Contact Center Executive Job at Aramex

O2C Contact Center Executive

Join our TUI Global Business Services Team in Sousse as Order to Cash Contact Ce...

Location

Tunisia , Sousse

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills in German and English
Previous experience in Order to Cash processes (O2C) or customer service roles preferred
University degree in Accounting, Finance or Business advantageous
Exceptional analytical skills
Proficient in using MS Outlook and MS Excel
Highly service oriented and responsive
Working knowledge of SAP advantageous

Job Responsibility

Answer customer (B2C) & retail agency (B2B) queries and claims via phone and email
Process feedback & inquiries in reaction to payment reminders
Process requests to change payment method
Provide payment overview upon request
Change of master data
Respond to credit card inquiries
Process and redeem vouchers
Support collection service process
Monitor and reconcile incoming payments
Support decision-making by providing ad-hoc reports as required

What we offer

Work in the leading global tourism group
Mobile working and flexible working hours
Development and career opportunities
Personal benefits including attractive remuneration, generous company discounts, extensive health & wellbeing offers

Fulltime

Contact Center Assistant Manager

We are offering a contract to permanent employment opportunity for a Contact Cen...

Location

United States , Newark

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in a contact center environment with a strong focus on customer service
Demonstrated ability in creating and maintaining comprehensive documentation
Proficiency in reporting, including metric reporting and variance analysis
Experience in designing and executing training programs
Familiarity with contact center operations and planning processes
Understanding of policy development, including creating and implementing policies and procedures
Knowledge of quality assurance practices in a contact center setting
Experience in Human Resources (HR) administration, specifically within a contact center
Familiarity with time management software, such as 'About Time'
Knowledge of medical coverage policies within a contact center setting

Job Responsibility

Oversee the daily operations of non-patient scheduling teams and ensure that systems and staff meet call center standards
Train, select, and permanent staff while maintaining patient and employee confidentiality
Monitor the quality of staff interactions and ensure excellent customer service, holding staff accountable for engaging customers courteously and helpfully
Leverage new technologies and optimize operations to meet business needs and ensure a high level of service
Plan, organize, direct, manage, and evaluate the work of staff and functions in the Contact Center
Maintain cooperative and productive working relationships with medical, nursing, detail oriented, and clinic staff, regulatory agencies, customers, and others
Plan, develop, implement, and revise policies, procedures, and standards in the Contact Center
Conduct effective budget planning, including cost and volume projections, control cost, manage revenue, and provide insightful variance analysis and effective corrective action as needed
Coordinate and integrate services within the practice area and with other practice areas and departments
Monitor and evaluate the efficiency and effectiveness of service delivery methods and standards in the Contact Center and implement initiatives to improve and enhance performance and services

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Reporting Analyst - Contact Center

As the Reporting Analyst for the Contact Center, you will be responsible for the...

Location

United States , Pataskala

Salary:

Not provided

Ann Taylor

Expiration Date

Until further notice

Requirements

A bachelor’s degree is required
Minimum 5 years of relevant experience in contact center analytics or reporting
Demonstrated expertise in leveraging advanced reporting languages (such as SQL) and business intelligence tools (including Tableau, Power BI, and Microsoft Excel) to design, develop, and maintain comprehensive operational and financial reports
Advanced proficiency in Microsoft Office (Excel, Project, PowerPoint, Word, Teams)
Proven ability to transform complex data sets into actionable insights that drive continuous improvement and support strategic decision-making across multiple business units
Exceptional written and verbal communication skills are important
Strong problem-solving abilities and initiative
Proven ability to work under pressure and manage multiple priorities

Job Responsibility

Comprehensive KPI Reporting: Develop, maintain, and distribute standardized reports covering all critical contact center metrics, including contact types, order conversion, and cost per contact. Ensure reporting is accurate, timely, and tailored for executives and operational leaders
Trend Analysis & Forecasting: Analyze trends in contact volume, contact types, and forecast data to proactively identify opportunities for operational improvement. Use insights to anticipate and address potential issues before they impact customers or agents
Opportunity Identification: Leverage data to highlight outliers, recognize top performers, and pinpoint coaching opportunities. Provide actionable recommendations to minimize negative impacts and drive continuous improvement
Operational Support: Partner with managers and IT resources to ensure reporting supports planning, contests, coaching, and other operational needs. Track and manage report requests to ensure deadlines are met, and resources are allocated efficiently
Ad Hoc Analysis: Respond to operational inquiries with targeted analytics and success measurements, supporting both routine and ad hoc business needs

