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Citizens Bank Logo Citizens Bank · IT - Software Development

Consumer Product Development Partner - Retail Branch Growth Strategy

United States, Providence · Job Posted June 29, 2026
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Job Description

As the Consumer Product Development Partner - Retail Branch Growth Strategy, you will be focused on developing and delivering new product strategies across our key growth vertical within our retail branch network & delivering changes to existing products or programs to meet customer needs and expectations in a sound manner. The focus is to build an efficient, end-to-end delivery processes that increase product capability and improves processes to meet budget forecasts in products.

Job Responsibility

  • Responsible for all card product growth strategies within Retail Branch network
  • partnering closely with Retail Sales & Support for implementation
  • Primary business line POC for all retail matters - developing cohesive strategy encompassing client and customer feedback
  • Ensure projects are structured, defined, sanctioned and initiated and then responsible for delivery to time, cost and quality
  • Responsible for management of full project governance on behalf of the LOB
  • Create and implement operational or functional business plans aligned with the overall business strategy
  • Manage Business Case creation and approval process
  • Provide input to business strategy and prioritization of product portfolio
  • Ensure the sponsor's business requirements have been clearly defined and documented
  • Establish and build relationships across the company to facilitate achievement of strategic goals
  • Participate in building of product and process management capacity in to the organization

Requirements

  • 7+ years of Card product experience
  • strong knowledge of Credit Card industry and P&L
  • Deep understanding of Credit Card acquisition channels
  • particularly within retail network (branch)
  • Ability to navigate and lead through highly matrix based organization
  • Builder mindset
  • experience & comfortability in developing new to bank strategic initiatives from idea creation to implementation

Nice to have

  • MBA
  • 11+ years of bank retail and consumer lending product team experience

What we offer

  • competitive pay
  • comprehensive medical, dental and vision coverage
  • retirement benefits
  • maternity/paternity leave
  • flexible work arrangements
  • education reimbursement
  • wellness programs
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