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You will begin in our training academy, where you will receive in-depth sales and customer service training in our well-equipped classrooms. An important element of this training is our TRUST framework - Vodafone’s mission to remain number 1 for Customer Experience. Taking ownership; Relating to your customer; Understanding their issue; Setting expectations; Thinking forward.
Job Responsibility:
Take incoming calls from both new and existing customers
Be a main point of contact for customers asking about broadband deals, looking for a new phone or SIM, or thinking of leaving
Ensure customers get the best advice and service possible
Offer customers the right Vodafone products and services to achieve sales targets
Always act ethically, ensuring customers are given correct information to make an informed decision
Requirements:
Enjoy speaking to people over the phone and providing an excellent customer experience
Motivated by being set and achieving clear targets
Resilient, able to deal with minor setbacks and stay motivated
Sales experience is useful, but not essential
What we offer:
25 Days annual leave + bank holidays in lieu
Paid charity days a year
'Spirit' days to focus on self-development
Employee discounts, retail vouchers, health benefits, pension plan & life assurance