Contact Center Executive Jobs

O2C Contact Center Executive

Join our TUI Global Business Services Team in Sousse as Order to Cash Contact Ce...

Location

Tunisia , Sousse

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills in German and English
Previous experience in Order to Cash processes (O2C) or customer service roles preferred
University degree in Accounting, Finance or Business advantageous
Exceptional analytical skills
Proficient in using MS Outlook and MS Excel
Highly service oriented and responsive
Working knowledge of SAP advantageous

Job Responsibility

Answer customer (B2C) & retail agency (B2B) queries and claims via phone and email
Process feedback & inquiries in reaction to payment reminders
Process requests to change payment method
Provide payment overview upon request
Change of master data
Respond to credit card inquiries
Process and redeem vouchers
Support collection service process
Monitor and reconcile incoming payments
Support decision-making by providing ad-hoc reports as required

What we offer

Work in the leading global tourism group
Mobile working and flexible working hours
Development and career opportunities
Personal benefits including attractive remuneration, generous company discounts, extensive health & wellbeing offers

Fulltime

Contact Center Assistant Manager

We are offering a contract to permanent employment opportunity for a Contact Cen...

Location

United States , Newark

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in a contact center environment with a strong focus on customer service
Demonstrated ability in creating and maintaining comprehensive documentation
Proficiency in reporting, including metric reporting and variance analysis
Experience in designing and executing training programs
Familiarity with contact center operations and planning processes
Understanding of policy development, including creating and implementing policies and procedures
Knowledge of quality assurance practices in a contact center setting
Experience in Human Resources (HR) administration, specifically within a contact center
Familiarity with time management software, such as 'About Time'
Knowledge of medical coverage policies within a contact center setting

Job Responsibility

Oversee the daily operations of non-patient scheduling teams and ensure that systems and staff meet call center standards
Train, select, and permanent staff while maintaining patient and employee confidentiality
Monitor the quality of staff interactions and ensure excellent customer service, holding staff accountable for engaging customers courteously and helpfully
Leverage new technologies and optimize operations to meet business needs and ensure a high level of service
Plan, organize, direct, manage, and evaluate the work of staff and functions in the Contact Center
Maintain cooperative and productive working relationships with medical, nursing, detail oriented, and clinic staff, regulatory agencies, customers, and others
Plan, develop, implement, and revise policies, procedures, and standards in the Contact Center
Conduct effective budget planning, including cost and volume projections, control cost, manage revenue, and provide insightful variance analysis and effective corrective action as needed
Coordinate and integrate services within the practice area and with other practice areas and departments
Monitor and evaluate the efficiency and effectiveness of service delivery methods and standards in the Contact Center and implement initiatives to improve and enhance performance and services

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Reporting Analyst - Contact Center

As the Reporting Analyst for the Contact Center, you will be responsible for the...

Location

United States , Pataskala

Salary:

Not provided

Ann Taylor

Expiration Date

Until further notice

Requirements

A bachelor’s degree is required
Minimum 5 years of relevant experience in contact center analytics or reporting
Demonstrated expertise in leveraging advanced reporting languages (such as SQL) and business intelligence tools (including Tableau, Power BI, and Microsoft Excel) to design, develop, and maintain comprehensive operational and financial reports
Advanced proficiency in Microsoft Office (Excel, Project, PowerPoint, Word, Teams)
Proven ability to transform complex data sets into actionable insights that drive continuous improvement and support strategic decision-making across multiple business units
Exceptional written and verbal communication skills are important
Strong problem-solving abilities and initiative
Proven ability to work under pressure and manage multiple priorities

Job Responsibility

Comprehensive KPI Reporting: Develop, maintain, and distribute standardized reports covering all critical contact center metrics, including contact types, order conversion, and cost per contact. Ensure reporting is accurate, timely, and tailored for executives and operational leaders
Trend Analysis & Forecasting: Analyze trends in contact volume, contact types, and forecast data to proactively identify opportunities for operational improvement. Use insights to anticipate and address potential issues before they impact customers or agents
Opportunity Identification: Leverage data to highlight outliers, recognize top performers, and pinpoint coaching opportunities. Provide actionable recommendations to minimize negative impacts and drive continuous improvement
Operational Support: Partner with managers and IT resources to ensure reporting supports planning, contests, coaching, and other operational needs. Track and manage report requests to ensure deadlines are met, and resources are allocated efficiently
Ad Hoc Analysis: Respond to operational inquiries with targeted analytics and success measurements, supporting both routine and ad hoc business needs

What we offer

You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies
Support for your individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays

Fulltime

Head of Travel Contact Center UK / Ireland

Lead Allianz Partners UK&Ireland Travel Contact Center Organization. This is an ...

Location

United Kingdom , Croydon

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Master's degree in related field or combination of relevant education and work experience
Ten (10) years' management experience in a high-volume customer-focused environment
Ability to think strategically within a 5 year time horizon
Demonstrated success in meeting or exceeding customer satisfaction measurements
Experience managing complex projects, clients, partners, and cross-functional teams
Ability to work collaboratively and influence across all levels of the organization
Experience in budget management and financial acumen
Prior workforce management experience is a plus

Job Responsibility

Develop and implement the strategic vision for the contact center
Support the organization's broader strategy through the implementation of policies and continuous improvement of operational systems processes and procedures
Play a critical role in defining and implementing the servicing strategy for our Insurance business
Oversee the contact center activities delegated to third parties with a clear monitoring framework
Achieve all established servicing KPIs for all servicing channels
Proactively identify solutions to customer and partner issues and develop and execute recommendation to resolve strategic issues
Oversee identification and research of broken processes and pertinent client issues
Plan and facilitate team/ organizational interactions to ensure consistent communication of customer, product, policy or procedural information
Leverage data and analytics to influence where improvements and change is required
Collaborate with corporate partners including other business units across the world to ensure alignment with long term vision for servicing and influence as appropriate

What we offer

Large variety of courses and targeted development programs
International mobility and career progression
Work Well programs
Flexibility in planning and arranging for a better work-life balance

Fulltime

Enterprise Account Executive

As a founding Enterprise Account Executive you will focus on some of the largest...

