Consumer Strategy and Operations Manager Job at Uber (Sydney)

Sr Strategy & Operations Manager, Consumer Platform Operations

We're looking for an analytical, detail-oriented, and highly collaborative opera...

Location

United States , New York

Salary:

131000.00 - 145500.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

4+ years of experience in strategy, operations, analytics, consulting, or a similar role
Bachelor's degree in a quantitative, business, or technical field
Proficiency in SQL and Excel/Google Sheets
experience building dashboards and reports

Job Responsibility

Generate Insights & Deep Dives: Conduct recurring and ad-hoc analyses on customer behavior, program performance, and allocation strategies
translate findings into actionable recommendations for stakeholders
Operationalize Segmentation Programs: Support the day-to-day execution of customer segmentation programs (e.g., UIP, HVE), including monitoring thresholds, lifecycle triggers, and reporting accuracy
Operationalize Marketing Intelligence: Partner with CRM and Data Science to shape logic for prioritizing and personalizing customer communications across lines of business
Build & Maintain Dashboards: Own reporting dashboards that track the performance of segmentation, allocation, and lifecycle initiatives across Mobility and Delivery
Support MBR & Reporting Cadence: Manage governance for monthly and quarterly business reviews, ensuring accurate reporting, alignment, and timely delivery for senior leadership
Enable Allocation Decisioning: Partner with cross-functional teams to deliver inputs into customer valuation and allocation logic, ensuring consistent frameworks for prioritization
Drive Clarity & Alignment: Act as connective tissue across Ops, Product, DS, and Finance by standardizing inputs, surfacing insights, and ensuring shared understanding on key metrics

What we offer

Uber's bonus program
equity award & other types of comp
401(k) plan
various benefits

Fulltime

Regional Strategy and Operations Manager, Airports Growth (North Asia)

This role offers a unique opportunity to accelerate Uber’s presence at airports ...

Location

Japan , Tokyo

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

3–5 years of professional experience, ideally in strategy, operations, consulting, partnerships, or a fast-moving tech environment
Bonus if you have worked in travel or at an airport
Stakeholder management: Experience managing internal and external stakeholders and engaging with cross-functional teams at all levels across the business and senior leadership at external partners
Ability to speak Japanese or Mandarin is preferred but this is not a mandatory requirement
Ability to design and execute initiatives that deliver measurable business outcomes, including external partnerships
Strong analytical capability, adept at combining business, strategy, finance, and legal concepts to lead intricate, multi-faceted partnerships
Deep intuition for what makes a great traveller experience and the drive to continuously raise the bar
A self-starter with strong prioritization, execution, and problem-solving skills
A high standard of performance and a proactive bias toward action
You are resourceful in gathering necessary context and information through organizational relationships, you champion clarity and delivery, and you hold both your own contributions and those of your collaborators to an exceptionally high standard

Job Responsibility

Develop strategy to win the airport pickup experience: partner with local team stakeholders to devise a strategy to uplevel the airport pick up experience at some of the largest airports in the world and lead execution
Project management and execution - Plan and project manage multiple projects and have the ability to execute in a constantly changing, complex environment
Drive innovation & product excellence: Partner with product and operations teams to scope, test, and launch new features, services, or promotions that enhance the airport traveller experience
Turn insights into impact: Analyze traveller and marketplace data to identify growth opportunities, evaluate new initiatives, and translate findings into actionable strategies
Operational execution: Ensure smooth delivery and continuous optimization of airport operations, working cross-functionally to troubleshoot and improve processes at scale
Contribute to regional priorities: Collaborate with country teams and global partners to align airport initiatives with broader APAC consumer growth strategies

Fulltime

Consumer Strategy & Operations Manager

Join the Core Consumer Growth team to drive the next phase of Uber Eats’ growth....

