CrawlJobs Logo
Uber Logo Uber · IT - Administration

Consumer Strategy & Operations Manager

Australia, Sydney · Job Posted April 05, 2026
Apply Position
Job Link Share

Job Description

Help us make Uber One unmissable. Uber One is Uber’s membership program - designed to bring the best of Rides and Eats to our most loyal customers across Australia and New Zealand. From cash back on trips to free delivery and exclusive benefits on food delivery, grocery and retail, we’re building the most valuable and enjoyable membership in market. We’re looking for an Engagement Manager to join our Consumer Strategy & Operations team, sitting within the Membership squad. This role will focus on deepening Uber One member engagement, driving repeat behaviour, and strengthening retention across the lifecycle.

Job Responsibility

  • Design, execute and optimise engagement and retention campaigns: translate data insights into actionable and effective campaigns
  • Partner closely with cross-functional teams (in particular merchant & marketing teams) to design and execute on a breadth of campaigns end to end
  • Tailor strategies by customer segment: Employ quantitative and qualitative research tools to develop/refine customer segmentation and build tailored strategies by segment
  • Understand consumer needs and pain points, and seek ways to address them through our product/offering
  • Refresh and deliver key reporting to senior cross-functional stakeholders, updating them on the performance of the Membership program against key metrics
  • Update our central forecasting on a monthly basis and communicate this with a range of stakeholders

Requirements

  • Quantitative degree
  • 3+ years of solid operational and analytical experience gained in a tech company, management consulting, finance, or consumer growth experience in a fast-paced environment
  • Customer-centric thinking and a continuous improvement mindset
  • Problem solving - the ability to break down ambiguous problems by applying structure and using data-driven insights
  • Analytics - experience dealing with complex data sets using excel/google sheets, deriving insights, checking against what you see in the real world and synthesising recommendations
  • Project ownership and delivery - demonstrated ability to work closely with cross-functional teams, manage stakeholders effectively in an ever-changing, rapid growth environment, and coordinate, plan and prioritise tasks across multiple projects

Nice to have

  • Advanced proficiency in Excel/Google Sheets and basic competence in SQL (or strong willingness to learn)
  • Experience with running incentives and promotional campaigns, including A/B testing, messaging, and post-campaign analysis
  • Ability to thrive in a fast-paced environment
  • Strong business judgement and critical thinking skills, with the ability to use data to quickly develop strategies and make decisions
  • Familiarity and passion for data-driven digital marketing, customer marketing and retention
  • Exposure to consumer businesses
Uber - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Consumer Strategy & Operations Manager

8 matching positions

Consumer Strategy & Operations Manager

Join the Core Consumer Growth team to drive the next phase of Uber Eats’ growth....
Location
Location
Australia , Sydney; Melbourne
Salary
Salary:
Not provided
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of operational, analytical, or growth-focused experience gained in a fast-paced environment (e.g., tech, strategy consulting, or e-commerce)
  • Proven experience breaking down complex, ambiguous problems using data-driven insights and advanced Excel/Google Sheets skills
  • A quantitative degree or a background demonstrating strong numerical literacy and business acumen
Job Responsibility
Job Responsibility
  • Lead and execute the end-to-end roadmap for acquiring new users and re-engaging lapsed 'churned' eaters through innovative, scalable campaigns
  • Build and monitor reporting dashboards to translate ambiguous data sets into actionable strategies, presenting findings to senior leadership
  • Act as the 'voice of the consumer' in forums with Product and Engineering to prioritise features that enhance the eater experience and investment efficiency
  • Manage and forecast promotional budgets, ensuring every dollar spent on acquisition and resurrection meets ROI targets
  • Ensure the flawless deployment of growth initiatives across various internal and external channels, maintaining a high bar for the consumer experience
Read More
Arrow Right

