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We’re hiring a Consumer Strategy Manager to help Deliveroo grow, retain and monetise its customer base across all verticals. You’ll be part of the Consumer Strategy & Operations (S&O) team, the central function responsible for driving platform MAU growth, order rate, AOV and consumer-side P&L performance. In this role, you’ll support and lead high-impact workstreams that inform where and how we grow, improve the consumer experience, and shape how we drive long-term commercial value from our customers. You’ll partner closely with Product, Marketing, Commercial, Analytics and GMs to translate strategy into execution. This is a highly cross-functional role requiring strong analytical thinking, structured communication, and sound commercial judgment.
Job Responsibility:
Work with senior team members to shape growth strategies across markets, segments, or verticals
Conduct analytical deep-dives to size opportunities, assess performance gaps, or inform new initiatives
Structure insights clearly to support decision-making and prioritisation by senior stakeholders
Own the tracking and reporting of key consumer KPIs (e.g. MAU, order rate, AOV) across workstreams
Collaborate with Analytics and Data Science to build frameworks for performance monitoring and forecasting
Support OKR planning and in-quarter performance reviews for initiatives you contribute to
Lead specific workstreams or initiatives within broader cross-functional programs
Develop structured execution plans and drive alignment across stakeholders to ensure delivery
Serve as a key point of contact for your workstreams with Product, Marketing, Finance, and local market teams
Help shape meeting cadences, updates and cross-functional operating models to keep work moving
Support knowledge sharing and playbook development to scale high-performing ideas
Requirements:
6+ years in strategy, consulting, business operations or a growth-related role in a tech or consumer business
Strong problem-solving and analytical skills, with the ability to work from incomplete data sets
Clear, concise communication skills, both written and verbal, with the ability to influence across teams
Demonstrated ability to drive structure, clarity and progress in complex environments
High personal ownership and bias for action, while knowing when to escalate or seek alignment
Collaborative mindset, able to work across a diverse set of teams and perspectives
Nice to have:
Experience in marketplaces, consumer tech, food delivery or multi-market ops
What we offer:
wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation