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Consumer Sales Adviser

vodafone.com Logo

Vodafone

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Location:
United Kingdom , Stoke-on-Trent

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Category:

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Contract Type:
Not provided

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Salary:

25872.00 GBP / Year

Job Description:

You will begin in our training academy, where you will receive in-depth sales and customer service training in our well-equipped classrooms. An important element of this training is our TRUST framework - Vodafone’s mission to remain number 1 for Customer Experience. Taking ownership; Relating to your customer; Understanding their issue; Setting expectations; Thinking forward.

Job Responsibility:

  • Take incoming calls from both new and existing customers
  • Be a main point of contact for customers asking about broadband deals, looking for a new phone or SIM, or thinking of leaving
  • Ensure customers get the best advice and service possible
  • Offer customers the right Vodafone products and services to achieve sales targets
  • Always act ethically, ensuring customers are given correct information to make an informed decision

Requirements:

  • Enjoy speaking to people over the phone and providing an excellent customer experience
  • Motivated by being set and achieving clear targets
  • Resilient, able to deal with minor setbacks and stay motivated
  • Sales experience is useful, but not essential
What we offer:
  • 25 Days annual leave + bank holidays in lieu
  • Paid charity days a year
  • 'Spirit' days to focus on self-development
  • Employee discounts, retail vouchers, health benefits, pension plan & life assurance
  • Top of the range learning and development tools
  • Award-winning parental leave policies

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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