Sr Strategy & Operations Manager, Consumer Platform Operations

We're looking for an analytical, detail-oriented, and highly collaborative opera...
Location
Location
United States , New York
Salary
Salary:
131000.00 - 145500.00 USD / Year
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of experience in strategy, operations, analytics, consulting, or a similar role
  • Bachelor's degree in a quantitative, business, or technical field
  • Proficiency in SQL and Excel/Google Sheets
  • experience building dashboards and reports
Job Responsibility
Job Responsibility
  • Generate Insights & Deep Dives: Conduct recurring and ad-hoc analyses on customer behavior, program performance, and allocation strategies
  • translate findings into actionable recommendations for stakeholders
  • Operationalize Segmentation Programs: Support the day-to-day execution of customer segmentation programs (e.g., UIP, HVE), including monitoring thresholds, lifecycle triggers, and reporting accuracy
  • Operationalize Marketing Intelligence: Partner with CRM and Data Science to shape logic for prioritizing and personalizing customer communications across lines of business
  • Build & Maintain Dashboards: Own reporting dashboards that track the performance of segmentation, allocation, and lifecycle initiatives across Mobility and Delivery
  • Support MBR & Reporting Cadence: Manage governance for monthly and quarterly business reviews, ensuring accurate reporting, alignment, and timely delivery for senior leadership
  • Enable Allocation Decisioning: Partner with cross-functional teams to deliver inputs into customer valuation and allocation logic, ensuring consistent frameworks for prioritization
  • Drive Clarity & Alignment: Act as connective tissue across Ops, Product, DS, and Finance by standardizing inputs, surfacing insights, and ensuring shared understanding on key metrics
What we offer
What we offer
  • Uber's bonus program
  • equity award & other types of comp
  • 401(k) plan
  • various benefits
  • Fulltime
Read More
Arrow Right

Consumer Strategy and Operations Manager

Consumer Strategy and Operations Manager role focused on driving cross-platform ...
Location
Location
Australia , Sydney; Melbourne
Salary
Salary:
Not provided
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of demonstrated high-performing work experience in consulting, strategy, analytics, or operations, ideally spanning multiple product lines or business units
  • Consistent track record of using data-driven insights to solve complex, open ended problems, which you will have built by leading projects including launching and optimising processes in a fast-paced environment
  • Strong verbal and written communication. You can craft a compelling business case, and pitch it to senior business leaders, confidently telling a data backed story that helps secure buy in
  • Strong analytical capabilities and data acumen. You are a natural at sourcing qualitative and quantitative data to help define problems and solutions clearly, with experience dealing with complex data sets using excel (or Google sheets) to derive insights
Job Responsibility
Job Responsibility
  • Own the Eats XLOB workstream: Act as the primary champion for cross-platform growth initiatives, ensuring alignment with Mobility counterparts and driving execution end-to-end
  • Identify and size XLOB growth opportunities: Use data to understand how consumers move (or don't move) between Eats and Rides. Map the cross-platform journey, identify conversion gaps, and quantify the incremental value of multi-product adoption
  • Drive strategic recommendations to leadership: Translate complex cross-platform data into clear, actionable strategies. Build business cases for investment in XLOB initiatives and secure buy-in from senior stakeholders across both lines of business
  • Continuously evolve the XLOB playbook: Test, learn, and iterate on cross-platform growth levers from in-app cross-promotion to bundled value propositions. Play a part in deploying consumer campaigns into the ANZ market, and scale what works into repeatable strategies
  • Advocate for the ANZ consumer experience: identify pain points and collaborate with cross-functional teams to enhance ease of use, reliability, and satisfaction to make using Uber Eats a delight
  • Fulltime
Read More
Arrow Right