What we offer

You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies
Support for your individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays

Fulltime

Head of Travel Contact Center UK / Ireland

Lead Allianz Partners UK&Ireland Travel Contact Center Organization. This is an ...

Location

United Kingdom , Croydon

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Master's degree in related field or combination of relevant education and work experience
Ten (10) years' management experience in a high-volume customer-focused environment
Ability to think strategically within a 5 year time horizon
Demonstrated success in meeting or exceeding customer satisfaction measurements
Experience managing complex projects, clients, partners, and cross-functional teams
Ability to work collaboratively and influence across all levels of the organization
Experience in budget management and financial acumen
Prior workforce management experience is a plus

Job Responsibility

Develop and implement the strategic vision for the contact center
Support the organization's broader strategy through the implementation of policies and continuous improvement of operational systems processes and procedures
Play a critical role in defining and implementing the servicing strategy for our Insurance business
Oversee the contact center activities delegated to third parties with a clear monitoring framework
Achieve all established servicing KPIs for all servicing channels
Proactively identify solutions to customer and partner issues and develop and execute recommendation to resolve strategic issues
Oversee identification and research of broken processes and pertinent client issues
Plan and facilitate team/ organizational interactions to ensure consistent communication of customer, product, policy or procedural information
Leverage data and analytics to influence where improvements and change is required
Collaborate with corporate partners including other business units across the world to ensure alignment with long term vision for servicing and influence as appropriate

What we offer

Large variety of courses and targeted development programs
International mobility and career progression
Work Well programs
Flexibility in planning and arranging for a better work-life balance

Fulltime

Enterprise Account Executive

As a founding Enterprise Account Executive you will focus on some of the largest...

Location

United Kingdom , London

Salary:

Not provided

Cresta

Expiration Date

Until further notice

Requirements

5+ years of SaaS software sales experience at an enterprise level, with referenceability of consistently delivering to sales quotas in this time
Experience negotiating, structuring and executing complex enterprise-level agreements
Prior experience leading cross-functional teams through large deal close processes
Ability to articulate contractual, technical, and financial value points to customers, including C-level executives
Excellent communication and presentation skills with experience presenting to C-level executives
Ability to be in London easily, often at short notice
Ability to travel domestically and internationally up to around 25% of the time

Job Responsibility

Own the sales experience while building and managing relationships with key decision-makers and executives
Run complex sales cycles from initial contact to close
Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts
Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers’ needs
Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience
Own and hit your number

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Paid parental leave for all new parents welcoming a new child
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
20 days of vacation time to promote a healthy work-life blend

Enterprise Account Executive

As an Enterprise Account Executive you will focus on Large ARR deals. You’ll ide...

Location

United States

Salary:

240000.00 - 300000.00 USD / Year

Cresta

Expiration Date

Until further notice

Requirements

5+ years of SaaS software sales experience at an enterprise level
Experience negotiating, structuring and executing complex enterprise-level agreements
Prior experience leading cross-functional teams through large deal close processes
Ability to articulate contractual, technical, and financial value points to customers, including executives
Excellent communication and presentation skills with experience presenting to C-level executives
Ability to travel

Job Responsibility

Own the sales experience while building and managing relationships with key decision-makers and executives at Fortune 1000 companies
Run complex sales cycles from initial contact to close
Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts
Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers’ needs
Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience
Hit your number

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees
Offers Equity

Fulltime

Microsoft Teams Telephony Expert

We are implementing Microsoft Teams Telephony integrated with Microsoft Dynamics...

