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Uber Logo Uber · IT - Administration

Consumer Strategy & Operations Manager

Australia, Sydney · Job Posted March 21, 2026
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Job Description

Join the Core Consumer Growth team to drive the next phase of Uber Eats’ growth. You will lead high-impact initiatives across key consumer lifecycles - owning the strategy for new eater acquisition and churned user resurrection. By blending deep data analysis with cross-functional execution, you will directly influence how millions of users engage with our platform.

Job Responsibility

  • Lead and execute the end-to-end roadmap for acquiring new users and re-engaging lapsed 'churned' eaters through innovative, scalable campaigns
  • Build and monitor reporting dashboards to translate ambiguous data sets into actionable strategies, presenting findings to senior leadership
  • Act as the 'voice of the consumer' in forums with Product and Engineering to prioritise features that enhance the eater experience and investment efficiency
  • Manage and forecast promotional budgets, ensuring every dollar spent on acquisition and resurrection meets ROI targets
  • Ensure the flawless deployment of growth initiatives across various internal and external channels, maintaining a high bar for the consumer experience

Requirements

  • 3+ years of operational, analytical, or growth-focused experience gained in a fast-paced environment (e.g., tech, strategy consulting, or e-commerce)
  • Proven experience breaking down complex, ambiguous problems using data-driven insights and advanced Excel/Google Sheets skills
  • A quantitative degree or a background demonstrating strong numerical literacy and business acumen

Nice to have

  • Basic competence in SQL (or a strong, demonstrated willingness to learn) to pull and analyze cohort data independently
  • Meticulous attention to detail with experience deploying complex, multi-channel marketing or CRM campaigns
  • Ability to influence and partner effectively with Product, Engineering, and Global CRM teams to unlock new growth capabilities
  • Prior experience in a marketplace business or a consumer-facing tech company is a significant plus
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