Sr Strategy & Operations Manager, 3P Demand

We’re looking for a highly analytical, proactive, and collaborative operator to ...
Location
Location
United States; Canada , New York; San Francisco; Chicago; Toronto
Salary
Salary:
Not provided
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of experience in strategy, operations, analytics, consulting, or a similar role
  • Bachelor’s degree in a quantitative, business, technical, or related field
  • Proficiency in SQL and Excel/Google Sheets
  • experience building dashboards and reports
Job Responsibility
Job Responsibility
  • Build 3P Demand Strategy: Help shape the 2026 global roadmap and beyond by crystallizing strategic direction, and identifying high-growth opportunities
  • Generate Insights & Deep Dives: Conduct recurring and ad-hoc analyses on 3P partnership performance, focusing on incrementality and consumer lifetime value to inform the 2026 global roadmap
  • Operationalize 3P Governance: Support the day-to-day execution of the 3P operating model, including tracking progress against roadmap milestones and ensuring cross-functional alignment
  • Develop Prioritization Frameworks: Partner with cross functional teams, developing strategic frameworks to evaluate business & technical trade-offs to prioritize against limited resources
  • Support Budgeting & Reporting Cadence: Manage the governance for budget tracking and goal setting, ensuring accurate reporting for monthly and quarterly business reviews
  • Enable Efficiency Decisioning: Partner with Data Science and Finance to determine efficiency metrics, ensuring that every 3P integration meets Uber’s standards for profitable growth
  • Drive Cross-Functional Clarity: Act as the connective tissue between Ops, Tech, and Marketing by standardizing performance inputs and surfacing insights that inspire teams to scale the 3P Demand space
What we offer
What we offer
  • Eligible to participate in Uber's bonus program
  • may be offered an equity award & other types of comp
  • Eligible to participate in a 401(k) plan
  • Various benefits
  • Fulltime
Read More
Arrow Right

Head of Consumer Strategy & Operations, Uber Eats Taiwan

The Head of Consumer Strategy & Operations is a cornerstone of the Taiwan leader...
Location
Location
Taiwan (ROC) , Taipei City
Salary
Salary:
Not provided
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10–15 years of experience in high-growth eCommerce, strategy consulting, or commercial operations
  • Demonstrated experience managing complex consumer growth levers at scale
  • Strong strategic thinking combined with hands-on execution capability
  • Fluency in English and Traditional Mandarin (written and verbal)
Job Responsibility
Job Responsibility
  • Own and design the end-to-end consumer growth strategy across acquisition, retention, and resurrection
  • Continuously benchmark against competitors to strengthen Uber Eats’ value proposition while maintaining margin discipline
  • Define the strategic framework for eater investment and capital allocation
  • Analyze unit economics and ROI to optimize spend efficiency and drive sustainable growth
  • Lead the strategy for Uber’s cross-platform membership program across Delivery and Mobility
  • Own value proposition design, lifecycle optimization, and long-term economic viability
  • Deepen engagement with high-value consumer segments
  • Build a mutual growth ecosystem by aligning merchant-funded offers with consumer demand
  • Lead co-marketing strategies that unlock incremental volume and shared ROI for both merchants and Uber
  • Act as the key interface between Taiwan and Regional/Global Product teams
  • Fulltime
Read More
Arrow Right

Digital Commerce Strategy & Operations Manager

The Digital Commerce Strategy & Planning Manager is accountable for building and...
Location
Location
Philippines , Taguig
Salary
Salary:
Not provided
unilever.com Logo
Unilever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • D-commerce experience: Minimum of 3 years working or partnering with leading platforms such as Shopee, Lazada, and TikTok Shop
  • Flexibility and adaptability: Proven ability to adjust to fast-changing digital trends, platform updates, and shifting business priorities
  • Homecare brand interest: Genuine enthusiasm for working with household care products, including Surf, Breeze, and Domex
  • Regional FMCG background: Plus points for prior experience in regional markets under FMCG, with exposure to cross-border operations and consumer insights
Job Responsibility
Job Responsibility
  • Build a strategy to unlock profitable growth across dCommerce platforms
  • Translate category insights & trends into dCommerce programs that drive conversion and basket size
  • Design for Channel: build a differentiated portfolio aligned to unique dCommerce shopper personae
  • Own planning cadence, governance, and cross-functional leadership to deliver the above
  • Fulltime
Read More
Arrow Right

