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Aquent Logo Aquent · Customer Service

Consumer Service Operations Representative

United States 18.62 - 20.69 USD / Hour · Job Posted April 03, 2026
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Job Description

Aquent Talent is partnering with a leading organization in the healthcare sector, dedicated to improving consumer experiences through innovative and accessible services. This organization is committed to providing high-quality support and operational excellence to millions of individuals, ensuring their journey through healthcare is as smooth and supportive as possible. Joining this team means becoming a vital part of a mission-driven environment where your contributions directly enhance the well-being of others. Are you a customer service champion with a passion for making a real difference in people’s lives? We are seeking a dedicated and empathetic individual to join a dynamic team focused on optimizing service operations. In this pivotal role, you will be at the forefront of supporting consumers, navigating complex inquiries, and ensuring seamless service delivery. Your ability to connect with people, solve problems, and uphold operational excellence will directly impact the positive experiences of countless individuals, contributing significantly to the organization’s commitment to consumer care.

Job Responsibility

  • Manage daily activities across diverse service functions, performing varied and moderately complex administrative, operational, and customer support assignments
  • Conduct computations accurately and efficiently as part of your daily tasks
  • Engage in a range of activities that may include client support, client services, client administration, customer service, enrollment and eligibility processing, claims processing, and general operational support
  • Investigate and effectively resolve claims and customer service issues, ensuring satisfactory outcomes
  • Interpret established policies and methods to complete assignments, making decisions that align with organizational standards
  • Operate within defined work expectations and quality standards, exercising latitude in prioritizing and timing tasks under minimal direction
  • Apply standard policies and practices, utilizing independent discretion and interpretation where appropriate to achieve optimal results

Requirements

  • Be authorized to work in the United States
  • Not require sponsorship of any kind for the duration of the assignment
  • Be able to work on a W-2 basis
  • Currently live in Florida
  • Be bilingual in both English and Spanish
  • 3 years of experience in a customer service role, including proficient typing and data entry skills
  • Exceptional verbal, listening, and written communication skills
  • A strong aptitude for quickly learning and seamlessly navigating new technology, systems, and applications
  • Proficiency in Microsoft Office Outlook and Word
  • A genuine passion for contributing to an organization that is continuously striving to improve consumer experiences
  • Mandatory bilingual proficiency

Nice to have

  • Associate’s or Bachelor’s Degree
  • Prior experience within the healthcare industry
  • Previous experience in an inbound and/or outbound call center environment

What we offer

  • subsidized health, vision, and dental plans
  • paid sick leave
  • retirement plans with a match
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