Consumer Relations Specialist Job at Wolverine Worldwide (Rockford)

Consumer Orders Specialist

The Consumer Orders Specialist is responsible for ensuring completeness and accu...

Location

South Africa , Sandton

Salary:

Not provided

Coloplast

Expiration Date

Until further notice

Requirements

Typically, 1+ years’ experience as a Consumer Service Representative, preferably with order processing experience
Typically, 3-year tertiary qualification (BA Degree) degree or equivalent
Proficient computer skills including MS Office Suite (Word, Excel)
High attention to detail and a keen interest in analysis and reporting
Strong communication skills
Good interpersonal skills and ability to interact well with multiple stakeholders and projects at once
Growth mind-set, ability to work well under pressure and with multiple tasks requiring urgent attention during busy times of the month
Team player with a strong “Consumer service” orientation
Able to spot a business opportunity or risk and take corresponding action or inform the relevant stakeholders
Diligent and continuously focused on getting tasks done timeously

Job Responsibility

Export daily orders from the CRM system to be imported to the ERP system
Perform daily checks to ensure accuracy and completeness of daily orders from CRM to ERP systems and to invoicing stage
Check online orders and send payment link to consumers who have made an online purchase
Track payments coming in for online orders and release orders accordingly each day
Check backorder reports to ensure that the Consumer Services team is proactively informed of any items on backorder so that they can inform Consumers
Check Aramex delivery update report daily and follow up with Supply chain on order delays as well as inform the Consumer Services team proactively informed so that they can inform Consumers
Log and track all returns requests for stock returns and follow up on delays
Initiate refunds where applicable with finance
Process sample orders on request from the Consumer Services, Consumer Care leads and nurses
Assist with Consumer Services, Care or Case management related tasks on an adhoc basis should the need arise

Fulltime

Consumer Outreach Specialist

The Consumer Outreach Specialist conducts outreach to both current and potential...

Location

United States , Flagstaff

Salary:

Not provided

Blue Cross Blue Shield of Arizona

Expiration Date

Until further notice

Requirements

1 year of experience in outreach, marketing and/or community relations (Level 1)
5 years of experience in outreach, marketing and/or health plan (Level 2)
High School Diploma or GED in general field of study
Valid Arizona Driver License, with an acceptable driving record
Computer experience necessary
Ability to organize multitask and prioritize work
Proficient computer skills, Microsoft Office Suite, Word, PowerPoint, Outlook and Excel
Ability to move fast and/or changing environment and with varying tasks, responsibilities or people
Effective time management and organizational skills
Effective interpersonal and communication skills, including presentation skills

Job Responsibility

Attend sponsored events
Schedule meetings with and deliver presentations to community partners to share information and maintain a community presence for Medicaid Business Segment and BCBSAZ programs
Build relationships with potential referral sources
Directly engage the community on behalf of Medicaid Business Segment and BCBSAZ programs
Assist in developing strategies and reports for member retention and new membership
Inform management of appropriate strategies to maintain/increase membership
Assist in coordinating sponsored events
Consults with Medicaid Business Segment and BCBSAZ departments, community service organizations health care providers and other institutions for optimal utilization of health education services and community outreach event and program opportunities
Travel within the State of Arizona as requested to perform job responsibilities
Identify potential outreach opportunities to inform potential members of Medicaid Business Segment and BCBSAZ benefits and covered services for Medicaid and Medicare

Fulltime

Consumer Outreach Specialist

The Consumer Outreach Specialist conducts outreach to both current and potential...

Location

United States , Phoenix

Salary:

Not provided

Blue Cross Blue Shield of Arizona

Expiration Date

Until further notice

Requirements

1 year of experience in outreach, marketing and/or community relations (Level 1)
5 years of experience in outreach, marketing and/or health plan (Level 2)
High School Diploma or GED in general field of study
Valid Arizona Driver License, with an acceptable driving record
Computer experience necessary
Ability to organize multitask and prioritize work
Proficient computer skills, Microsoft Office Suite, Word, PowerPoint, Outlook and Excel
Ability to move fast and/or changing environment and with varying tasks, responsibilities or people
Effective time management and organizational skills
Effective interpersonal and communication skills, including presentation skills