Strategy Manager - Consumer

The Business Manager, Ledger Wallet will assist the EVP Consumer Services in his...
Location
Location
France , Paris
Salary
Salary:
Not provided
https://www.ledger.com Logo
Ledger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Exceptional Quantitative & Strategic Acumen
  • Ability to work in a matrixed environment
  • Rigorous planning and time keeping
  • Proven success across an outstanding academic background, abstraction, and thinking skills through the most demanding and shaping organizations in the matter
  • Fluency in English
  • AI: Preexisting engagement and strong appetite for all what AI can bring is a must
Job Responsibility
Job Responsibility
  • Wallet Consumer Lifecycle Ownership: Own and coordinate actions across the entire consumer lifecycle to significantly increase the number of active and engaged Wallet users
  • Overall Wallet oversight: Bring glue and consistency of action between the Wallet’s business line. Own uncovered areas of the Wallet, particularly unmonetized sections and user flows between sections
  • BU Strategic & Operational Efficiency: Ensure perfect coordination and efficiency among all Business Unit direct and indirect contributors (people and departments) for the attainment of revenue goals. Coordinate the Business Unit's 360-degree strategy and its concrete, timely and impactful delivery. You play the most active role in Business Unit rhythms, collaboration and governance
  • Disrupting: The digital asset revolution has been disrupting the world of value, and digital private property is creating unprecedented opportunities. You must enjoy it and want to be part of it
  • Consumer Understanding: Although some services are delivered by B2BC providers, Ledger Wallet will be successful as long as it is successful with customers. You must enjoy understanding them and serve them on the digital asset market. You want to have an impact on them
  • Hyper Growth Strategic & Quantitative Work: The position demands a high degree of quantitative focus and analytical excellence, coupled with total mastery of strategy articulation, presentation skills, strategy definition, and P&L concepts, all within a high-growth environment. This has to be fulfilling for you
  • Working with People: You will have to exert significant personal influence and inspire execution. You must combine excellence with culture, curiosity, total humility, and listening skills. You seek trusted collaborations
  • Listen and Understand: Even more importantly, your appetite to listen and understand, go to the bottom of things with facts and people will be key in this role
  • Organize and Clarify: A very important feature of your role, you must have affinity to it
What we offer
What we offer
  • Flexible work options - Our hybrid policy allows employees to work from home up to 3 times per week
  • Health & Wellness support - Health and Life Insurance
  • Financial growth opportunities - Employees can become shareholders in Ledger as well as other financial benefits depending on your country of work
  • Commuter allowance - Ledger offers a commuter allowance to contribute to your preferred means of transportation
  • Learning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee
  • Fulltime
Read More
Arrow Right

Consumer Strategy Manager

We’re hiring a Consumer Strategy Manager to help Deliveroo grow, retain and mone...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6+ years in strategy, consulting, business operations or a growth-related role in a tech or consumer business
  • Strong problem-solving and analytical skills, with the ability to work from incomplete data sets
  • Clear, concise communication skills, both written and verbal, with the ability to influence across teams
  • Demonstrated ability to drive structure, clarity and progress in complex environments
  • High personal ownership and bias for action, while knowing when to escalate or seek alignment
  • Collaborative mindset, able to work across a diverse set of teams and perspectives
Job Responsibility
Job Responsibility
  • Work with senior team members to shape growth strategies across markets, segments, or verticals
  • Conduct analytical deep-dives to size opportunities, assess performance gaps, or inform new initiatives
  • Structure insights clearly to support decision-making and prioritisation by senior stakeholders
  • Own the tracking and reporting of key consumer KPIs (e.g. MAU, order rate, AOV) across workstreams
  • Collaborate with Analytics and Data Science to build frameworks for performance monitoring and forecasting
  • Support OKR planning and in-quarter performance reviews for initiatives you contribute to
  • Lead specific workstreams or initiatives within broader cross-functional programs
  • Develop structured execution plans and drive alignment across stakeholders to ensure delivery
  • Serve as a key point of contact for your workstreams with Product, Marketing, Finance, and local market teams
  • Help shape meeting cadences, updates and cross-functional operating models to keep work moving
What we offer
What we offer
  • wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation
Read More
Arrow Right