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SimpliSafe Logo SimpliSafe · Sales

Contact Center Inbound Sales Agent

United States, Richmond 20.00 USD / Hour · Job Posted March 20, 2026
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Job Description

We are looking for charismatic and skilled sales professionals to convert inbound leads to active customers through value based selling. As a Sales Agent, you will also be responsible for building strong relationships with new and existing customers. The role requires active listening skills and a strong sense of confidence to communicate effectively to a wide demographic of people across the country.

Job Responsibility

  • Assist future customers through the process of selecting the right system, products and services best suited for their lifestyle needs
  • Identify key insights to customers needs and provide recommendations to help secure their home, family, pets, etc
  • Follow SimpliSafe’s sales methodology to ensure the highest level of respect, trust, and loyalty with our future customers
  • Perform customer follow-up activities including quotes, information requests, etc
  • Properly collect and input customer information for proper customer identification
  • Make recommendations of special promotions and affiliated partner’s products and services

Requirements

  • Proven success in an inbound / outbound phone-based sales environment
  • Enhanced listening skills to help identify the best solution for the customer
  • Comfort with technology and ability to provide technical assistance for consumer electronics
  • Proven record of outstanding attendance and timeliness in a structured environment
  • Strong work ethic and the drive to contribute to company goals
  • Clear and effective communication skills, both written and verbal
  • Ability to work at times either independently and / or in a team setting
  • Ability to prioritize in a fast-paced environment, excellent time management skills
  • Positive, can-do attitude and eager for continuous improvement by demonstrating a learning mindset and being open to coaching and feedback
  • Strong commitment to customer happiness and satisfaction
  • MUST BE ELIGIBLE FOR CERTIFICATION AS AN ELECTRONIC SECURITY EMPLOYEE, WHICH REQUIRES SUBMITTING YOUR FINGERPRINTS TO THE VIRGINIA DEPARTMENT OF CRIMINAL JUSTICE SERVICES (DCJS) FOR USE IN CONDUCTING A NATIONAL CRIMINAL RECORDS SEARCH AND A VIRGINAL CRIMINAL HISTORY SEARCH AND FINAL CERTIFICATION APPROVAL FROM DCJS
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