Consumer Service Representative Job at Robert Half (Dunbridge)

Consumer Service Operations Representative

Aquent Talent is partnering with a leading organization in the healthcare sector...

Location

United States

Salary:

18.62 - 20.69 USD / Hour

Aquent

Expiration Date

Until further notice

Requirements

Be authorized to work in the United States
Not require sponsorship of any kind for the duration of the assignment
Be able to work on a W-2 basis
Currently live in Florida
Be bilingual in both English and Spanish
3 years of experience in a customer service role, including proficient typing and data entry skills
Exceptional verbal, listening, and written communication skills
A strong aptitude for quickly learning and seamlessly navigating new technology, systems, and applications
Proficiency in Microsoft Office Outlook and Word
A genuine passion for contributing to an organization that is continuously striving to improve consumer experiences

Job Responsibility

Manage daily activities across diverse service functions, performing varied and moderately complex administrative, operational, and customer support assignments
Conduct computations accurately and efficiently as part of your daily tasks
Engage in a range of activities that may include client support, client services, client administration, customer service, enrollment and eligibility processing, claims processing, and general operational support
Investigate and effectively resolve claims and customer service issues, ensuring satisfactory outcomes
Interpret established policies and methods to complete assignments, making decisions that align with organizational standards
Operate within defined work expectations and quality standards, exercising latitude in prioritizing and timing tasks under minimal direction
Apply standard policies and practices, utilizing independent discretion and interpretation where appropriate to achieve optimal results

What we offer

subsidized health, vision, and dental plans
paid sick leave
retirement plans with a match

French Speaking Customer Service Representative

Foundever is looking for a French Speaking Customer Service Representative to jo...

Location

United Kingdom , UK Wide, Work at Home

Salary:

24784.50 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Excellent communication skills (verbal and written) to a fluent standard of English and French, with an ability to personalise communications
Previous customer service experience in a contact centre is highly advantageous
Impeccable attention to detail and accuracy is needed at every level and aspect of the consumer journey
Strong organisational skills with the ability to prioritise tasks
Good computer literacy with working knowledge of Microsoft Office
Minimum typing speed of 20 words-per-minute (WPM) on a computer keyboard
Ability to remain calm in challenging situations, work on your own initiative, and under pressure to achieve deadlines
Ability to work flexibility as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience
Self motivated and proactive, must be prepared to investigate and liaise with internal and external operations to resolve cases.

Job Responsibility

Deliver professional, timely, and accurate support for our client
Using telephone and email, effectively use excellent customer service skills to deliver friendly and knowledgeable product information to end users
Advise customers on procedures to give the best resolution
Work as part of a multilingual team, using French and English language skills to support customers
Respond to enquiries by phone and email in both French and English, ensuring care and efficiency and within given timescales
Develop and maintain full knowledge of Client products and services
Take responsibility to investigate or escalate to a senior member of staff as required
Ensure that cases and calls are logged in accordance with Client and Foundever guidelines and procedures
Consult product manuals and knowledge bases, advising customers of appropriate options and solutions
Act as a representative for the company, providing first class support

What we offer

Employee recognition platform
progression opportunities
award-winning culture
electronic equipment provided
balanced work-life pattern with competitive salary
disability confident employer
inclusive work environment

Fulltime

Polish Speaking Customer Service Representative

Polish Speaking Customer Service Representative - Foundever®. Work from Home, UK...

Location

United Kingdom , Work from Home, UK-based only

Salary:

24784.50 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Excellent communication skills (verbal and written) to a fluent standard of English and Polish, with an ability to personalise communications
Previous customer service experience in a contact centre is highly advantageous, however full training will be given
Impeccable attention to detail and accuracy is needed at every level and aspect of the consumer journey
Strong organisational skills with the ability to prioritise tasks
Good computer literacy with working knowledge of Microsoft Office
Minimum typing speed of 20 words-per-minute (WPM) on a computer keyboard
Ability to remain calm in challenging situations, work on your own initiative, and under pressure to achieve deadlines
Ability to work flexibility as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience
Self motivated and proactive, must be prepared to investigate and liaise with internal and external operations to resolve cases.

Job Responsibility

deliver professional, timely, and accurate support for our client, Citibank Real Estate Services (RES)
using telephone and email, effectively use your excellent customer service skills to assist Citibank employees with their facilities related requests and advise them on procedure to give the best resolution
work as part of a multilingual team, using your Polish and English language skills to support customers
play an integral role in delivering a superior customer service experience through various channels
respond to enquiries by phone and email in both Polish and English, ensuring care and efficiency and within the given timescales
develop and maintain a full knowledge of Client products and services
take responsibility to investigate and track cases or escalate to a senior member of staff as required
ensure that cases and calls are logged in accordance with Client and Foundever® guidelines and procedures
consult product manuals and knowledge bases, advising customers of appropriate options and solutions
act as a representative for the company, providing first class support

What we offer

Employee recognition platform
progression opportunities
an award-winning culture

Fulltime

Italian Speaking Customer Service Representative

As a Customer Service Representative with Foundever®, you’ll deliver professiona...