Job Responsibility

Attend sponsored events
Schedule meetings with and deliver presentations to community partners to share information and maintain a community presence for Medicaid Business Segment and BCBSAZ programs
Build relationships with potential referral sources
Directly engage the community on behalf of Medicaid Business Segment and BCBSAZ programs
Assist in developing strategies and reports for member retention and new membership
Inform management of appropriate strategies to maintain/increase membership
Assist in coordinating sponsored events
Consults with Medicaid Business Segment and BCBSAZ departments, community service organizations health care providers and other institutions for optimal utilization of health education services and community outreach event and program opportunities
Travel within the State of Arizona as requested to perform job responsibilities
Identify potential outreach opportunities to inform potential members of Medicaid Business Segment and BCBSAZ benefits and covered services for Medicaid and Medicare

Fulltime

Consumer Care Specialist

We are seeking a dynamic Consumer Care / Sales Specialist to execute our Partner...

Location

South Africa , Sandton

Salary:

Not provided

Coloplast

Expiration Date

Until further notice

Requirements

University degree preferred
Excellent communication and interpersonal skills
Proficiency in CRM systems
Strong direct to consumer sales skills
Ability to work both independently and collaboratively

Job Responsibility

Community Lead Engagement and Management: Engage with leads from marketing campaigns, inbound calls, and Webshop activities
Maintain CRM quality by accurately capturing and managing all leads
Contact all assigned leads within the designated SLA, offering expert product recommendations and dispatching appropriate samples
Consumer Campaign Execution: Actively engage and perform up-selling/cross-selling as required by campaign objectives
Stay current on all campaign training materials and communicate knowledge gaps to the Consumer Care Lead
Document campaign feedback and consumer insights in accordance with SOPs
Consumer Sales and Support: Drive growth in Direct channels by effectively capturing community leads
Offer tailored product advice and ensure the placement of suitable products for consumer needs
Consumer-Centric Communication: Uphold the company’s image through professional and customer-focused communication
Consumer Queries and Complaints: Respond to emails promptly to ensure timely query resolutions

Program Specialist IV - Consumer Experience

We’re looking for a sharp, adaptable, and impact-driven Program Specialist to jo...

Location

Taiwan , Taipei City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

3+ years of experience in data analytics, business insights, operations strategy, or a related function
Proficiency in data analytics
comfort working with large datasets
Demonstrated ability to interpret business trends from ambiguous data
Experience working cross-functionally with ops, product, tech and commercial teams
Excellent written and verbal communication skills in English and Mandarin

Job Responsibility

Own end to end strategic projects
Conduct VoC deep dives based on support ticket analysis and qualitative signals
Synthesize trends to inform rollout success, product fit, or root-cause analysis
Collaborate with other program specialists and enablement teams to embed insights into LOB actions
Build quarterly insight decks for senior leadership, driving strategic conversations
Serve as a central partner in operational enablement—helping local teams move fast with clarity and data
Maintain a consistent insight generation rhythm across Mobility and Delivery verticals

Assistant Vice President – Third Party Risk Oversight specialist - TPRO - Consumer Credit Risk

The AVP – Third party risk oversight role is responsible for owning and enhancin...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

8+ years of experience in Risk management, third-party risk, vendor risk/management or credit risk with a large financial institution
US banking regulatory expectations
Prior experience operating with consumer credit risk or closely related risk domains
Extensive background in managing critical suppliers and regulated third-party relationships
Experience active as a risk/process oversight owner or leading risk platforms, frameworks, or governance models
Bachelor’s degree in related fields
Working knowledge of Vendor relationship management / Vendor risk management/ TPRO
Growth mindset with ability to balance risk, compliance and business enablement
Excellent stakeholder management and executive communication skills
Ability to challenge vendors and internal partners constructively

