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Consumer Orders Specialist

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Coloplast

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Location:
South Africa , Sandton

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Consumer Orders Specialist is responsible for ensuring completeness and accuracy of the operational aspects of the consumer journey which includes: processing orders and ensuring all captured orders are processed, liaising with shared services, supply chain and finance to ensure all tasks are up to date and provide proactive information to the consumer service team to ensure exceptional consumer service. The ideal candidate will be a professional individual who learns quickly, has a keen eye for detail, has the aptitude to fully understand our end-to-end process and deliver exceptional consumer service while adhering to policies and processes.

Job Responsibility:

  • Export daily orders from the CRM system to be imported to the ERP system
  • Perform daily checks to ensure accuracy and completeness of daily orders from CRM to ERP systems and to invoicing stage
  • Check online orders and send payment link to consumers who have made an online purchase
  • Track payments coming in for online orders and release orders accordingly each day
  • Check backorder reports to ensure that the Consumer Services team is proactively informed of any items on backorder so that they can inform Consumers
  • Check Aramex delivery update report daily and follow up with Supply chain on order delays as well as inform the Consumer Services team proactively informed so that they can inform Consumers
  • Log and track all returns requests for stock returns and follow up on delays
  • Initiate refunds where applicable with finance
  • Process sample orders on request from the Consumer Services, Consumer Care leads and nurses
  • Assist with Consumer Services, Care or Case management related tasks on an adhoc basis should the need arise
  • Assist with adhoc Consumer related projects
  • Ensure the accurate and timely processing of manual orders. Monitor order status and resolve any discrepancies to ensure smooth order fulfilment
  • Generate detailed quotations based on client requirements. Revise and update quotations as necessary to reflect changes in product offerings or pricing

Requirements:

  • Typically, 1+ years’ experience as a Consumer Service Representative, preferably with order processing experience
  • Typically, 3-year tertiary qualification (BA Degree) degree or equivalent
  • Proficient computer skills including MS Office Suite (Word, Excel)
  • High attention to detail and a keen interest in analysis and reporting
  • Strong communication skills
  • Good interpersonal skills and ability to interact well with multiple stakeholders and projects at once
  • Growth mind-set, ability to work well under pressure and with multiple tasks requiring urgent attention during busy times of the month
  • Team player with a strong “Consumer service” orientation
  • Able to spot a business opportunity or risk and take corresponding action or inform the relevant stakeholders
  • Diligent and continuously focused on getting tasks done timeously
  • Solution oriented, ability to identify risks and challenges but also suggest solutions to overcome them
  • Ability to deal with Consumers in a friendly and professional manner and handle difficult Consumer situations

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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