Location

United Kingdom

Salary:

13218.40 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Excellent communication skills (verbal and written) to a fluent standard of English and Italian, with an ability to personalise communications
Previous customer service experience in a contact centre is highly advantageous
Passion for the fashion industry is also highly advantageous
Impeccable attention to detail and accuracy is needed at every level and aspect of the consumer journey
Strong organisational skills with the ability to prioritise tasks
Good computer literacy with working knowledge of Microsoft Word and Excel
Minimum typing speed of 20 words-per-minute (WPM) on a computer keyboard
Ability to remain calm in challenging situations, work on your own initiative, and under pressure to achieve deadlines
Ability to work flexibility as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience

Job Responsibility

Respond to inbound customer enquiries by phone, email, and live chat in both Italian and English, ensuring care and efficiency
Develop and maintain a full knowledge of Client products and services
Transfer cases to another department or escalate to a senior member of staff as required
Ensure that cases and calls are logged in accordance with Client and Foundever® guidelines and procedures
Consult product manuals, advising customers of appropriate options and solutions

What we offer

Employee recognition platform
progression opportunities
award-winning culture
electronic equipment provided

Parttime

Member Service Representative

We are looking for a Member Service Representative to support day-to-day branch ...

Location

United States , Boston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in banking, credit union operations, or a similar financial services environment
Hands-on experience handling cash and processing member or customer transactions accurately
Strong customer service skills with the ability to communicate clearly and professionally
Working knowledge of common banking activities, including deposits, withdrawals, and payment processing
Ability to balance cash, maintain transaction accuracy, and follow established operational procedures
Familiarity with banking regulations, compliance expectations, and confidentiality standards
Comfortable promoting financial products and identifying opportunities to cross-sell appropriate services

Job Responsibility

Deliver courteous, detail-oriented support to members by answering questions and resolving routine account-related needs
Process everyday financial transactions such as deposits, withdrawals, loan payments, and account inquiries with a high level of accuracy
Set up new accounts for both prospective and existing members while ensuring all required documentation is completed properly
Recommend and explain available credit union products and services, including electronic banking options and debit card solutions, based on member needs
Accept and post loan and other payments correctly in the system and assist with consumer lending activities, including application intake, loan processing support, and funding of approved loans
Manage cash drawer operations, complete daily balancing procedures, and perform vault-related teller duties in accordance with branch controls
Handle debit card servicing tasks such as card orders, activity review through third-party providers, and member assistance with card-related issues or questions
Follow all applicable banking regulations, federal and state compliance requirements, and internal policies, including Bank Secrecy Act and anti-money laundering standards
Support additional branch and service activities as needed to help maintain efficient daily operations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Customer Service Representative - Collections

The Collector contributes to the Bank’s ongoing goal of maintaining low delinque...

Location

United States , Kansas City

Salary:

18.00 - 20.50 USD / Hour

Commerce Bank

Expiration Date

Until further notice

Requirements

General understanding of collection management software, such as TSYS, SHAW, DM9, etc.
Familiarity with inbound/outbound/blended dialing environment
Excellent customer service skills
Ability to maintain a high degree of confidentiality
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Basic level proficiency with Microsoft Word, Excel and Outlook
High School Diploma or equivalent combination of education and experience
1+ year customer service experience required

Job Responsibility

Collect on low-risk accounts to minimize the Bank’s 30+ delinquency rate
Assist the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank
Negotiate repayment options by asking questions and offering applicable solutions
Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary
Provide proper documentation and account maintenance while maintaining an acceptable level of quality assurance and productivity
Perform other duties as assigned

What we offer

Employer sponsored health, dental, and vision insurance
401(k)
Life insurance
Paid vacation
Paid personal time
Career development
Education assistance
Voluntary supplemental benefits

Fulltime

Customer Service Representative

We are looking for a Customer Service Representative to support customers in Cha...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma required
an associate degree is preferred
Prior experience in customer service, call center support, or a similar inbound service environment
Technical familiarity with troubleshooting or repairing mechanical, electrical, or hydraulic systems is strongly preferred
Ability to identify problems, evaluate available resources, and apply sound diagnostic thinking to customer-reported issues
Strong verbal and written communication skills, with the ability to explain technical information to a range of audiences
Demonstrated patience, empathy, and professionalism when supporting customers through service concerns
Strong attention to detail, adaptability, and the ability to work effectively both independently and as part of a team

Job Responsibility

Provide phone-based support to customers by addressing product questions, diagnosing common equipment concerns, and guiding them toward effective resolutions
Build and maintain working knowledge of pool and spa product lines, support resources, and service procedures to deliver accurate information during each interaction
Investigate reported issues involving mechanical, electrical, or hydraulic components and determine appropriate next steps based on available troubleshooting information
Handle customer concerns, complaints, and service-related disputes with professionalism, empathy, and close adherence to company standards
Manage assigned cases independently while also partnering with teammates to resolve more complex service matters in a timely manner
Route unresolved or advanced technical problems to higher-level support or leadership when additional expertise is required
Communicate clearly with both consumers and industry professionals, ensuring technical guidance is easy to understand and properly documented

What we offer

medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan

Customer Service Representative

Location

United States , East Hartford

Salary:

19.94 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

Must be at least 18 years of age
High School Diploma or GED required with a minimum of six months of call center experience
Candidates with an Associate Degree or higher may qualify without prior call center experience
Must pass a 30 WPM typing test
Must successfully complete a customer service assessment

Job Responsibility

Serve as the initial point of contact for inquiries from potential and existing beneficiaries regarding client programs
Provide professional telephone support to consumers and providers
Assist customers with account access and password reset requests
Accurately answer incoming calls and resolve customer concerns
Document all customer interactions thoroughly and accurately
Forward calls to leadership teams or appropriate Connecticut agencies following established procedures
Provide clear, complete, and accurate information regarding program requirements and services
Log customer interactions into the call tracking system
Identify trends in customer concerns and recommend service improvements
Handle sensitive situations with professionalism and empathy

What we offer

Competitive pay at $19.94 per hour
Monday through Friday schedule
Weekends off
Stable, full-time hours
Opportunity to build valuable customer service experience
Supportive team environment
Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

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Consumer Service Representative

Job Description

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