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Consumer Sales Adviser

United Kingdom, Stoke-on-Trent 25872.00 GBP / Year · Job Posted January 22, 2026
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Job Description

You will begin in our training academy, where you will receive in-depth sales and customer service training in our well-equipped classrooms. An important element of this training is our TRUST framework - Vodafone’s mission to remain number 1 for Customer Experience. Taking ownership; Relating to your customer; Understanding their issue; Setting expectations; Thinking forward.

Job Responsibility

  • Take incoming calls from both new and existing customers
  • Be a main point of contact for customers asking about broadband deals, looking for a new phone or SIM, or thinking of leaving
  • Ensure customers get the best advice and service possible
  • Offer customers the right Vodafone products and services to achieve sales targets
  • Always act ethically, ensuring customers are given correct information to make an informed decision

Requirements

  • Enjoy speaking to people over the phone and providing an excellent customer experience
  • Motivated by being set and achieving clear targets
  • Resilient, able to deal with minor setbacks and stay motivated
  • Sales experience is useful, but not essential

What we offer

  • 25 Days annual leave + bank holidays in lieu
  • Paid charity days a year
  • 'Spirit' days to focus on self-development
  • Employee discounts, retail vouchers, health benefits, pension plan & life assurance
  • Top of the range learning and development tools
  • Award-winning parental leave policies

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