Contact Center Cloud Architect Job at Navan (Palo Alto or San Francisco)

Contact Center AI Architect

Job Title: Contact Center AI Architect. Job Summary: Lead design solutions/solut...

Location

United States , Chicago

Salary:

72.00 USD / Hour

Realign

Expiration Date

Until further notice

Requirements

8+ years of hands on technical experience in Contact Center & CX platforms
Proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions
Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices
Strong organizational and stakeholder management skills across technical and non-technical teams
Experience with Agile/Scrum or SAFe frameworks and tools (e.g., Jira, Confluence, Azure DevOps)
Excellent communication, leadership, and documentation abilities
Knowledge of APIs, JSON, XML, and OAuth
Experience with language: Node.js, Python
Familiarity with CI/CD pipelines/DevOps and version control tools like Git
Knowledge of customer journey mapping, persona design, and voice UX best practices

Job Responsibility

Lead design solutions/solution blue prints, artifacts/ hands on code involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications
Collaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveries
Drive integration of Voice and Web-based channels with back-end systems, APIs and analytics platforms
Coordinate with Cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments
Lead/design/architecting API integrations between internal platforms, external systems, and cloud services
Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions

Senior AWS Connect Voice Architect

Our client, a leading Consulting firm, is in need of a Sr. AWS Connect Voice Arc...

Location

United States

Salary:

90.00 - 110.00 USD / Hour

ClearBridge Technology Group

Expiration Date

Until further notice

Requirements

At least 10 years of overall experience
Prior experience supporting enterprise implementation and / or migration efforts around Infrastructure and Cloud projects with a focus on Contact Center, specifically AWS Connect
Experience configuring, deploying and troubleshooting AWS Connect, SIP and other VoIP systems
Experience developing and optimizing contact flows, IVR and call routing strategies
Experience designing CCaaS solutions, specifically with AWS Connect
Experience integrating AWS Connect with AWS services and automating workflows using Python
Experience integrating contact center platforms with ServiceNow
Prior experience with AWS Cloud-Native design and development
Must have experience supporting enterprise customers, preferably within the Finance, Healthcare and / or Government space

Job Responsibility

Designing and implementing AWS Connect and AWS services
Configuring and troubleshooting AWS connect
Developing and optimizing contact flows and IVR
Creating technical documentation and architectural diagrams
Supporting an enterprise AWS Connect Migration for a top 5 commercial bank
Migrating the customers outbound dialing to AWS Connect

What we offer

Excellent benefits and compensation packages

Voice Phone Cloud Contact Center Architect

Design and implement voice and contact center solutions including Natural Langua...

Location

United States , Middletown

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

10+ years’ experience in designing, building, and managing high volume contact center
1+ years’ experience with Microsoft’s Dynamics Contact Center solution and Azure Communication Services
1+ years’ experience with leveraging copilot studio or other AI engine for natural language voice Bot and chatbot
Experience with at least 2 CTI integrations with Microsoft Dynamics CE platform or equivalent commercially available CRM systems
Experience in implementing passing context from IVR to the agent as part of designing omnichannel contact center platform
Strong understanding in ways to delegate PCI to other cloud hosted providers
Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module
Bachelor’s degree in business management or information systems

Job Responsibility

Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call
Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environment
Plan, document, and support the configuration of contact center supporting solutions
Create detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions with seamless integration with Natural Language IVR, ChatBOT, and CRM applications
Centralize contact center scripting, routing, recording, and integration with CRM and other systems
Act as the Lead Unified Communications Solution Architect, leading UC discovery sessions, developing modern contact center solutions based on client requirements, and creating low-level designs based on best practices
Develop and maintain detailed designs within the Cloud Network environment
Design and implement PCI-compliant phone and contact center architecture
Design and implement VDI agent architecture enabling and supporting the capabilities above
Develop, support, and implement architecture roadmaps and high-level designs for the Cloud Network environment as related to IVR and contact center solutions

Senior Business Architect

The role involves creating and managing call center solutions, designing technic...

