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Contact and Support Specialist

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360 Resourcing Solutions

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Location:
United Kingdom , London

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

37500.00 GBP / Year
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Job Description:

Contact & Support Teams are responsible for assessing and dealing with all the enquiries we receive each year by telephone, email, post, live chat and other workstreams. The Contact & Support Specialists will also process all new pension complaints up to the point where the issue can either be resolved informally, or the pension complaint is ready to be transferred to the area in TPO best suited to help the applicant. The principles that enshrine this function are to engage with the customers to educate and empower them to resolve the enquiry or application themselves, and if necessary, ensure that we can deal the matter efficiently by directing it to the right service to help.

Job Responsibility:

  • Working flexibly across Casework as necessary
  • Regularly deal with enquiries received by telephone, email, post or live chat
  • Validating applications
  • Identifying applications suitable for early closure
  • Attempting to resolve applications as appropriate
  • Accurately updating and maintaining TPO’s Case Management System database
  • Supporting any service improvement initiatives or projects as required

Requirements:

  • Right to work in the UK
  • Prepared to be security cleared to Baseline Personnel Security Standard
  • Basic disclosure from the Disclosure and Barring Service
What we offer:
  • Several pension options as part of the Civil Service Pension Scheme
  • 27.5 days annual leave increasing to 32.5 depending on length of service
  • Option to buy and sell annual leave
  • Discretionary staff reward scheme
  • Comprehensive support for growth with learning and development programme
  • 24/7 Free confidential employee assistance programme
  • Discounted health benefits
  • Employee discount scheme across hundreds of retailers
  • Access to Staff Networks and social activities
  • Sabbatical after qualifying period
  • Annual performance bonus
  • Eye test and flu jab reimbursements
  • Access to a Cycle to work scheme

Additional Information:

Job Posted:
April 20, 2026

Expiration:
April 23, 2026

Work Type:
Hybrid work
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