Location

Australia , Sydney; Melbourne

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

3+ years of operational, analytical, or growth-focused experience gained in a fast-paced environment (e.g., tech, strategy consulting, or e-commerce)
Proven experience breaking down complex, ambiguous problems using data-driven insights and advanced Excel/Google Sheets skills
A quantitative degree or a background demonstrating strong numerical literacy and business acumen

Job Responsibility

Lead and execute the end-to-end roadmap for acquiring new users and re-engaging lapsed 'churned' eaters through innovative, scalable campaigns
Build and monitor reporting dashboards to translate ambiguous data sets into actionable strategies, presenting findings to senior leadership
Act as the 'voice of the consumer' in forums with Product and Engineering to prioritise features that enhance the eater experience and investment efficiency
Manage and forecast promotional budgets, ensuring every dollar spent on acquisition and resurrection meets ROI targets
Ensure the flawless deployment of growth initiatives across various internal and external channels, maintaining a high bar for the consumer experience

Consumer Strategy & Operations Manager

Help us make Uber One unmissable. Uber One is Uber’s membership program - design...

Location

Australia , Sydney

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Quantitative degree
3+ years of solid operational and analytical experience gained in a tech company, management consulting, finance, or consumer growth experience in a fast-paced environment
Customer-centric thinking and a continuous improvement mindset
Problem solving - the ability to break down ambiguous problems by applying structure and using data-driven insights
Analytics - experience dealing with complex data sets using excel/google sheets, deriving insights, checking against what you see in the real world and synthesising recommendations
Project ownership and delivery - demonstrated ability to work closely with cross-functional teams, manage stakeholders effectively in an ever-changing, rapid growth environment, and coordinate, plan and prioritise tasks across multiple projects

Job Responsibility

Design, execute and optimise engagement and retention campaigns: translate data insights into actionable and effective campaigns
Partner closely with cross-functional teams (in particular merchant & marketing teams) to design and execute on a breadth of campaigns end to end
Tailor strategies by customer segment: Employ quantitative and qualitative research tools to develop/refine customer segmentation and build tailored strategies by segment
Understand consumer needs and pain points, and seek ways to address them through our product/offering
Refresh and deliver key reporting to senior cross-functional stakeholders, updating them on the performance of the Membership program against key metrics
Update our central forecasting on a monthly basis and communicate this with a range of stakeholders

Fulltime

Sr Strategy & Operations Manager, 3P Demand

We’re looking for a highly analytical, proactive, and collaborative operator to ...

Location

United States; Canada , New York; San Francisco; Chicago; Toronto

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

4+ years of experience in strategy, operations, analytics, consulting, or a similar role
Bachelor’s degree in a quantitative, business, technical, or related field
Proficiency in SQL and Excel/Google Sheets
experience building dashboards and reports

Job Responsibility

Build 3P Demand Strategy: Help shape the 2026 global roadmap and beyond by crystallizing strategic direction, and identifying high-growth opportunities
Generate Insights & Deep Dives: Conduct recurring and ad-hoc analyses on 3P partnership performance, focusing on incrementality and consumer lifetime value to inform the 2026 global roadmap
Operationalize 3P Governance: Support the day-to-day execution of the 3P operating model, including tracking progress against roadmap milestones and ensuring cross-functional alignment
Develop Prioritization Frameworks: Partner with cross functional teams, developing strategic frameworks to evaluate business & technical trade-offs to prioritize against limited resources
Support Budgeting & Reporting Cadence: Manage the governance for budget tracking and goal setting, ensuring accurate reporting for monthly and quarterly business reviews
Enable Efficiency Decisioning: Partner with Data Science and Finance to determine efficiency metrics, ensuring that every 3P integration meets Uber’s standards for profitable growth
Drive Cross-Functional Clarity: Act as the connective tissue between Ops, Tech, and Marketing by standardizing performance inputs and surfacing insights that inspire teams to scale the 3P Demand space

What we offer

Eligible to participate in Uber's bonus program
may be offered an equity award & other types of comp
Eligible to participate in a 401(k) plan
Various benefits

Fulltime

Head of Consumer Strategy & Operations, Uber Eats Taiwan

The Head of Consumer Strategy & Operations is a cornerstone of the Taiwan leader...