Job Responsibility

Product ownership and strategy: Own the end-to-end product vision for third-party risk oversight tools, processes, and controls within consumer credit risk
Own the TPRO vision, roadmap, and backlog, ensuring alignment with Citi risk policies and enterprise standards
Translate regulatory guidance, Citi policies, and risk requirements into User stories, controls, and functional requirements into scalable risk oversight solutions
Prioritize initiatives based on risk severity, regulatory commitments and business impact
Third-party Risk oversight: Oversee risk assessment lifecycle for third-party vendors, including: Inherent risk assessments, Due diligence (financial, operations, cyber, data privacy, model risk), Ongoing monitoring and periodic reviews
Ensure critical and high- risk vendors undergo enhanced oversight and governance
Maintain a risk-tiered vendor inventory aligned with consumer credit risk exposure
Supplier and contract management: Ensure supplier contracts meet regulatory, risk and control standard, including: SLAs, KPI, audit and access rights, data protection, information security, confidentiality, BCP/DR (business continuity planning/ Disaster recover), subcontractor and fourth-party controls
Track contract milestones, renewals, terminations and renegotiations
Proactively identify contracts nearing expirations and drive timely renewals or exit strategies

Fulltime

Consumer Collection Specialist

The Consumer Collections Specialist is responsible for collecting payments and r...

Location

Mexico , Monterrey

Salary:

Not provided

Hunter Douglas

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Associate or bachelor’s degree in accounting, Finance, Business Administration, or a related field preferred
Fluent in English (both verbal and written) — this is a mandatory requirement
Must demonstrate strong communication skills to speak confidently and clearly with consumers regarding payments and account issues
Proven ability to communicate with empathy and professionalism while resolving payment concerns
Knowledge of consumer credit and collections principles, as well as familiarity with consumer data privacy and debt collection regulations
Proficiency in ERP or CRM-based receivables and collections systems
Proficient in Microsoft Excel and Word
Strong problem-solving, time management, and organizational skills
Ability to work independently and manage multiple priorities in a fast-paced environment

Job Responsibility

Contact consumers with past-due balances via phone, email, and other approved channels in accordance with company policy and applicable consumer protection laws
Communicate clearly and confidently in English to collect payments, negotiate repayment plans, and resolve account issues
Handle incoming customer inquiries regarding billing, payments, and account disputes with empathy, accuracy, and professionalism
Research and resolve exceptions or discrepancies in invoices, payments, and account activity
Document all consumer interactions, payment commitments, and follow-up actions accurately in the system of record
Identify accounts for escalation, write-off, or further review based on delinquency status or payment behavior
Process payments on consumer accounts for credit card declines, non-sufficient funds or general past due balances
Review account status reports and manage the collections queue daily to ensure timely follow-up
Collaborate with customer care and finance teams to ensure alignment on billing, refunds, and dispute resolutions
Identify opportunities for process improvement to enhance collection efficiency and customer satisfaction

What we offer

Competitive compensation package including annual bonus
Generous benefits package including major medical expenses and life insurance
Vacation days
Vacation premium
Paid time off
Christmas bonus
Food vouchers and cafeteria service
Savings fund
Career developmental opportunities
A company culture that prioritizes internal development

Consumer Loyalty Specialist

This role is designed to enhance customer engagement by strategically managing l...

Location

United States , Fort Wayne

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in customer loyalty program management or marketing roles
Strong analytical skills with the ability to interpret data and make strategic recommendations
Proficiency in tools like Google Apps and familiarity with iOS apps
Excellent communication skills, including email correspondence and customer service
Ability to troubleshoot connectivity issues and provide solutions
Experience in training teams and supporting frontline staff
Organized and detail-oriented approach to managing projects and documentation
Knowledge of data privacy standards and practices

Job Responsibility

Oversee the daily operations and functionality of loyalty programs and mobile app platforms, ensuring seamless user experiences
Collaborate with IT, Sales, Marketing, and other departments to address technical issues and optimize program performance
Analyze key metrics such as customer retention, purchase frequency, and basket size to inform strategic enhancements
Develop promotional campaigns aligned with company objectives and brand identity, including app-exclusive offers and targeted communications
Monitor the effectiveness of campaigns and provide detailed reports on performance metrics
Ensure all customer communication reflects the company's values and is personalized to enhance engagement
Maintain accurate program databases and ensure compliance with data privacy regulations
Train store teams on loyalty tools and best practices to improve customer interaction and program adoption
Conduct periodic store visits to support implementation and gather feedback for program improvements
Manage project timelines, schedules, and documentation related to loyalty initiatives while supporting administrative tasks

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Select Country

Consumer Relations Specialist

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?