

The Knowledge & Communication Specialist is responsible for acquiring, organizin...

Location

United States , Knoxville, TN; Etna, OH; Ft Myers, FL

Salary:

Not provided

Ann Taylor

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills, with the ability to craft clear, concise, and engaging content
High School diploma, GED, or Bachelor’s degree preferred
2+ years of experience in knowledge management, corporate communications, or content development
Strong ability to organize and present information effectively
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint, and Teams)
Experience with Contact Center systems (e.g., knowledge base, IVR, CRM, and OMS) is a plus
Strong interpersonal skills with the ability to collaborate effectively across teams
Highly adaptable, proactive, and able to manage multiple projects with minimal supervision
Strong attention to detail and ability to meet deadlines
Ability to work a flexible schedule to meet business needs

Job Responsibility

Develop and implement knowledge management strategies that support operational efficiency and business goals
Curate, maintain, and audit a centralized knowledge base to ensure accuracy, accessibility, and relevance
Develop and maintain self-service knowledge articles for customer-facing platforms
Establish and foster partnerships with business units to enhance collaboration and knowledge-sharing
Create and manage internal communication strategies to ensure associates receive timely, clear, and engaging updates
Maintain the internal SharePoint site with up-to-date policies, marketing updates, product knowledge, and promotions
Collaborate with Contact Center leaders to ensure consistent messaging on brand updates, customer-facing concerns, and associate initiatives
Develop and distribute communications related to process changes, customer experience updates, and engagement programs
Act as a communications liaison to ensure messaging aligns with company and brand voice
Work closely with leadership teams to support new initiatives and system changes

What we offer

Merchandise discount at select KnitWell Group brands
Support for individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays

Fulltime

Intern to the Network Operations Center

We are currently seeking a highly motivated and skilled student to join our team...

Location

Poland , Łódź

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

Willingness to perform primary support for WAN, LAN, WiFi issues
Familiarity with IT Network basic topics (Cisco, Juniper, router, switch)
Knowledge of Microsoft packet, Windows
Proficiency in English language
Good communication skills
Team player (international environment)

Job Responsibility

1st Level Support: The initial point of contact for clients seeking assistance
Responsible for triaging and categorizing incoming support requests, user, and system incidents
Provides basic troubleshooting and issue resolution
Escalates complex issues, contacts the 3rd level support team, LNP (Local Network Partner), WAN providers
Utilize tools such as: Network Node Manager i (NNMi), Service Management Tool (SMT), Jira, Knowledge Management System (KMS)
Gain knowledge in LAN, WAN, WiFi network related topics, ITIL processes
Assist with bug and issue resolution
Collaborate with network, server, storage engineers

What we offer

Paid internship based on a civil-law contract
Hybrid work mode with the office in Łódź
Flexible working hours
Prepaid LunchPass card
Special conditions for the MultiSport Card
Support and training to help you grow
A fun, supportive team and a modern office

Parttime

Contact Center Service Advocate I

The CC (Contact Center) Service Advocate helps us meet the goal of successfully ...

Location

United States , Remote

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required, some undergraduate education preferred
1 year of customer service experience, call center environment experience preferred
A flexible and positive attitude
A friendly and nurturing attitude toward our patient population of older adults
Experience with EMR (Electronic Medical Record) documentation preferred
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
Spanish, Mandarin, Cantonese, or Polish speakers preferred

Job Responsibility

Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns
Data Entry: Accurately enter patient information and appointment details into the scheduling system
Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively
Problem Resolution: Address and resolve any scheduling conflicts or issues promptly
Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations
Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients
Documentation: Maintain accurate records of all interactions and transactions with patients

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

Contact Center Operator

Centrico

Location:
Romania , Galati

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 07, 2025

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Contact Center Operator

Centrico

Location:Romania , Galati

Category:Call Center

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 07, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
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Contract Type:
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Job Posted:
December 07, 2025