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Consumption Services Specialist with German

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

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Location:
Bulgaria , Sofia

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Responsibility:

  • Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
  • Integrate technical knowledge and business understanding to create solutions for customers
  • Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents
  • Identify potential escalations and alert management proactively
  • Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
  • Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
  • Balance internal needs with customer needs within defined parameters
  • May identify additional services that could lead to future service revenue growth
  • May provide technical consulting during contract renewal discussions
  • Build strong relationship with management in assigned accounts
  • Influence delivery decisions on assigned account plans
  • Drive Customer Expectation management as part of escalation process
  • Manage small projects/programs in the team

Requirements:

  • Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired
  • Broad knowledge of company products and services offerings
  • Basic knowledge of corporate organization, job, and policies
  • Comprehensive business, technical, or functional knowledge
  • Well versed in core technical competencies (OS, networking, core company applications)
  • Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
  • Active listening skills and ability to adjust messages to audience level
  • Problem-solving skills (proactive, reactive and creative)
  • Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
  • Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation
  • Basic project management, communication, and analytical skills
  • Able to suggest operational efficiencies
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
March 25, 2026

Work Type:
Hybrid work
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