Location

United Kingdom , London

Salary:

Not provided

Cresta

Expiration Date

Until further notice

Requirements

5+ years of SaaS software sales experience at an enterprise level, with referenceability of consistently delivering to sales quotas in this time
Experience negotiating, structuring and executing complex enterprise-level agreements
Prior experience leading cross-functional teams through large deal close processes
Ability to articulate contractual, technical, and financial value points to customers, including C-level executives
Excellent communication and presentation skills with experience presenting to C-level executives
Ability to be in London easily, often at short notice
Ability to travel domestically and internationally up to around 25% of the time

Job Responsibility

Own the sales experience while building and managing relationships with key decision-makers and executives
Run complex sales cycles from initial contact to close
Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts
Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers’ needs
Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience
Own and hit your number

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Paid parental leave for all new parents welcoming a new child
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
20 days of vacation time to promote a healthy work-life blend

Enterprise Account Executive

As an Enterprise Account Executive you will focus on Large ARR deals. You’ll ide...

Location

United States

Salary:

240000.00 - 300000.00 USD / Year

Cresta

Expiration Date

Until further notice

Requirements

5+ years of SaaS software sales experience at an enterprise level
Experience negotiating, structuring and executing complex enterprise-level agreements
Prior experience leading cross-functional teams through large deal close processes
Ability to articulate contractual, technical, and financial value points to customers, including executives
Excellent communication and presentation skills with experience presenting to C-level executives
Ability to travel

Job Responsibility

Own the sales experience while building and managing relationships with key decision-makers and executives at Fortune 1000 companies
Run complex sales cycles from initial contact to close
Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts
Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers’ needs
Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience
Hit your number

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees
Offers Equity

Fulltime

Voice Test Engineer With Cyara

We are looking for a skilled Cyara Tester to join our team onsite in Jersey City...

Location

United States , Jersey City

Salary:

60.00 USD / Hour

Realign

Expiration Date

Until further notice

Requirements

Overall IT experience: 7-10 Years
4+ years of experience in QA Testing
1-2 years of hands-on Cyara test automation experience
Strong understanding of IVR systems, SIP, telephony environments, and contact center flows
Experience in building automated call flows and testing audio quality, DTMF, and voice prompts
Experience working with Genesys, Avaya, or other contact center platforms
Scripting skills (Python, JavaScript, etc.) for custom test scenarios
Knowledge of SIP protocol analysis and voice quality testing
Familiarity with Agile/Scrum methodologies
Strong communication and documentation skills

Job Responsibility

Design, develop, and execute automated IVR and voice channel test scripts using the Cyara platform
Validate customer journeys and call flows through test automation for both inbound and outbound contact center solutions
Develop test plans, scenarios, and scripts based on business requirements and system specifications
Analyze results, identify defects, and coordinate with development teams for resolution
Monitor and maintain test environments and data integrity
Generate test reports, track metrics, and provide updates to stakeholders
Collaborate with QA teams, system engineers, and business users to ensure complete test coverage and solution quality

New

Community Support BizOps Lead

We are looking for a Sr. BizOps Lead to be part of our global CS Business Operat...

Location

Ireland , Dublin

Salary:

98000.00 - 122000.00 EUR / Year

Airbnb

Expiration Date

Until further notice

Requirements

8+ years experience in business operations or operations management roles, preferably supporting large scale organizations that are global in nature with a proven track record of leading/driving results
Operations, Management Consulting or Financial/analytics background preferred
Must have deep functional domain expertise and knowledge in contact center operations and best practices
Understanding of contracts and commercial frameworks is a plus
Experience with process design and optimization, strategic operations and customer support strategies
Works effectively in a global fast-paced environment with the ability to solve problems while managing multiple priorities
Strong analytical and problem-solving skills with a proven track record for using data to develop and implement strategic initiatives and drive key business decisions
Experience using SQL, Python and/or Tableau is required
Is able to anticipate business and industry issues as a basis for recommending large scale product, process or service improvements
Excellent stakeholder management skills with the ability to influence at all levels

Job Responsibility

Oversee the business operations of the global contact center, ensuring that it meets the business performance standards and targets
Develop and drive the business performance management system across the CS organization
Build and foster a robust, transparent and cooperative synergy across departments by aligning contact center goals and initiatives with broader organizational objectives
Monitor key business performance indicators (KPIs) and work with the cross functional teams to develop actions plans based on data-driven analysis to optimize business performance
Partner with CS analytics to design the right operational dashboards
Serve as the primary liaison with finance for all matters pertaining to the CS operational fiscal plan budget
Drive the annual business planning process and work with finance to build the operating budget
Build the process for driving the overall Operational Efficiencies targets
Drive all ROI, budget management in partnership with Finance, roadmaps, LT planning needs for the CS organization
Own budget and spend policy operations, developing strategies for spend allocation and operationalizing the achievement of targets set by Finance

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Contact Center Executive

Aramex

Location:

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 19, 2025

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Contact Center Executive

Aramex

Location:

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 19, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Contact Center Executive

O2C Contact Center Executive

Contact Center Assistant Manager

Reporting Analyst - Contact Center

Head of Travel Contact Center UK / Ireland

Enterprise Account Executive

Enterprise Account Executive

Voice Test Engineer With Cyara

Community Support BizOps Lead

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
December 19, 2025