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Consumer Strategy & Operations Manager

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Uber

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Location:
Australia , Sydney

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Help us make Uber One unmissable. Uber One is Uber’s membership program - designed to bring the best of Rides and Eats to our most loyal customers across Australia and New Zealand. From cash back on trips to free delivery and exclusive benefits on food delivery, grocery and retail, we’re building the most valuable and enjoyable membership in market. We’re looking for an Engagement Manager to join our Consumer Strategy & Operations team, sitting within the Membership squad. This role will focus on deepening Uber One member engagement, driving repeat behaviour, and strengthening retention across the lifecycle.

Job Responsibility:

  • Design, execute and optimise engagement and retention campaigns: translate data insights into actionable and effective campaigns
  • Partner closely with cross-functional teams (in particular merchant & marketing teams) to design and execute on a breadth of campaigns end to end
  • Tailor strategies by customer segment: Employ quantitative and qualitative research tools to develop/refine customer segmentation and build tailored strategies by segment
  • Understand consumer needs and pain points, and seek ways to address them through our product/offering
  • Refresh and deliver key reporting to senior cross-functional stakeholders, updating them on the performance of the Membership program against key metrics
  • Update our central forecasting on a monthly basis and communicate this with a range of stakeholders

Requirements:

  • Quantitative degree
  • 3+ years of solid operational and analytical experience gained in a tech company, management consulting, finance, or consumer growth experience in a fast-paced environment
  • Customer-centric thinking and a continuous improvement mindset
  • Problem solving - the ability to break down ambiguous problems by applying structure and using data-driven insights
  • Analytics - experience dealing with complex data sets using excel/google sheets, deriving insights, checking against what you see in the real world and synthesising recommendations
  • Project ownership and delivery - demonstrated ability to work closely with cross-functional teams, manage stakeholders effectively in an ever-changing, rapid growth environment, and coordinate, plan and prioritise tasks across multiple projects

Nice to have:

  • Advanced proficiency in Excel/Google Sheets and basic competence in SQL (or strong willingness to learn)
  • Experience with running incentives and promotional campaigns, including A/B testing, messaging, and post-campaign analysis
  • Ability to thrive in a fast-paced environment
  • Strong business judgement and critical thinking skills, with the ability to use data to quickly develop strategies and make decisions
  • Familiarity and passion for data-driven digital marketing, customer marketing and retention
  • Exposure to consumer businesses

Additional Information:

Job Posted:
April 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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