Location

North Macedonia , Remote

Salary:

Not provided

HSO

Expiration Date

Until further notice

Requirements

10+ years in enterprise voice/UC
5+ years with Microsoft Teams Phone (Direct Routing, Operator Connect, Calling Plans)
Proven delivery of Teams Telephony integrated with contact center platforms
Experience with Dynamics 365 Contact Center (preferred) or equivalent (e.g., Nice, Five9, Genesys) with Teams
Deep expertise with SBCs (AudioCodes/Ribbon), SIP, TLS/SRTP, certificates, media paths, NAT, SBC routing, and HA
Proficiency in Teams Admin (voice routing policies, dial plans, resource accounts), PowerShell (Teams module), Microsoft Graph / Cloud Communications API
Strong knowledge of CQD, Call Analytics, end‑to‑end voice quality troubleshooting
Network fundamentals: QoS/DSCP, VLAN, WAN optimization, firewall/NAT rules, bandwidth dimensioning
Security and compliance: call recording, retention, auditing, role-based access control
Excellent documentation, stakeholder communication, and vendor/carrier coordination

Job Responsibility

Architecture & Design: Design end‑to‑end Teams Phone architecture
Define SBC topology
Architect call flows for enterprise users and Contact Center agents
Define integration patterns with Dynamics 365 Contact Center
Produce detailed HLD/LLD, network requirements, firewall rules, QoS/DSCP, bandwidth sizing, emergency calling, location services, and survivability
Implementation & Configuration: Configure Teams Phone policies
Set up SBCs
Implement Contact Center voice integration with Dynamics 365 Contact Center
Script and automate provisioning using PowerShell
Configure call recording, retention, legal/compliance policies

Vp, Customer Service Operations & Monitoring

We’re seeking an enterprise-level operational executive to lead two of the most ...

Location

United States

Salary:

270000.00 - 290000.00 USD / Year

SimpliSafe

Expiration Date

Until further notice

Requirements

10+ years leading senior leaders in large-scale, multi-layered service operations (contact centers, monitoring centers, emergency response, consumer experience organizations, or similar environments)
Demonstrated success driving excellence across distributed teams serving millions of customers or transactions, with a strong focus on end-to-end consumer experience
Deep experience influencing the functions that enable operational success (WFM, QA, L&D, routing, analytics) through their respective leaders, ensuring a consistent and high-quality consumer journey
Strong track record of partnering with Technology and AI teams on automation, virtual agents, and large-scale operational workflows that elevate both efficiency and consumer experience
Advanced analytical, financial, and operational judgment with the ability to synthesize KPIs into actionable strategy that improves performance and consumer outcomes
Steady, decisive leadership style suited to high-stakes, fast-moving, safety-critical environments, with a commitment to delivering an exceptional consumer experience at scale

Job Responsibility

Lead and develop the senior leadership teams overseeing the CX Contact Center (~500 internal FTEs + ~400 BPO) and the Monitoring Center (~200 internal FTEs + 800K subscribers supported via wholesale monitoring partner)
Set long-term strategic direction for large-scale service operations, translating enterprise goals into operational roadmaps
Build a unified culture of accountability, trust, coaching, and continuous improvement across distributed, high-volume environments
Strengthen leadership capability through executive development, succession planning, and rigorous talent evaluation
Guide senior leaders of support, loyalty, and sales operations to deliver exceptional service levels, customer satisfaction, and business outcomes
Direct the senior leadership of the Monitoring Center to ensure accuracy, dispatch quality, emergency readiness, and compliance across 24/7 operations
Ensure both organizations operate with consistency, clarity, and operational discipline while managing high transaction volume and rapid change
Lead the senior leaders accountable for Workforce Management, Quality, Learning & Development, and Channel Strategy to ensure their teams are enabling operational success
Influence how WFM forecasting, capacity planning, and staffing strategies support organizational targets
Ensure QA insights, L&D programs, and operational analytics are effectively leveraged by CC and Monitoring leadership teams

What we offer

A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
Free SimpliSafe system and professional monitoring for your home
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits

Fulltime

Contact Center Executive

Aramex

Location:

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 19, 2025

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Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 19, 2025

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Job Posted:
December 19, 2025