Contact Center AI Architect Jobs

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Location:
United States, Chicago

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

72.00 USD / Hour

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Job Description:

Job Title: Contact Center AI Architect. Job Summary: Lead design solutions/solution blue prints, artifacts/ hands on code involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications. Collaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveries Drive integration of Voice and Web-based channels with back-end systems, APIs and analytics platforms. Coordinate with Cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments. Lead/design/architecting API integrations between internal platforms, external systems, and cloud services. Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions.

Job Responsibility:

Lead design solutions/solution blue prints, artifacts/ hands on code involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications
Collaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveries
Drive integration of Voice and Web-based channels with back-end systems, APIs and analytics platforms
Coordinate with Cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments
Lead/design/architecting API integrations between internal platforms, external systems, and cloud services
Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions

Requirements:

8+ years of hands on technical experience in Contact Center & CX platforms
Proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions
Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices
Strong organizational and stakeholder management skills across technical and non-technical teams
Experience with Agile/Scrum or SAFe frameworks and tools (e.g., Jira, Confluence, Azure DevOps)
Excellent communication, leadership, and documentation abilities
Knowledge of APIs, JSON, XML, and OAuth
Experience with language: Node.js, Python
Familiarity with CI/CD pipelines/DevOps and version control tools like Git
Knowledge of customer journey mapping, persona design, and voice UX best practices
Familiarity with compliance standards (e.g., GDPR, HIPAA, PCI-DSS) in cloud and CX solutions

Nice to have:

Knowledge of NLP/NLU, LLMs, or Generative AI frameworks (e.g., OpenAI, Google Vertex AI, Amazon Bedrock)
Experience in Conversational AI domains
Experience in AI/ML-based initiative rollouts (chat/voice bots), including data preparation, prompt design, testing, and feedback loops

Additional Information:

Job Posted:
December 11, 2025

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Contact Center AI Architect