Location

Taiwan (ROC) , Taipei City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

10–15 years of experience in high-growth eCommerce, strategy consulting, or commercial operations
Demonstrated experience managing complex consumer growth levers at scale
Strong strategic thinking combined with hands-on execution capability
Fluency in English and Traditional Mandarin (written and verbal)

Job Responsibility

Own and design the end-to-end consumer growth strategy across acquisition, retention, and resurrection
Continuously benchmark against competitors to strengthen Uber Eats’ value proposition while maintaining margin discipline
Define the strategic framework for eater investment and capital allocation
Analyze unit economics and ROI to optimize spend efficiency and drive sustainable growth
Lead the strategy for Uber’s cross-platform membership program across Delivery and Mobility
Own value proposition design, lifecycle optimization, and long-term economic viability
Deepen engagement with high-value consumer segments
Build a mutual growth ecosystem by aligning merchant-funded offers with consumer demand
Lead co-marketing strategies that unlock incremental volume and shared ROI for both merchants and Uber
Act as the key interface between Taiwan and Regional/Global Product teams

Fulltime

Digital Commerce Strategy & Operations Manager

The Digital Commerce Strategy & Planning Manager is accountable for building and...

Location

Philippines , Taguig

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

D-commerce experience: Minimum of 3 years working or partnering with leading platforms such as Shopee, Lazada, and TikTok Shop
Flexibility and adaptability: Proven ability to adjust to fast-changing digital trends, platform updates, and shifting business priorities
Homecare brand interest: Genuine enthusiasm for working with household care products, including Surf, Breeze, and Domex
Regional FMCG background: Plus points for prior experience in regional markets under FMCG, with exposure to cross-border operations and consumer insights

Job Responsibility

Build a strategy to unlock profitable growth across dCommerce platforms
Translate category insights & trends into dCommerce programs that drive conversion and basket size
Design for Channel: build a differentiated portfolio aligned to unique dCommerce shopper personae
Own planning cadence, governance, and cross-functional leadership to deliver the above

Fulltime

Strategy Manager - Consumer

The Business Manager, Ledger Wallet will assist the EVP Consumer Services in his...

Location

France , Paris

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Exceptional Quantitative & Strategic Acumen
Ability to work in a matrixed environment
Rigorous planning and time keeping
Proven success across an outstanding academic background, abstraction, and thinking skills through the most demanding and shaping organizations in the matter
Fluency in English
AI: Preexisting engagement and strong appetite for all what AI can bring is a must

Job Responsibility

Wallet Consumer Lifecycle Ownership: Own and coordinate actions across the entire consumer lifecycle to significantly increase the number of active and engaged Wallet users
Overall Wallet oversight: Bring glue and consistency of action between the Wallet’s business line. Own uncovered areas of the Wallet, particularly unmonetized sections and user flows between sections
BU Strategic & Operational Efficiency: Ensure perfect coordination and efficiency among all Business Unit direct and indirect contributors (people and departments) for the attainment of revenue goals. Coordinate the Business Unit's 360-degree strategy and its concrete, timely and impactful delivery. You play the most active role in Business Unit rhythms, collaboration and governance
Disrupting: The digital asset revolution has been disrupting the world of value, and digital private property is creating unprecedented opportunities. You must enjoy it and want to be part of it
Consumer Understanding: Although some services are delivered by B2BC providers, Ledger Wallet will be successful as long as it is successful with customers. You must enjoy understanding them and serve them on the digital asset market. You want to have an impact on them
Hyper Growth Strategic & Quantitative Work: The position demands a high degree of quantitative focus and analytical excellence, coupled with total mastery of strategy articulation, presentation skills, strategy definition, and P&L concepts, all within a high-growth environment. This has to be fulfilling for you
Working with People: You will have to exert significant personal influence and inspire execution. You must combine excellence with culture, curiosity, total humility, and listening skills. You seek trusted collaborations
Listen and Understand: Even more importantly, your appetite to listen and understand, go to the bottom of things with facts and people will be key in this role
Organize and Clarify: A very important feature of your role, you must have affinity to it

What we offer

Flexible work options - Our hybrid policy allows employees to work from home up to 3 times per week
Health & Wellness support - Health and Life Insurance
Financial growth opportunities - Employees can become shareholders in Ledger as well as other financial benefits depending on your country of work
Commuter allowance - Ledger offers a commuter allowance to contribute to your preferred means of transportation
Learning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee

Fulltime

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Consumer Strategy and Operations Manager

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