Location

Spain , Barcelona

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Experience in working with Call Center technology in Cloud environments
More than 3 years’ experience in contact centre systems analysis, in designing contact centre services, processes and environments
Understand Contact Centre ECO systems dependencies for example with PCI requirements, CRM tools or Reporting Applications, Workforce Management, Call Recording etc.
Between 5 to 10 years of work experience in Call Center environments
Computer Science Degree or Technical Certification in Telecommunication or similar field.

Job Responsibility

Utilize voice-based call center technology, encompassing CTI user interfaces, call flow design, and reporting
Create product requirements based on input from the products and governance squads
Support the vendor in understanding defined requirements and verify system and product specifications
Translate business requirements into technical system specifications as well as map and document dependencies and influences of new system requirements
Maintain structured system-specific documentation
work with product owners and development teams to ensure implemented functionality meet guidelines and support the entire development lifecycle
Define the ultimate vision for proof-of-concept and solution technical architecture, develop application designs consistent with SOA principles, and identify relevant modules and services for future solution architecture
Make low-level design decisions, identify potential evolution paths, and communicate impacts of architectural decisions to stakeholders.

What we offer

Hybrid work model incl. up to 25 days per year working from abroad
Company bonus scheme
Pension
Employee shares program
Multiple employee discounts (details vary by location)
Career development and digital learning programs
International career mobility
Flexible working
Health and wellbeing offers (including healthcare and parental leave benefits)
Support to balance family and career

Fulltime

Principal Genesys Cloud Architect

Join Navan's innovative Business Technology team as the Principal Genesys Cloud ...

Location

United States , Austin

Salary:

Not provided

Navan

Expiration Date

Until further notice

Requirements

8+ years of experience in Contact Center Technology, with a specific, deep focus on Genesys Cloud CX
Proven track record of designing global, multi-region contact center solutions (Voice & Digital)
Expert in Genesys Architect, Data Actions, and Integration Hub
Comfortable working with JSON, REST APIs, and troubleshooting complex data dip failures
Strong grasp of scripting (JavaScript/Node.js) or middleware logic required to bridge gaps between CCaaS and CRMs
Excellent communication skills, with the ability to explain technical constraints to non-technical stakeholders and offer creative workarounds
Experience with Genesys WEM (Workforce Engagement Management) and analytics to drive architectural decisions
Experience working in an Agile/Scrum environment, managing technical debt while delivering new features at speed
Genesys Cloud Certified Professional (GCP) certification is highly preferred

Job Responsibility

Leading the end-to-end architecture of Genesys Cloud CX, ensuring our global telephony, BYOC (Bring Your Own Carrier), and edge architecture can scale with Navan’s rapid global expansion
Designing and building advanced interaction workflows in Genesys Architect
Architecting "smart" routing by leveraging Data Actions and RESTful APIs to connect Genesys with Navan’s proprietary backend, Salesforce, and other critical business systems
Partnering with Support and Sales leadership to translate complex business requirements into functional technical designs
Acting as the Subject Matter Expert (SME) for the Genesys platform, evaluating new features and advising the business on adoption strategies
Establishing best practices for configuration management, documentation, and "DevOps for CX"
Analyzing interaction data to identify bottlenecks in the IVR or digital flows and implementing architectural changes to reduce friction and improve latency

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options designed to cover each family's needs
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance

Fulltime

Principal Genesys Cloud Architect

Join Navan's innovative Business Technology team as the Principal Genesys Cloud ...

Location

United States , New York

Salary:

142500.00 - 264000.00 USD / Year

Navan

Expiration Date

Until further notice

Requirements

8+ years of experience in Contact Center Technology, with a specific, deep focus on Genesys Cloud CX
Architectural Expertise: Proven track record of designing global, multi-region contact center solutions (Voice & Digital)
Deep Technical Proficiency: Expert in Genesys Architect, Data Actions, and Integration Hub
Coding Familiarity: Strong grasp of scripting (JavaScript/Node.js) or middleware logic
Consulting Mindset: Excellent communication skills
Data-Driven Approach: Experience with Genesys WEM (Workforce Engagement Management) and analytics
Agile Execution: Experience working in an Agile/Scrum environment

