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SimpliSafe Logo SimpliSafe · Sales

Contact Center Inbound Sales Agent

United States, Orem, Utah 20.00 USD / Hour · Job Posted March 20, 2026
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Job Description

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

Job Responsibility

  • Assist future customers through the process of selecting the right system, products and services best suited for their lifestyle needs
  • Identify key insights to customers needs and provide recommendations to help secure their home, family, pets, etc
  • Follow SimpliSafe’s sales methodology to ensure the highest level of respect, trust, and loyalty with our future customers
  • Perform customer follow-up activities including quotes, information requests, etc
  • Properly collect and input customer information for proper customer identification
  • Make recommendations of special promotions and affiliated partner’s products and services

Requirements

  • Proven success in an inbound / outbound phone-based sales environment
  • Enhanced listening skills to help identify the best solution for the customer
  • Comfort with technology and ability to provide technical assistance for consumer electronics
  • Proven record of outstanding attendance and timeliness in a structured environment
  • Strong work ethic and the drive to contribute to company goals
  • Clear and effective communication skills, both written and verbal
  • Ability to work at times either independently and / or in a team setting
  • Ability to prioritize in a fast-paced environment, excellent time management skills
  • Positive, can-do attitude and eager for continuous improvement by demonstrating a learning mindset and being open to coaching and feedback
  • Strong commitment to customer happiness and satisfaction
  • MUST BE ELIGIBLE FOR CERTIFICATION AS AN ELECTRONIC SECURITY EMPLOYEE, WHICH REQUIRES SUBMITTING YOUR FINGERPRINTS TO THE VIRGINIA DEPARTMENT OF CRIMINAL JUSTICE SERVICES (DCJS) FOR USE IN CONDUCTING A NATIONAL CRIMINAL RECORDS SEARCH AND A VIRGINIA CRIMINAL HISTORY SEARCH AND FINAL CERTIFICATION APPROVAL FROM DCJS
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