Job Responsibility

Architecture & Design: Leading the end-to-end architecture of Genesys Cloud CX
Complex Flow Logic: Designing and building advanced interaction workflows in Genesys Architect
Deep Integrations: Architecting "smart" routing by leveraging Data Actions and RESTful APIs
Business Alignment: Partnering with Support and Sales leadership to translate complex business requirements into functional technical designs
Innovation: Acting as the Subject Matter Expert (SME) for the Genesys platform
Technical Governance: Establishing best practices for configuration management, documentation, and "DevOps for CX"
Performance Optimization: Analyzing interaction data to identify bottlenecks and implementing architectural changes

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance

Fulltime

Microsoft Teams Telephony Expert

We are implementing Microsoft Teams Telephony integrated with Microsoft Dynamics...

Location

North Macedonia , Remote

Salary:

Not provided

HSO

Expiration Date

Until further notice

Requirements

10+ years in enterprise voice/UC
5+ years with Microsoft Teams Phone (Direct Routing, Operator Connect, Calling Plans)
Proven delivery of Teams Telephony integrated with contact center platforms
Experience with Dynamics 365 Contact Center (preferred) or equivalent (e.g., Nice, Five9, Genesys) with Teams
Deep expertise with SBCs (AudioCodes/Ribbon), SIP, TLS/SRTP, certificates, media paths, NAT, SBC routing, and HA
Proficiency in Teams Admin (voice routing policies, dial plans, resource accounts), PowerShell (Teams module), Microsoft Graph / Cloud Communications API
Strong knowledge of CQD, Call Analytics, end‑to‑end voice quality troubleshooting
Network fundamentals: QoS/DSCP, VLAN, WAN optimization, firewall/NAT rules, bandwidth dimensioning
Security and compliance: call recording, retention, auditing, role-based access control
Excellent documentation, stakeholder communication, and vendor/carrier coordination

Job Responsibility

Architecture & Design: Design end‑to‑end Teams Phone architecture
Define SBC topology
Architect call flows for enterprise users and Contact Center agents
Define integration patterns with Dynamics 365 Contact Center
Produce detailed HLD/LLD, network requirements, firewall rules, QoS/DSCP, bandwidth sizing, emergency calling, location services, and survivability
Implementation & Configuration: Configure Teams Phone policies
Set up SBCs
Implement Contact Center voice integration with Dynamics 365 Contact Center
Script and automate provisioning using PowerShell
Configure call recording, retention, legal/compliance policies

Genesys Cloud Architect / Sr Telecom Engineer

The Genesys Cloud Architect / Sr Telecom Engineer is a senior technical leader r...

Location

United States , Albuquerque

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Telecommunications, IT, or equivalent relevant experience
At least 5 years of hands-on experience with Genesys Cloud CX, including administration, routing, and troubleshooting or other Contact Center Solution (Avaya Aura, Cisco Contact Center Enterprise (CCE) or Cisco Contact Center Express (UCCX) etc....
Strong expertise in VoIP technologies, SIP trunking, SBC console operations, and carrier connectivity
Familiarity with chatbot frameworks, speech analytics, and contact center processes
Proven ability to design and manage integrations between Genesys Cloud and external systems is a plus
Exceptional problem-solving skills and a strategic mindset, coupled with the ability to execute technical solutions
Experience supporting high-availability, customer-facing environments
Genesys Cloud certifications and knowledge of architecture standards is a plus

Job Responsibility

Lead the end-to-end architecture of Genesys Cloud CX, including voice, digital channels, routing, integrations, and analytics
Develop and maintain roadmap, standards, and best practices for platform design and evolution
Configure, administer, and optimize Genesys Cloud, including IVR, routing, and self-service workflows
Build and manage API integrations with internal and third‑party systems
Serve as Tier 3 escalation for complex incidents and participate in on-call rotations
Govern platform changes to ensure security, compliance, and alignment with IT standards
Partner with business and technical teams to translate experience goals into scalable solutions
Maintain documentation and mentor engineering teams on platform best practices
Other duties as needed

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Contact Center Cloud Architect

Navan

Location:
United States , Palo Alto or San Francisco

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 02, 2026

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Contact Center Cloud Architect

Navan

Location:United States , Palo Alto or San Francisco

Category:IT - Software Development

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 02, 2026

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